中文摘要

關鍵詞：環境規劃設計、組織溝通、溝通媒介

環境規劃設計是一個漫長且吃力不討好的工作，雖然於規劃之初透過組織之
互動與溝通，試圖尋求出群體間的共識。但是由於環境規劃設計案所涉及的層級廣泛，可由一般的里民到中央主管機關，也因為大家的目標與目的不盡相同，讓整個環境規劃設計充滿了衝突與不確定性。
本研究試著根據組織行為學、組織溝通等相關文獻的回顧與探討，尋找環境規劃設計實際案例之操作程序與特性，並依據記錄與溝通之回饋，觀察專案於各個階段所建立的溝通模式與溝通網絡，進而分析探討環境規劃與施工過程不同組織成員間，為達共同目標所採用正式溝通與非正式的溝通網絡型態及溝通媒介。反覆與文獻交差比對，嘗試著發覺潛在於組織中的溝通障礙因子及組織成員、溝通內容、溝通通路與媒介對組織溝通所可能造成的影響，並修正環境規劃設計案的組織架構與組織溝通模式，建立相關溝通模型，以增加溝通之有效性及減少組織溝通之衝突，確保溝通訊息傳遞的真實性不被扭曲，以達精簡人力降低成本的目的。
再以（黃怡菁,2002）所提出之目標達成度、獲利能力、關係滿意度及關係持續性等績效衡量方式作為本研究效度檢驗主觀的評量標準。並加以歸納出結論與建議，作為環境規劃設計案之參考依據。

Abstract

Key words: environment planning and design, organization communication,
communication media

Environment planning and design is a task that requires long time and lots of effort. Despite the fact that some consensus might be achieved among communities in the early stage of planning through interaction and communication by organizations, the entire process, however, is full of conflicts and uncertainty due to different parties involved ranging from civilians to the governing institutes of the government as well as the different goals of different organizations.

This study is set out to seek operational procedures and characteristics of environment planning and design based on a real case. By looking into communication records and feedback, it also tries to identify a communication pattern and network established across different stages and further analyzes the communication network types and media, both formal and informal, through which different people strive to achieve common goals in the process of environment planning and construction. Repeated cross-examination of literature has resulted in discovering potential obstacles for communication in an organization and influences on communication by the organization members, communication content, channels and media. Hence the organization chart and communication pattern for the environment planning and design case is modified to establish related communication patterns in order to enhance the effectiveness of communication, avoid conflicts, ensure the reality of information passed on, and reduce manpower cost.

The assessment tools used in this study are those presented by Huang Yi-Jing in 2002 including objectives achieved, profit indicators, relation satisfaction, and relation continuity. Conclusions and suggestions are drawn in the end to serve as reference for general environment planning and design cases.

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英文
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