研究生: |
何田田 Tian-Tian Ho |
---|---|
論文名稱: |
以服務設計觀點 探討新版網路報稅系統介面設計 Reviewing the Design Process of Taiwan Online Tax Filling System from the Perspective of Service Design |
指導教授: |
鄭司維
Szu-Wei Cheng |
口試委員: |
董芳武
Fang-Wu Tung 黃仲菁 Chung-Ching Huang |
學位類別: |
碩士 Master |
系所名稱: |
設計學院 - 設計系 Department of Design |
論文出版年: | 2020 |
畢業學年度: | 108 |
語文別: | 中文 |
論文頁數: | 108 |
中文關鍵詞: | 服務設計 、介面設計 、使用者經驗 、易用性 、網路報稅 |
外文關鍵詞: | Service Design, User Interface, User Experience, Usability, Online Tax Filling |
相關次數: | 點閱:510 下載:50 |
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2018年5月,臺灣網路報稅系統改版上線,優化了使用者經驗、縮短民眾報稅花費的時間,也讓使用者經驗一詞被非設計背景的一般民眾所認識。此專案並不僅是單純的介面改版,專案中所採用的設計方法、流程,以及民眾與政府共創的過程,已符合服務設計之本質,且專案全程由設計師參與、推動與實際執行完成,可謂國內一難得的案例。本研究訪談網路報稅系統改版專案之設計師卓致遠先生,對個案的資料整理以及訪談內容分析,以兩部分作為本文論述主軸:一、檢視服務設計如何在此專案各階段作用;二、對個案成果——亦即新版網路報稅系統介面,與易用性原則進行比對檢驗,並進行易用性測試。最後本研究歸納出個案確實符合服務設計思考之五大原則,在資訊功能面及視覺面之易用性皆有所提升,並提出:一、未來設計師將服務設計導入公部門專案時可依循之準則;二、對新版網路報稅系統介面進行易用性測試後的修改建議。此個案與現今社會跨領域、多方協作此趨勢互相呼應,希望本研究成果能為未來類似案例提供參照。
In May 2018, the online Tax Filling System in Taiwan was revised and launched, which greatly optimized the user experience, shortened the time for people to file taxes, and also made “user experience” recognized by the public. In fact, the project is not just an interface revision. The design methods and the processes of the project are in line with the essence of service design, and the project is fully participated and promoted by the designer, it’s a rare case in Taiwan. Therefore, the study interviewed Zhiyuan Zhuo, the designer of the revision project, then analyzed the interview content and the data of the project. Based on the analysis, there are three parts as the main axis of the article: 1. review how service design plays a role in each stage of the project; 2. inspect the results of the project with the principle of usability; 3. explore user experience designer’s role at each stage of the case. In the end, the study concludes that this case is indeed in line with the five principles of service design thinking. It can be found that both the function and the visual design have a great process. In addition, user experience designers' role converted in the project’s every stage, designers may have to play multiple roles at the same time, or even act as a key third-party to promote the project. This case shows the trend of cross-disciplinary and multi-party collaboration in today's society. Hope the study can provide a reference for similar cases in the future.
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