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研究生: 張宏淵
Hung-Yuan Chang
論文名稱: 相信朋友還是代言人?以中介模型檢驗產品推薦人、個人對產品品質的態度與衝動性購買行為之關係:以電子產品為例
Do you believe your friends or endorsers? Using a mediation model to examine the relationship among product recommenders, attitude to the product quality, and impulse buying behavior: An example of electronic products
指導教授: 謝亦泰
Yi-Tai Seih
口試委員: 張譯尹
郭啟賢
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 46
中文關鍵詞: 產品推薦人個人對產品品質的態度性價比衝動性購買行為
外文關鍵詞: Product recommendations, personal attitudes towards product quality, cost performance ratio, impulsive buying behavior
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  • 本研究欲在了解產品推薦人是否會影響消費者的衝動性購買,而在生活上由於物價愈來愈高因此產品的性價比也是消費者所重視的。在文獻探討上指出衝動性購買行為會由個人態度去驅使,因此在本研究裡加入個人態度為中介變數去探討過程。產品代言人為比較廣義的稱呼泛指各領域的專家、明星、素人代言人和現今因為網路視頻興起的直播主或是Youtuber,而朋友代表著每一個消費者身邊的朋友。因此在本論文中產品推薦人可分類為產品代言人推薦與朋友推薦,進而分析彼此的差異所帶來的效果為何。過去的研究多著重在產品代言人在購買傾向的效果差異,但現實生活中朋友也時常帶給我們影響,不論是行為上的影響或是觀念上的影響,而消費者在下購買決定前也可能會詢問周遭朋友購買建議。在研究方法上採用網路問卷調查法隨機分配兩份問卷分別為代產品代言人推薦與朋友推薦,之後透過統計分析中介模型的效果。研究結果發現個人對產品品質的態度在產品推薦人與衝動性購買行為之間存在完全中介效果。


    Due to the rising price of goods, customers are paying more attention to the cost-performance ratio of products. The purpose of this study is to examine the relationship be-tween product recommenders and customers' impulse buying behavior. Moreover, previous literature showed that impulsive buying is driven by personal attitude, hence, personal atti-tude is examined as a mediator of the relationship. Product recommenders can be classified into product endorsers and friends who recommend products to customers. Product endorser is a broader term that refers to experts, celebrities, amateur endorsers, broadcasters, or YouTubers in various fields. Friends are limited to friends around customers. In this study, we analyzed the differences in the effect that two types might have on customers’ impulse buying. Past researchers mostly focused on the difference in the effect of product endorsers on pur-chase intentions. However, in real life, friends might also have an influence on our behavior patterns or thinking patterns. Consumers may also ask their friends for advice before making a purchase decision. In the research method, participants were randomly assigned to two dif-ferent conditions, products recommended by a product endorser and products recommended by a friend with filled into an online questionnaire. Then, the effect of the mediation model was statistically analyzed. The results found that personal attitudes towards product quality presented a complete mediating effect between product recommenders and impulsive buying behavior.

    中文摘要 I ABSTRACT II 誌謝 III 目錄 IV 表目錄 VI 圖目錄 VII 第一章 緒論 1 第一節 研究目的與動機 1 第二節 研究流程 3 第二章 文獻探討與假設推導 4 第一節 朋友推薦 4 第二節 代言人推薦 4 第三節 個人對於產品品質的態度 6 第四節 衝動性購買傾向 8 第五節 理論基礎 10 第三章 研究方法 13 第一節 研究架構與假設 13 第二節 研究對象與抽樣 14 第三節 研究變項與研究程序之操作 15 第四節 資料分析方法 17 第四章 研究分析與結果 18 第一節 樣本基本資料 18 第二節 敘述統計分析 21 第三節 相關係數分析 21 第四節 假設驗證 21 第五節 研究結果 23 第五章 研究結論與建議 24 第一節 結論 24 第二節 研究貢獻與實務意涵 26 第三節 研究限制與未來研究方向 29 參考文獻 30 附錄:問卷 34

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