隨著科技的發展以及使用者對於資訊科技(Information Technology, IT)服務的要求越來越高，維持資訊系統之穩定運作，已逐漸被各企業重視，且資訊系統漸漸被要求必須提供7＊24小時之服務，即便是計畫性停機，對於資訊人員及使用者而言都會帶來負面衝擊，所以建置持續運作之系統即為企業對服務不中斷之因應之道。
本論文主要目的是以個案公司在建置服務不中斷之金融資訊系統時，面對過去專案失敗的陰影，個案主角Joe透過哪些方法及手段去凝聚共識，進而使如此大型之專案順利上線。
本論文採用哈佛式個案撰寫法，包含個案本文及教師參考手冊兩部份，教師手冊針對個案中的討論內容，包括專案管理、業務持續運作管理、組識惰性、溝通理論等議題，分別就文獻學說及個案分析做整理，以期達到應用理論內涵，並體驗實務情境之目的。

As the IT technique develops rapidly and the users require much higher IT services, the enterprises pay more attention to the stable operation of the information system. Moreover, the service hours of the information system are demanded to 7x24 hours. The impact is negative to technicians and users, even to halt the system as planned. Responding to the requirement of non-stop services, the enterprises intend to establish a system of continual operation.
The main purpose of this thesis is how a case company built a service nonstop system in the face of the shadow of the past project failure. The case also describes how the case protagonist Joe performed methods and means to reach a consensus and thus made a large project on the smooth.
This study was consisted of two parts: case text and teacher’s reference guide. Teacher's reference guide includes literature theory and case analysis. The study expects to achieve the purpose of applying the theory to practical enterprise situation.

參、 參考文獻
中文參考文獻
1. 林鴻鈞(2008)，「企業營運持續之資訊備援系統探討-以金融業為例」，碩士論文，國立臺北大學企業管理學系，2008年6月
2. 蔡登輝(2007)，「銀行資訊中心災害備援關鍵成功因素之研究」，碩士論文，世新大學管理學院資訊管理學系，2007年6月
3. 洪文堅(2011)，「CMMI量化管理軟體流程改善之個案研究」，碩士論文，國立台灣科技大學資訊管理系，2011年6月
4. 林欣陵(2011)，「資訊系統委外專案之互動關係-台灣世曦與國科會」，碩士論文，國立台灣科技大學資訊管理系，2011年6月
英文參考文獻
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