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研究生: 何奕輝
Ik Hai Ho
論文名稱: Exploring the Factors Influencing the Adoption of Cloud Computing by Bruneian SMEs
Exploring the Factors Influencing the Adoption of Cloud Computing by Bruneian SMEs
指導教授: 葉穎蓉
Ying-Jung Yeh
口試委員: 郭庭魁
Vincent Kuo
何秀青
Mei H.C. Ho
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 81
中文關鍵詞: Cloud ComputingSmall and Medium Enterprises (SME)TOE FrameworkBruneiInnovationsInformation and Communication Technologies
外文關鍵詞: Cloud Computing, Small and Medium Enterprises (SME), TOE Framework, Brunei, Innovations, Information and Communication Technologies
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  • Innovations in Information and Communication technologies (ICT) such as Cloud Computing has been known to dramatically changed how businesses across the globe operates. Despite all the significant benefits offered by cloud computing and an increase in adoption by larger enterprises, the acceptance rate and interest amongst Small and Medium Enterprises (SMEs) has been to some extent lagging behind especially in the aspect of the Brunei’s economy. Consequently, there is an urgent need to identify the key influential factors dictating this particular issue. The main purpose of this research paper is to determine the different factors and barriers that influences or inhibits SMEs in Brunei Darussalam to adopt cloud computing. This research paper adopted the Technological, Organizational, and Environmental (TOE) model as a theoretical foundation to present the various factors relating to the technological, organizational, and environmental context to adopt cloud computing. The study uses data gathered from five sources consisting of three Bruneian SME from different industries and two external actors with knowledge pertaining to this research context. This research adopted the qualitative case study method which incorporated the TOE framework and it takes into account all of the three contexts derived from the TOE framework: Technological, Organizational, and Environmental. Analyzing and understanding these three factors in relations to the firms’ intention to adopt cloud computing is important for both the SMEs and the cloud computing providers. The results from this study offers insights for IT (Information Technology) managers or decision makers of a SME who are interested in adopting cloud computing technologies in understanding the designing process and adoption criteria to meet the needs of their respective firm. For cloud computing providers, they could make use of the results from this study to design sales and marketing strategies in attracting new clients in the Bruneian’s market or to understand the SME market niche for cloud computing.


    Innovations in Information and Communication technologies (ICT) such as Cloud Computing has been known to dramatically changed how businesses across the globe operates. Despite all the significant benefits offered by cloud computing and an increase in adoption by larger enterprises, the acceptance rate and interest amongst Small and Medium Enterprises (SMEs) has been to some extent lagging behind especially in the aspect of the Brunei’s economy. Consequently, there is an urgent need to identify the key influential factors dictating this particular issue. The main purpose of this research paper is to determine the different factors and barriers that influences or inhibits SMEs in Brunei Darussalam to adopt cloud computing. This research paper adopted the Technological, Organizational, and Environmental (TOE) model as a theoretical foundation to present the various factors relating to the technological, organizational, and environmental context to adopt cloud computing. The study uses data gathered from five sources consisting of three Bruneian SME from different industries and two external actors with knowledge pertaining to this research context. This research adopted the qualitative case study method which incorporated the TOE framework and it takes into account all of the three contexts derived from the TOE framework: Technological, Organizational, and Environmental. Analyzing and understanding these three factors in relations to the firms’ intention to adopt cloud computing is important for both the SMEs and the cloud computing providers. The results from this study offers insights for IT (Information Technology) managers or decision makers of a SME who are interested in adopting cloud computing technologies in understanding the designing process and adoption criteria to meet the needs of their respective firm. For cloud computing providers, they could make use of the results from this study to design sales and marketing strategies in attracting new clients in the Bruneian’s market or to understand the SME market niche for cloud computing.

    ABSTRACT ..........................................................................................................................iii Author’s Declaration of Originality .........................................................................................iv ACKNOWLEDGEMENTS ...................................................................................................v List of Tables.........................................................................................................................ix List of Figures .......................................................................................................................ix Chapter I Introduction ......................................................................................................... 1 CHAPTER II LITERATURE REVIEW .............................................................................. 7 2.1 Introduction ............................................................................................................... 7 2.2 Definition of Small and Medium Enterprises (SMEs) ..............................................13 2.3 Brunei Darussalam and its Economy........................................................................15 2.4 SME in Brunei ..........................................................................................................16 2.5 Cloud Computing and SMEs ....................................................................................18 2.6 Theoretical Framework including the TOE Framework and DOI Framework......20 CHAPTER III RESEARCH FRAMEWORK AND RESEARCH METHODOLOGY......26 3.1 Introduction ..............................................................................................................26 3.2 Research Framework Model.....................................................................................26 3.3 Qualitative Research Approach and Design .............................................................29 3.4 Data Collection .........................................................................................................31 3.5 Interview Guide and Design .....................................................................................35 3.6 Data Processing and Analysis ...................................................................................35 CHAPTER IV FINDINGS...................................................................................................36 4.1 Findings ....................................................................................................................36 4.2 Understanding the Cloud..........................................................................................36 4.3 Technological Context ..............................................................................................37 4.3.1 Relative Advantage ........................................................................................................... 37 4.3.2 Uncertainty ....................................................................................................................... 39 4.3.3 Compatibility Complexity ................................................................................................ 39 4.3.4 Trialability ........................................................................................................................ 41 4.4 Organizational Context.............................................................................................42 4.4.1 Top Management Support and Attitude...........................................................................42 4.4.2 Prior Experiences and Knowledge....................................................................................43 vii4.4.3 Organizational Size...........................................................................................................44 4.5 Environmental Context.............................................................................................45 4.5.1 Competitive Pressure ........................................................................................................ 45 4.5.2 Industry ............................................................................................................................ 46 4.5.3 Government Policy ........................................................................................................... 47 4.5.4 Service Provider Support ................................................................................................. 48 CHAPTER V DISCUSSIONS..............................................................................................50 CHAPTER VI CONCLUSIONS & LIMITATIONS AND FUTURE STUDIES.................56 6.1 Conclusions ...............................................................................................................56 6.2 Limitations and Future Studies ................................................................................58 BIBLIOGRAPHY ................................................................................................................59 Appendix 1 ...........................................................................................................................71 Appendix 2 ...........................................................................................................................72

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