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研究生: 李雅倩
Ya-Chien Li
論文名稱: 3C賣場之消費者決策型態-以台灣科技大學學生為例
Consumer Decision-Making Styles: A Comparison of Shop-rented and Non-Shop-rented 3C Malls -students in NTUST as an Example
指導教授: 欒 斌
Pin Luarn
口試委員: 陳正綱
Cheng-Kang Chen
詹前隆
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 81
中文關鍵詞: 3C賣場類型消費者決策型態購物風格
外文關鍵詞: 3C, shopping mall, consumer decision-making style, shopping style
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  • 近年來,3C產業蓬勃發展,賣場通路型態亦開始多元化。而招商式賣場是於1996年之後興起的新型態3C賣場,其有別於傳統3C賣場的經營模式,招商式賣場是將許多中小型商店集中於賣場內,不經手銷售只負責賣場管理的營運方式,其營運成效相當良好。而這樣管銷分離的經營模式目前已經在大陸、韓國及日本等……亞洲地區急遽的擴張。而本研究使用Sproles & Kendall's (1986)的CSI量表(Consumer Style Inventory, CSI)」,探討學生於招商式賣場與非招商式賣場間,其消費者決策型態(Consumer decision-making styles)有何差異。
    許多學者進而提出將其八種消費者購買決策型態,用實用性購物風格及享樂性購物風格進行分類:完美主義型、價格意識型、過多資訊迷惑型及粗心衝動型,歸屬於實用性購買;品牌意識型、休閒娛樂型、新奇流行型及習慣忠誠型歸納為享樂性購買。
    而本研究將採用階層驗證性因素分析,分析學生購買3C產品時,在不同經營型態的賣場裡,其消費者購買決策型態之異同,並探討學生是否有傾向的購物風格(Shopping Style)。
    研究結果發現:在消費者決策型態的部分,以不同賣場類型而言,學生在招商式賣場跟非招商式賣場的消費者決策型態有所差異,並且其購買決策順序亦不相同。而不同人口統計變數也會造成消費者決策型態有所差異,且購買決策順序亦不相同。同時研究亦發現,學生的消費者決策型態明顯偏向享樂性購物。


    In recent years, 3C industry is flourishing, and channel become diversify. The shop-rented 3C mall, a new type of 3C mall that differ from the traditional business model, rise after 1996, and it is concentrated in many small and medium stores within a shopping mall. In recent years, shop-rented 3C mall developed rapidly and spread to Asian countries (eg: China, Korea and Japan). This research uses Sproles & Kendall's (1986) CSI Scale to explore the differences of the student’s consumer decision-making style in the shop-rented 3C mall and non-shop-rented 3C mall.
    In addition, many researchers have also suggested that this eight type of consumer decision-making styles can be divided into two group: perfectionism and high quality consciousness, price or value consciousness, confusion from overchoice and impulsiveness and carelessness are the utilitarian shopping style; rand conscious and price -equals-quality, novelty and fashion consciousness, recreational and hedonistic shopping consciousness and habitual, brand-loyal orientation are hedonic shopping style. And this study uses the Hierarchical Confirmatory Factor Analysis (HCFA) of Structural Equation Modeling (SEM) to analysis the differences between the consumer decision-making style and also to explore whether students have a tendency to shopping style.
    The results showed that it is different for student’s decision-making style between shop-rented 3C mall and non-shop-rented 3C mall. And different demographic variables also Influence consumer decision-making style. We also study also found that students are clearly biased hedonic shopping style.

    第一章 緒論 6 第一節 研究背景 6 第二節 研究目的 12 第三節 研究對象 12 第四節 研究貢獻 13 第五節 論文架構 14 第二章 文獻探討 15 第一節 台灣3C零售賣場 15 第二節 招商式賣場與非招商式賣場 19 第三節 消費者決策模型 26 第四節 購物風格 35 第三章 研究方法與流程 37 第一節 研究架構 37 第二節 研究假設 38 第三節 研究設計與流程 39 第四節 研究對象與抽樣 40 第五節 研究工具 40 第六節 資料處理與分析 45 第四章 問卷分析 48 第一節 資料的收集和分析 48 第二節 因素分析 52 第三節 問卷分析 57 第五章 研究結論與建議 65 第一節 結論 65 第二節 研究限制 67 第三節 未來研究建議 67 參考文獻 68

    一、網站:
    1. 資策會MIC-AISP情報顧問服務網站
    http://mic.iii.org.tw/intelligence/
    2. 行政院主計處
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    19. 萬沛沛(2006),不同型態3C連鎖賣場顧客滿意度模式之研究,中華大學經營管理研究所,碩士論文。
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    24. 尤志育(2009),中小型企業對大型企業的競爭策略研究—以臺灣3C電器零售通路業為例。國立中山大學 管理學院 高階經營碩士學程在職專班,碩士論文。

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