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研究生: 黃睿璇
Jui-Hsuan Huang
論文名稱: 顧客心理刺激與環保產品購買意圖之探討—以美妝保養品為例
Customer Psychological Stimulation and Purchase Intention for Green Products: A Case Study of Cosmetic Product
指導教授: 吳克振
Cou-Chen Wu
口試委員: 張順教
王蕙芝
吳克振
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 65
中文關鍵詞: 綠色行銷品牌情感消費者品牌態度環境關懷
外文關鍵詞: Green Marketing, Brand Affect, Consumer Attitude
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在市場競爭越發激烈的環保市場中,本研究旨在探討心理刺激對於消費者購買環保產品意願的影響,並對於環保美妝類產品為例建立一個行銷模型。在研究中,我們首先探討了品牌環境關懷、品牌形象與產品特質對於消費者心理的影響,並探討其對環保產品的購買意圖。本研究證實,品牌傳達對於地球環境的關懷以及建立品牌形象,將提升消費者對該品牌的情感投入和信任感,同時也創造出對品牌的正面態度,進一步提升未來購買環保產品的意願。本研究建立了模型,探討品牌對於環境的關懷與品牌形象的建立對於消費者心理的影響。本研究發現當品牌成功將良好的形象建立在顧客心中時,會讓消費者產生更多正面態度也會提升顧客的購買意願。
有別於以往相關研究強調環保意識與健康意識,我們提出的行銷概念是品牌為了推廣環保型產品,必須先在消費者心中建立品牌是真正關心環境的品牌形象。品牌首先必須真正考慮環境問題,對環境問題有透徹的理解,再依行動讓顧客感受到品牌形象。而這樣的互動關係是需要長期去經營與維護的,方能讓品牌形象深植消費者內心。


In the increasingly competitive market of eco-friendly, this study aims to investigate the influence of psychological stimuli on consumers' willingness to purchase environmentally friendly products and establish a marketing model for eco-friendly beauty products. In this research, we first examine the impact of brand environmental concern, brand image, and product feature on consumers' psychological perceptions and their purchase intention towards eco-friendly products. The study confirms that brand communication regarding environmental concern and the establishment of brand image enhance consumers' emotional engagement and trust towards the brand, consequently creating a positive attitude towards the brand and further increasing the willingness to purchase eco-friendly products in the future. The study establishes a model that explores the influence of brand environmental concern and brand image establishment on consumers' psychology. This research found that when a brand successfully establishes a positive image in the minds of customers, it leads to an increase in positive attitudes and enhances customers' willingness to make purchases.

Different from previous studies emphasizing environmental and health consciousness, our marketing concept proposes that brands, in promoting eco-friendly products, must first establish an image of a brand that genuinely concerns about the environment in consumers' minds. The brand must genuinely consider environmental issues and have a thorough understanding of them. By taking actions that allow customers to feel the brand's caring image, the emotional connection between the brand and customers is promoted. This interactive relationship requires long-term cultivation and maintenance to deeply embed the brand image in consumers' hearts.

第壹章 緒論 1 1.1研究背景與動機 1 1.2研究目的 3 1.3研究流程 3 第貳章 文獻回顧 4 2.1綠色行銷與產品 4 2.2環保美妝保養品 6 2.2.1 美妝保養品 6 2.2.2 環保美妝保養品 6 2.3品牌形象 7 2.3.1品牌形象的定義 7 2.4環境關懷 8 2.5品牌情感 8 2.5.1品牌情感的定義 8 2.5.2品牌情感的形成 9 2.6消費者品牌態度 9 2.6.1消費者品牌態度的定義 10 2.6.2消費者品牌態度的組成 10 2.7環保產品價值重視度 11 第參章 研究方法與設計 12 3.1研究理論與假說 12 3.2研究架構 16 3.3研究方法 16 3.3.1實驗量表設計 16 3.3.2實驗操弄方式 17 第肆章 資料分析 19 4.1樣本資料分析 19 4.1.1人口學特性分布 19 4.1.2題目與構面描述性統計 21 4.2控制組結構方程模式分析 26 4.2.1控制組信度與效度分析 26 4.2.2控制組結構方程模式分析 28 4.3實驗組結構方程模式分析 33 4.3.1實驗組信度與效度分析 33 4.3.2實驗組結構方程模式分析 35 4.4控制組與實驗組間實證結果比較 40 第伍章 結論與建議 42 5.1 結論 42 5.2 管理意涵與貢獻 43 5.3 研究限制與建議 45 參考文獻 46

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