住宅整建具有規模小、技術密集、受限於建物現況與問題繁雜等特性，常導致非專業的住戶難以釐清整建需求與問題。此外，規劃階段的整建決策對整建的成效具有舉足輕重的影響。住戶在缺乏專業資訊與無法釐清需求的情況下必需做出重要的整建決策，因而容易出現錯誤決策影響成本效率及整建成果。本研究提出了一個以案例式推理(Case-Based Reasoning, CBR)為基礎所發展的住宅整建決策輔助系統的理論架構。目的是輔助住戶離清整建的需求，降低住戶與設計師的知識不對等狀態造成的影響，使其可以在規劃階段做出適當的決策。本研究最後以一個真實的個案操作，利用此系統當作設計師與住戶間溝通與決策的輔助工具，說明了系統的實際操作過程與結果。

Effective communication is a key for ensuring quality of housing refurbishment. This paper provides a framework of decision support system for housing refurbishment that helps designers better communicate with tenants who generally lack expert knowledge and can not express their needs clearly. The framework is constructed using Case-Based Reasoning (CBR) for retrieving past similar cases to meet the challenges and demands of the present refurbishment project at hand. With the help of the system, users can retrieve past cases that match the users’ requirements and revise them to meet current requirements. It can also be used as design criteria for evaluating the final product to ensure its conformance with the initial planning. A test case is used to demonstrate the system’s suitability. The effectiveness of this system is supported by a post-experiment evaluation and interview with the tenant concerning his satisfaction on the refurbishment.

1. Aamodt, A. and Plaza, E. (1994). Case-Based Reasoning: Foundational issues, methodological variations and system approaches. The European journal on Artificial Intelligence, AICOM, 7(1), 39-59.
2. Alexander, C., Ishikawa, S., and Silverstein, M. (1977). A Pattern Language. New York: Oxford University Press.
3. Bogenstätter, U. (2000). Prediction and optimization of life-cycle costs in early design. Building Research and Information, 28(5-6), 376-386.
4. Chua, D. K. H., Li, D. Z., and Chan, W. T. (2001). Case-Based Reasoning Approach in Bid Decision Making. Journal of Construction Engineering and Management, 127(1), 35-45.
5. Deng, P. S. (1994). Using case-based reasoning for decision support. IEEE, 4, 552–561.
6. Fricke, G.. (1999). Successful approaches in dealing with differently precise design problems. Design Studies, 20(5), 417-430.
7. Hauser, J. R. (1993). How Puritan-Bennett used the house of quality. Sloan Mgmt. Rev., Spring, 61–70.
8. Hauser, J. R. and Clausing, D. (1988). The house of quality. Harvard Business Rev., May-June, 63–73.
9. Halime, D. (1998). Integration of reasoning systems in architectural modeling activities. Automation in Construction, 7(2-3), 229-236.
10. Jessop, A. (2003). Pattern language: A framework for learning. European Journal of Operational Research, 153, 487-465.
11. Kamara, J. M., Anumba, C. J., Members, A., and Evbuomwan, N. F. O. (1999). Client Requirements Processing in Construction: A New Approach Using QFD. Journal of Architecture Engineering, March.
12. Kolodner, J. L. (1993). Case-based Reasoning. Morgan Kaufmann Publishers,Inc.
13. Li, H. (1996). Case-based reasoning for intelligent support of construction negotiation. Information and Mgmt., 30, 231–238.
14. Maher, M. L. and Zhang, D. (1992). CADSYN: Using Case and Decomposition Knowledge for Design Synthesis, Japan-US Workshop on Artificial Intelligence Applications in Civil and Structural Engineering, University of Tokyo.
15. Ömer, O., Michael, C., Michaela, S., and Bigea, T. (1997). An electronic design assistance tool for case-based representation of designs. Automation in Construction, 6(4), 265-274.
16. Perera, S. and Watson, I. (1998). Collaborative case-based estimating and design. Advances in Engineering Software, 29(10), 801-808.
17. Prasad, B. (1996). Concurrent engineering fundamentals, volume 1: Integrated products and process organization. Prentice-Hall, Englewood Cliffs, N.J.
18. Ranky, P. G. (1994). Concurrent/simultaneous engineering (methods, tools & case studies). CIMware Limited, West Yorkshire, England.
19. Riesbeck, C. K. and Schnak, R. S., (1989). Inside Case-Based Reasoning. Northvale, NJ.
20. Roddis, W. M. K. and Bocox, J. (1997). Case-based approach for steel bridge fabrication errors. J. Comp. in Civ. Engrg., ASCE, 11(2), 84–91.
21. Rosenman, M. A., Gero, J. S. and Oxman, R. (1991). What's in a case: the use of case bases, knowledge bases and databases in design. CAAD Futures '91, ETH, Zurich, 18, 263-277.
22. Salingaros, N. A. (2000). The Structure of Pattern Languages. Architectural Research Quarterly, 4, 149-161.
23. Schmitt, G. (1993). Case-based design and creativity. Automation in Constr., 2, 11–19.
24. Shin, S. G. (1991). Case-based Representation and Adaptation in design. CAAD Futures '91, ETH, Zurich, 19, 301-312.
25. Sycara, K. and Miyashita, K. (1994). Learning from failure in case-based schedule repair. IEEE, 3, 122–131.
26. Tran, T. L. and Sherif, J. S. (1995). ‘‘Quality function deployment (QFD): An effective technique for requirements acquisition and reuse.’’ Proc., IEEE Int. Software Engrg. Standards Symp., Los Alomitos, Calif., 191–200.
27. Watson, I. (1999). Case-based reasoning is a methodology not a technology. Knowledge-Based System, 12, 303-308.
28. Watson, I. and Perera, S. (1998). A hierarchical case representation using context guided retrieval. Knowledge-Based Systems, 11(5-6), 285-292.
29. van Leeuwen, J. P., de Vries, B., and van den Oetelaar, E. L. W. (2000). A Decision Support System for Building Refurbishment Design. Construction Information Technology 2000. Reykjavik, IS: Icelandic Building Research Institute, 971-982.
30. van Welie, M. and van der Veer, G. C. (2003). Pattern Languages in Interaction Design: Structure and Organization. Interact.