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研究生: 王芝云
Tzu-Yun Wang
論文名稱: 品牌官網賦能與線上通路轉換意圖:整合賦能理論與解構式計畫行為理論之研究
The Influence of Brand-Owned Website Affordance on Online Channel Switching Intention: Applying Affordance Theory And Decomposed Theory of Planned Behavior
指導教授: 魏小蘭
Hsiao-Lan Wei
口試委員: 朱宇倩
Yu-Qian Zhu
黃世禎
Shih-Chen Huang
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 86
中文關鍵詞: 通路轉換品牌官網電子商務賦能理論解構式計畫行為理論
外文關鍵詞: Channel Switching, E-Commerce, Brand-Owned Website, Affordance Theory, Decomposed Theory of Planned Behavior
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  • 近年來,隨著網路科技的迅速發展,越來越多的消費者選擇在線上進行購物。品牌擁有的官方網站作為品牌在網路上的代表性平台,扮演著重要的角色。然而,線上通路轉換行為,即從電子商務平台(如Amazon、Shopee、PChome等)轉換到品牌官方網站進行購物,或是反過來從官網轉換到平台的行為,仍然存在許多未被充分探討的議題。

    本研究從賦能的觀點出發,並結合解構式計畫行為理論,旨在了解同樣是線上購物,品牌官網的哪些賦能會影響消費者轉換到該品牌官網進行購物的意圖。本研究透過文獻探討,將品牌官網賦能區分為可見性、引導購物性、交易性、表達性以及追蹤性等方面。本研究採用網路問卷調查方式,針對具有網購經驗且曾經使用過品牌官網進行購物的受測者進行調查。研究結果顯示,品牌官網賦能對消費者的態度和主觀規範具有重要影響,進而影響其轉換到品牌官網購物的意圖。

    本研究在學術界和管理層面上具有重要的貢獻和意涵。學術上,本研究填補了過往對於純線上通路轉換行為關係研究的不足,為相關研究提供了實證支持。從管理角度來看,研究結果為品牌提供了具體建議,建議品牌應專注於優化會對消費者態度和主觀規範產生影響的相關賦能,特別是引導購物性、交易性以及表達性。這些研究結果有助於擴展對消費者行為的理解並提高品牌在線上環境中的競爭力。


    In recent years, with the rapid development of internet technology, more and more consumers choose to shop online. Brand-owned websites serve as representative channels for brands on the internet and play a crucial role. However, the behavior of online channel switching, where customers switch from e-commerce marketplaces (e.g. Amazon, Shopee, or PChome) to brand-owned websites, or vice versa, still holds many unexplored issues.

    This study integrates affordance theory and the decomposed theory of planned behavior to investigate the affordances on brand-owned websites that influence consumers' intentions to switch from e-commerce marketplaces to brand-owned websites for shopping. Visibility, shopping guidance, metavoicing, trading, and tracking are identified as affordances of brand-owned websites for this study.

    A web-based survey was conducted among participants who had prior online shopping experience and had used brand-owned websites for shopping. The results demonstrate that brand-owned website affordances have significant effects on consumers' attitudes and subjective norms, consequently influencing their intentions to switch to brand-owned websites for shopping.

    This research contributes both academically and practically. From an academic perspective, it fills the gap in previous research on pure online channel-switching behavior and provides empirical support for related studies. From a managerial perspective, the findings offer recommendations for companies. It suggests that brands should focus on optimizing their website affordances that have impacts on consumers' attitudes and subjective norms, particularly shopping guidance, trading, and metavoicing. These research findings contribute to an enhanced understanding of consumer behavior and help brands enhance their competitiveness in the online environment.

    中文摘要 iii ABSTRACT iv 誌謝 vi 目錄 vii 表目錄 ix 圖目錄 xi 第一章 緒論 1 1.1 研究背景與動機 1 1.2 研究目的 3 1.3 研究流程 4 1.4 論文架構 5 第二章 文獻探討 6 2.1 線上通路 6 2.2 賦能理論(Affordance Theory) 9 2.3 解構式計畫行為理論(Decomposed Theory of Planned Behavior) 13 第三章 研究模型 18 3.1 研究架構 18 3.2 研究假說 19 第四章 研究方法 26 4.1 操作型定義與問項 26 4.2 問卷設計 31 4.3 資料分析方法 32 第五章 研究結果 35 5.1 樣本描述性統計分析 35 5.2 驗證性因素分析 41 5.3 假說檢定 47 第六章 研究結論與建議 53 6.1 研究結論 53 6.2 研究貢獻 55 6.3 研究限制與未來研究建議 57 參考文獻 59 英文文獻 59 中文文獻 69 附錄 70 附錄一、問卷 70 附錄二、交叉負荷矩陣(Cross-loading Matrix) 73

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    范瓊文(2022)。直播賦能對衝動性購買之研究-以情緒感染力為干擾變數。﹝碩士論文。輔仁大學﹞臺灣博碩士論文知識加值系統。 https://hdl.handle.net/11296/p73wfk。

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