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研究生: 朱佐堂
Tso-Tang Chu
論文名稱: 購物情境與想像對消費者決策和消費滿意度的影響:以大賣場為例
Influence of Consuming situation and Imagination on Consumer Decision Making and Consumer Satisfaction: The Case of Hypermarkets
指導教授: 吳克振
Ke-Zhen Wu
口試委員: 張順教
Shun-Jiao Chang
王蕙芝
Hui-Zhi Wang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 63
中文關鍵詞: 購物情境產品類別購物想像消費者決策價格認知購買動機消費滿意度
外文關鍵詞: Shopping context, Product category, Shopping imagination, Consumer decision, Price perception, Purchase motivation, Consumer satisfaction
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本研究主要在探討消費者於實體賣場內的消費行為,透過許多因素造成消費者的想像以及需求的改變,並藉由發放問卷的方式讓受試者透過問卷中的問題想像自身在實體賣場碰到這些影響因素時,是否會產生個人不一樣的想法進而有不同的消費決策。

在研究一之中,藉由購物情境中走道的寬窄與產品類別中的產品外觀以及包裝經由三因子變異數分析來探討消費者的購物想像以及消費者決策是否會受到外在因素的影響,進而導致內在因素改變,最後造成不一樣的消費習慣或決策。而研究一也驗證了舒適的購物情境、精緻的產品外觀以及小的產品包裝更容易讓消費者產生正面的心理狀態進而使其購物想像以及消費決策有正向的影響。

在研究二之中,除了研究一固有的購物情境和購物想像外,還增加了價格認知、購買動機,除了透過購物情境中走道的寬窄作為探討的基準外,也透過價格認知中對消費者有利或無利的感知來探討對消費者購物想像和其購買動機的影響,最後研究驗證舒適的購物情境與有利的感知對於消費者的購物想像和購買動機的影響最具顯著影響效果。


In this study, we investigated the consumer behavior in physical stores through many factors that cause changes in consumers' imagination and demand, and we asked the participants to imagine whether they would think differently and make different consumer decisions when they encountered these factors in physical stores.

In Study 1, the width of aisles in shopping situations, product appearance in product categories, and packaging were analyzed by a three-factor analysis of variance to explore whether consumers' shopping imagination and consumer decisions are influenced by external factors, which lead to internal factors that result in different consumption habits or decisions. Study 1 also confirmed that a comfortable shopping environment, sophisticated product appearance, and small product packaging are more likely to generate a positive psychological state for consumers, which in turn leads to a positive influence on their shopping imagination and consumer decisions.

In Study 2, in addition to the shopping context and shopping imagination, price perceptions and purchase motivation were added to the study. The final study verified that comfortable shopping situations and favorable perceptions have the most significant effect on consumers' shopping imagination and purchase motivation.

摘要 iv ABSTRACT v 誌謝 vi 目錄 vii 表目錄 xii 圖目錄 xiv 第一章 緒論 1 第一節 研究背景與動機 1 第一節 研究目的 3 第二節 研究流程 3 第二章 文獻回顧與探討 5 第一節 購物情境(Shopping Situation) 5 第二節 產品類別(Product Category) 6 第一項 產品類別-外觀 6 第二項 產品類別-包裝 8 第三節 購物想像(Shopping Imagination) 9 第四節 消費者決策(Consumer Decision Making) 11 第一項 消費者決策的定義 11 第二項 消費者決策模式 12 第五節 價格認知(Price Perception) 12 第六節 購買動機(Purchasing Motivation) 13 第七節 消費心理(Consumer psychology) 14 第三章 研究一 16 第一節 研究一 實驗目的 16 第二節 研究方法 16 第一項 研究推論 16 第二項 研究設計流程與樣本蒐集 17 第三項 問卷量表設計 18 第二節 研究結果 19 第一項 敘述性統計分析 19 第二項 信、效度分析 20 第三項 研究一 數據整理解析 22 第四節 結果與討論 34 第一項 購物情境、產品類別對購物想像的影響 34 第二項 購物情境、產品類別對消費者決策的影響 35 第四章 研究二 36 第一節 研究二 實驗目的 36 第二節 研究方法 37 第一項 研究推論 37 第二項 研究設計流程與樣本蒐集 37 第三項 問卷量表設計 38 第三節 研究結果 40 第一項 敘述性統計分析 40 第二項 信、效度分析 41 第三項 推論 43 第四項 研究二 數據整理解析 43 第四節 結果與討論 50 第一項 購物情境、價格認知對購物想像的影響 50 第二項 購物情境、價格認知對購買動機的影響 50 第五章 結論與建議 52 第一節 結論 52 第二節 管理意涵與貢獻 53 第三節 研究限制與建議 54 第一項 問卷設計 54 第二項 現今實際情況 54 第三項 研究樣本 55 第四項 消費者對環境的感受 55 第四節 未來研究方向 55 參考文獻 56

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