零售業的興起，提供消費者更多元的購物休閒生活。為了賣場經營效益，與POS系統相關的各種軟硬體設備不斷開發。然而POS系統提供的服務過於片面。
本文旨在提出結合傳統POS系統與行動服務，探討零售業POS系統的未來發展概念﹣隨行POS系統。希望透過討論隨行POS系統的發展潛力以及優勢，提供零售業者未來服務創新的發展建議。隨行POS系統的主要構念為運用高普及率的行動裝置，結合傳統POS系統、雲端科技以及條碼的應用，除了提供迅速的結帳服務之外，也幫助業者更貼近消費者的需求。
隨行POS系統的基本構念為傳統POS系統與自助服務的結合，所以隨行POS系統預期具備基本構念的優勢，也存在與其相似的限制因素。透過剖析兩者的優勢與限制，再透過服務創新架構分析(Meiren & Kim, 2010)，說明兩者的功能差異。分析結果建議，隨行POS系統成功結合傳統POS系統、自助結帳服務、行動數位內容以及行動經濟等概念，可以提供更彈性也更全方位的服務。
透過探討隨行POS系統的未來發展趨勢，期許本文可以提供台灣的零售業者更多資訊，助其了解如何運用以行動經濟為基礎的隨行POS系統來增加銷售、以及企業永續經營的願景，將隨行POS系統由構念逐步進化為實務操作，為零售業帶來服務的革新與企業永續經營的新里程碑。
關鍵字：零售業，POS系統，自助服務，顧客滿意

The upsurge of the retail industry benefits modern consumers with variable shopping and casual lives. Various soft wares and electronic devices were designed to help with the sales and inventory management in retailer business; where POS system stands out. Although the development of software and hardware relate to POS system continues to grow, still the service function of POS system remains limited.
Mobilized POS system is expected to speed up the check out service process, as well as proving more informative data; what generated during consumers’ purchase process; to help retailers with decision makings on which product to sell that will service its consumers demand better.
Mobilized POS system is a combination of traditional POS system and SSTs (self service technology system). It is suggested that Mobilized POS system will embrace the strength for both traditional POS system and SSTs; yet have the same limitation from both factors. In this thesis author intend to explain the differences between traditional and mobilized POS system by utilized service innovation frame (Meiren & Kim, 2010), together with analyzing the strength and limitation between two systems.
The analysis is done by various thesis reviews and author’s decade working experience in retailer business. The result suggests that Mobilized POS system successfully coordinated the concepts of traditional POS system, SSTs and Mobile commerce; which provides service that more suitable to consumers in all aspects.
Mobilized POS system is expected to help retailer in TW to increase the sales and company growth vision in the near future. In the case of transitioning from theories concept into practical process, Mobilized POS system will be the future landmark for retailer business.
Keyword: Retailing, POS system, SSTs, Customer satisfaction

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