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研究生: 吳樺承
HUA-CHENG WU
論文名稱: 行動適地性服務之使用者介面選單型式設計研究
A Study on the User Interface Design of Menu Types on Location-based Service
指導教授: 陳建雄
Chien-Hsiung Chen
口試委員: 宋同正
Tung-Jung Sung
簡佑宏
Yu-Hung Chien
學位類別: 碩士
Master
系所名稱: 設計學院 - 設計系
Department of Design
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 120
中文關鍵詞: 使用性評估使用經驗行動裝置衛星定位適地性服務
外文關鍵詞: Usability evaluation, User experience, Mobile device, GPS, Location-based Service
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  • 「適地性服務」是一種整合衛星定位、行動通訊運算、行動商務以及社群網路等跨領域技術及多元內容的應用服務,隨著智慧型行動裝置的普及以及雲端技術的進步,適地性服務已從專業性的服務深入到使用者的日常生活及社交活動中。本研究之目的乃針對行動適地性服務的使用經驗與其互動體驗設計的介面型式進行研究,目的為找出使用性與滿意度較佳的介面設計因素,並研究如何降低適地性服務因使用經驗所造成的差異。
    本研究之實驗分為兩階段:(1) 第一階段:現有適地性服務應用程式使用性與介面需求調查;(2) 第二階段:模擬互動介面設計與驗證實驗,透過驗證實驗了解不同使用經驗對於不同適地性服務互動介面的使用性與滿意度。驗證實驗採用2(使用經驗高低)x3(三種選單介面型式)的雙因子實驗方式進行。
    「使用經驗」之變項共有二層級:(a)開車經驗低者:無開車經驗者與幾乎沒有開車經驗者;(b)開車經驗高者:平均每個月至少開車一次以上且行車時數超過2小時以上的使用者。而「選單介面型式」分為三層級:(a)頁籤式選單:主功能於畫面最下方以頁籤方式表現及切換,畫面主要區域則呈現頁籤相對應的清單內容;(b)矩陣式選單:以矩陣排列的喻示圖像選單設計型式;(c)列表式選單:以列表型式由上而下條列功能選項。透過實驗可獲得操作績效、系統使用性、介面互動滿意度與使用者綜合體驗感受之結果。
    研究結果如下:(1) 現有的行動適地性服務互動設計使用性仍有改善空間;(2) 開車經驗高低對於不同介面選單型式具有明顯的使用性差異,開車經驗高者容易受過去使用車上設備的經驗而影響操作績效 (3) 採用「列表式選單」選單介面型式較能提高操作效率;(4) 不論「開車經驗高低」者皆認為「列表式選單」的使用性、滿意度與主觀體驗感受最佳;(5) 使用者的操作績效與對於介面的滿意度結果一致,顯示行動適地性服務的使用性為使用者的主要考量。


    Location –based Service(LBS) is kind of application, integrating multitechnology including GPS, Mobile Computing, Mobile Commerce and Social Network. As smart mobile devices are more and more popular and cloud technology is getting great progress, LBS gets depth from professional services to the user's daily life and social activities. This study intent to investigate the style of menu type and the effect of user experience level, attempts to uncover user interface design factors to enhance interface usability and user satisfaction, and towards reducing the differences of user experience.
    The experiment in this study includes two stages: (1) The investigation of menu types interface usability and user needs of current LBS APPs (2) The study of menu design and validation experiment to understand users’ task performance and analyze satisfaction feedback between different levels of user experience. The experiment was planned based on a 2 (levels of user experience) by 3 (menu types) two-way ANOVA design.
    There are two levels in the independent variable of user experience: (a) Users with lower driving experience are related to never or drives below once a month. (b)Users with higher driving experience are related to drive above once a month. There are three levels in the independent variable of menu types: (a) Tab menu: Main function shows on the bottom area and POI list, referring to the main function, shows on the main area (b) Icon menu: Users can preview the main functions in icons. (c) Row menu: Main funcion listing in single row. Based on the experiment, the results regarding user task performance, system usability scale (SUS), interaction saitisfactory and user experience can be obtained.
    The generated results indicated that: (1) The ineraction design of existing LBS APPs could be improved. (2) The results confirmed that the two variables, driving experience and main menu types, addressed in this study do have a significant effect to the usability. The task performance of users with higher driving experience is easy to be affected cause of using equipment in car past. (3) The row menu type can help improving operating efficiency. (4) No matter the leves of driving experience, users feel that the row menu type has the best interface usability, satisfaction, and subjective feelings. (5) User’s satisfaction and task performance are consistent, showing the usability of LBS is the main considerations for users.

    中文摘要 II 英文摘要 III 誌謝 V 目錄 VI 表目錄 IX 圖目錄 XI 第一章 緒論 1 1.1研究背景與動機 1 1.2研究目的 3 1.2研究範圍及限制 3 第二章 文獻探討 5 2.1情境感知理論 5 2.1.1 Context定義 5 2.1.2 Context-Awareness服務之定義與類型 9 2.1.3 以往的Context-Awareness服務 10 2.2適地性服務 11 2.2.1適地性服務定義 11 2.2.2適地性服務對使用者接受度 12 2.2.3 LBS市場預測 13 2.2.4 台灣市場POI資訊搜尋服務介紹 14 2.3使用性評估 15 2.4資訊系統的人機互動設計 17 2.4.1 資訊系統開發與人機互動設計 17 2.4.2人機互動設計的新發展 19 2.4.3應用人機互動設計的新方法 22 2.5情境設計 28 2.5.1情境設計方法概述 28 2.5.2情境設計與過去使用者為中心設計的不同特點 29 2.5.3情境設計方法的架構 33 第三章 研究方法 39 第四章 前導性實驗 42 4.1前導性實驗研究設計 42 4.2前導性實驗結果 44 4.3前導性實驗研究結論 49 第五章 模擬實驗與結果分析 51 5.1實驗方法 51 5.1.1實驗研究變項之設定 51 5.1.2互動體驗實驗設計 54 5.1.3問卷設計 57 5.1.4實驗受測者分析 59 5.2適地性服務實驗結果分析 64 5.2.1計時任務績效之分析 65 5.2.2系統使用性尺度量表(SUS)之分析 85 5.2.3使用問卷(USE Questionnaire)之分析與討論 88 第六章 研究結論與建議 99 6.1研究結果 99 6.1.1現有適地性服務互動體驗設計調查結果匯整 99 6.1.2適地性服務模擬互動設計結果整理 100 6.2實驗結論建議與後續發展 103 6.2.1結論與設計建議 103 6.2.2後續研究發展建議 105 參考文獻 107 附件A 前導實驗問卷 110 附件B第二階段實驗-適地性服務互動體驗設計問卷 110

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