摘要

隨著實驗室對於微量吸管的精確度的要求愈來愈高， 如何有效的研發出滿足客戶需求的產品，已經是現今產品開發最重要的課題。 由於微量吸管的市場需求量與產品特性，國內對於微量吸管的相關研究十分有限。
本研究將品質機能展開的方法，應用在電動微量吸管的開發設計上，經由顧客需求的資料蒐集，同時應用KJ法對資料做歸納整理之後，導入品質機能展開矩陣加以分析，並建立產品設計規劃階段的品質屋，作為產品研究開發時，產品設計的方向及資源分配的依據。
本研究的結果顯示， 經過品質機能展開的分析後， 電動微量吸管的各項顧客需求中， 以高準確度與精準度是最關鍵的需求，其重要性明顯超過其他的需求項目。對於如何達成與滿足顧客需求的技術層面而言， 微機電的整合設計與軔體的控制設計則是最關鍵的技術要項。 了解設計的方向與關鍵技術，將可有效提昇研究開發的效益。

Abstract

As demand for the accuracy to the pipette of the laboratory being higher and higher, how to effectively develop the products to satisfy customer’s requirements is the most important subject now. Because of market demand and product characteristic of the pipette , the relevant research to the pipette in our country are very limited.
The research apply the QFD (quality function deployment) method to the development of the electronic pipette. Via collecting the customer's requirements and using KJ method, it generalizes the customer’s requirements at the same time. Then analyze those data by QFD matrix and build up the house of quality of electronic pipette. In the product design stage, it would be the direction of product design and basis of resource allocation.
The result of this research indicates, the key item of several customer’s requirements for the electronic pipette is the high accuracy and precision. Its importance obviously exceeds others. As to how reach and satisfy the customer’s requirements by technological implement, Micro-Electro-Mechanical system and firmware control technique are the two key technical items. With understanding the direction designed and key technology, the research and development on the electronic pipette will be more effectiveness in the future.

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