近年來，隨著智慧型行動裝置及行動網路的蓬勃發展，在這個訴求快速的年代，企業所面臨的挑戰愈來愈多，競爭壓力也愈來愈大，每家企業都在努力尋求方法來提高公司及員工的生產力與競爭力；而人們也因為習慣使用各式各樣的智慧型行動裝置來吸收資訊、經營人際關係、打發時間及處理工作，也期望公司能夠提供更便利、更彈性、更聰明、更有生產力、更有效率及更能協同合作的工作環境，為了達成以上目標，不少企業透過智慧工作場所(Smart Workplace)之建置，提供員工更有競爭力的工作環境，使他們隨時隨地都能透過行動裝置來處理工作。
本研究依據科技-組織-環境架構(The Technology–Organization–Environment Framework, TOE Framework)與創新擴散理論(Diffusion of Innovation Theory, DOI Theory)以建立概念性之研究架構。參考TOE架構是因為當探討組織導入或採用資訊決策時，最常被用來作為研究架構發展基礎的就是此架構，研究者可依據所探討的主題及應用情境加以修改或擴充；而參考DOI理論是因為此理論被廣泛使用來說明資訊科技的採用，說明了創新從一開始產生到最後被採用的過程。由於導入智慧工作場所跟組織採用的資訊決策有關，也是一項新資訊科技採用的整個過程，因此本研究依據此兩者作為概念性之研究架構。另外，由於目前在台灣大規模導入智慧工作場所之上市電子企業並不多，而本研究所觀察的K公司在不久前完成智慧工作場所之導入，因此本研究將K公司作為研究對象，以單一個案研究法探討影響企業導入智慧工作場所之關鍵因素。本研究以半結構性訪談進行資料蒐集，針對K公司之資訊部資深處長及資訊部經理進行深入訪談，然後將訪談資料的內容進行分析與整理，從而推導出十個研究命題。接著，再根據研究命題，提出主要影響企業導入智慧工作場所之關鍵因素，並提出研究限制及未來研究建議。目前有關智慧工作場所之文獻中所提及的智慧工作場所，大多數探討的是Ambient Intelligence(AmI)之應用，也就是以感測器及無線通訊介面等硬體環境建構為主的資料蒐集、運算及應用，而與這些文獻的不同之處是，本研究所提及的智慧工作場所主要探討的是軟體及系統之應用環境。
導入智慧工作場所的目的是提高公司及員工的生產力及競爭力，期望能夠快速回應客戶及員工以得到他們的青睞與滿意。由於智慧工作場所是一種新資訊科技之應用，導入之評估與規劃相當重要，因此本研究期望找出導入智慧工作場所之關鍵因素，提供欲導入智慧工作場所之企業作為參考，同時也提供銷售智慧工作場所雲端運算服務之供應商作為參考，從而輔助雙方在發展策略與磋商上作出最佳判斷與決策。
最後，依據TOE架構及DOI理論作為概念性之研究架構的前提下，透過文獻探討與訪談資料之分析與整理，本研究在科技、組織及環境三個構面上，分別歸納出影響企業導入智慧工作場所之關鍵因素。

In recent years, with the vigorous development of smart mobile devices and mobile networks, companies face more and more challenges in this era of rapid demand, and the pressure of competition has been increasing. Many companies are striving to find a way to increase the productivity and competitiveness of themselves and their employees. On the other hand, people are accustomed to using a variety of smart mobile devices to access information, manage personal relationships, pass time and handle work. They also expect companies to provide them a more convenient, more flexible, smarter, more productive, more efficient and more collaborative work environment. In order to achieve the above goals, many companies provide employees with a more competitive work environment through the establishment of smart workplace. So that they can handle their work through mobile devices anytime and anywhere.
This study establishes a conceptual research framework based on the Technology-Organization-Environment (TOE) Framework and the Diffusion of Innovation (DOI) Theory. Make reference to the TOE Framework because when the organization is involved in the adoption of information decisions, TOE Framework is most often used as the basis of the research architecture. The researcher can modify or expand this framework based on the topics and scenarios. Make reference to the DOI theory because it is widely used to illustrate the adoption of information technology and the process from the beginning to the end of innovation. Since the implementation of smart workplace is related to the information decisions adopted by the organization, it is also a whole process of adopting a new information technology. Therefore, this study is based on both as a conceptual research framework. In addition, because there are not many companies that currently implement large-scale smart workplace in Taiwan, and company K that was observed in this study has recently completed the implementation of smart workplace. This is the reason why use company K as the research object. This study used single case study research to explore the critical factors affecting the implementation of smart workplace. In this study, semi-structured interviews were conducted to collect data. In-depth interviews were conducted with the Senior Director and the Manager of the Information Department of Company K, and then analyzed the contents of the interview data, thereby deriving ten research propositions. After that, according to research propositions, the key factors that affect the company's implementation of smart workplace are proposed, and research restrictions and future research proposals are also proposed. Most of the smart workplace mentioned in the literatures on smart workplace are the application of Ambient Intelligence (AmI), which is based on the hardware environment construction such as sensors and wireless communication interfaces. The difference from those literatures is that the smart workplace mentioned in this study mainly discusses the application environment of software and systems.
The purpose of implementing the smart workplace is to improve the productivity and competitiveness of companies and employees, and to respond quickly to customers and employees to get their favor and satisfaction. Since smart workplace is a new application of information technology, the assessment and planning are very important. Therefore, this study expects to find out the critical factors of the implementation of smart workplace, providing a reference to other companies which want to implement smart workplace, as well as providing a reference to the supplier of cloud computing services which provide smart workplace solutions. Thereby, assist both parties in making the best judgments and decisions in development strategies and consultations.
Finally, based on the TOE framework and the DOI theory as the conceptual research framework, through the analysis and collation of literature research and interview data, this study summarizes the critical factors into three aspects, technology, organization, and environment respectively.

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