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研究生: Cintia Veronica Candi
Cintia Veronica Candi
論文名稱: 以推敲可能性模型探討直播購物信任之影響因素
Factors Affecting Trust in Live Streaming Shopping: Based on Elaboration Likelihood Model
指導教授: 張恩欣
An-Hsin Chang
口試委員: 莊育娟
Yu-Chuang Chuang
李嘉林
Chia-lin Lee
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2023
畢業學年度: 112
語文別: 英文
論文頁數: 78
外文關鍵詞: Live streaming, Elaboration Likelihood Model, Streamer, Product Presentation, Argument Quality, Attractiveness, Social Validation, Trust
相關次數: 點閱:110下載:31
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  • In recent years, social media has changed the way of marketing, providing marketers with the means to attract, convert, and transform consumers affordably. The study addresses gaps in existing research by integrating the Elaboration Likelihood Model (ELM) to understand decision–making processes in live streaming. By examining both central and peripheral routes, the study investigates how product presentation, argument quality, streamers' attractiveness, and social validation collectively influence purchase intentions.
    The findings challenge assumptions, revealing that although there is no significant association between product presentation and purchase intention, but on the other hand, argument quality, attractiveness, and social validation play crucial roles. Furthermore, the importance of trust in the streamer is emphasized in shaping trust toward the product. Nevertheless, it's crucial to underscore that the study distinguishes between trust in the product and trust in the streamer, elucidating the influences on purchase intentions. These insights offer valuable implications for marketers navigating the complexities of live streaming, emphasizing the multifaceted factors influencing consumer decisions in this dynamic landscape.

    Table of Contents Abstract...........................................................................................................................................III Acknowledgement..........................................................................................................................IV Table of Contents............................................................................................................................ V List of Tables................................................................................................................................ VII List of Figures..............................................................................................................................VIII CHAPTER I: INTRODUCTION....................................................................................................1 1.1 Background of the Study......................................................................................................................................1 1.2 Purpose of the Study...............................................................................................................................................2 1.3 Research Question...................................................................................................................................................4 1.4 Thesis Outline ...........................................................................................................................................................4 CHAPTER II: LITERATURE REVIEW .......................................................................................6 2.1 Social Platform.........................................................................................................................................................6 2.1.1 Social Media Marketing..................................................................................................................................8 2.1.2 Social Media Influencers................................................................................................................................9 2.2 Live Streaming.......................................................................................................................................................10 2.2.1 Live Streamers.................................................................................................................................................11 2.2.2. Live Streaming Shopping ............................................................................................................................13 2.3 Elaboration Likelihood Model (ELM).........................................................................................................14 2.4 Product Presentation............................................................................................................................................16 2.5 Argument Quality.................................................................................................................................................17 2.6 Attractiveness.........................................................................................................................................................18 2.7 Social Validation...................................................................................................................................................18 2.8 Trust ...........................................................................................................................................................................19 2.8.1 Trust in Product...............................................................................................................................................20 2.8.2 Trust in Streamer.............................................................................................................................................21 2.9 Purchase Intention................................................................................................................................................22 2.10 Development of Hypothesis.............................................................................................................................23 2.10.1 The relationship between product presentation and trust in product.........................................23 2.10.2 The relationship between argument quality and trust in product................................................23 2.10.3 The relationship between attractiveness and trust in streamer.....................................................24 2.10.4 The relationship between social validation and trust in streamer...............................................25 2.10.5 The relationship between trust in streamer to trust in product.....................................................25 2.10.6 The relationship between trust in product and purchase intention.............................................26 2.10.7 The relationship between trust in streamer and purchase intention...........................................26 CHAPTER III : RESEARCH METHODOLOGY ......................................................................28 3.1 Operational Definitions......................................................................................................................................28 3.2 Measurements........................................................................................................................................................30 3.3 Pre–Test....................................................................................................................................................................34 3.4 Questionnaire Sections.......................................................................................................................................35 CHAPTER IV: DATA ANALYSIS AND RESULTS ................................................................36 VI 4.1 Survey Data Analysis..........................................................................................................................................36 4.2 Data Collection......................................................................................................................................................36 4.3 Descriptive Statistics for Demographic Characteristics.......................................................................37 4.4 Validity and Reliability Test Analysis.........................................................................................................38 4.5 Tests of Hypotheses.............................................................................................................................................39 4.5.1 The relationship between Product Presentation and Argument Quality to Trust in Product (H1 and H2).........................................................................................................................................................................39 4.5.2 The relationship between Attractiveness and Social Validation to Trust in Streamer (H3 and H4) 40 4.5.3 The relationship between Trust in Streamer to Trust in Product (H5)......................................41 4.5.4 The relationship between Trust in Streamer and Trust in Product to Purchase Intention (H6 and H7).........................................................................................................................................................................41 4.6 Additional Analysis.............................................................................................................................................42 4.7 Discussion................................................................................................................................................................44 CHAPTER V: CONCLUSION .....................................................................................................46 5.1 Summary of Findings..........................................................................................................................................46 5.2 Theoretical Implications....................................................................................................................................46 5.3 Managerial Implications....................................................................................................................................48 5.4 Limitations and Future Research ...................................................................................................................49 REFERENCES...............................................................................................................................51 APPENDIX ....................................................................................................................................66 Appendix A. Quesionnaire................................................................................................................................................66

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