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Author: 陳是旭
Shyh-Shiuh Chen
Thesis Title: 探索資訊科技賦能供應鏈靈巧網絡能力與機制
Exploring mechanisms associated with IT-enabled ambidextrous supply chain network capabilities
Advisor: 歐陽超
Chao Ou-Yang
周子銓
Tzu-Chuan Chou
Committee: 周雍強
Yon-Chun Chou
李國光
Gwo-Guang Lee
歐陽超
Chao Ou-Yang
黃如玉
Ju-Yu Huang
周子銓
Tzu-Chuan Chou
Degree: 博士
Doctor
Department: 管理學院 - 管理研究所
Graduate Institute of Management
Thesis Publication Year: 2017
Graduation Academic Year: 105
Language: 中文
Pages: 94
Keywords (in Chinese): 機制供應鏈網絡能力網絡資源網絡共同管理IT賦能個案研究
Keywords (in other languages): Mechanism, Supply Chain Network Capabilities, Network Resources, Network Co-Management, IT-enabled, Case research
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  • 唯有供應鏈網絡成員間彼此緊密合作,才能具備競爭優勢。故在動態競爭市場產業環境下,提升供應鏈網絡能力已被視為獲得企業競爭力最重要的策略之一。因為透過IT(資訊科技,Information Technology)整合可以提高供應鏈網絡的彈性與敏捷性,以獲得更好的營運績效,故IT已被視為改善供應鏈績效的主要工具。就組織而言,運用IT創造競爭力是相當重要的議題,但尚缺乏瞭解如何能同時達成維持現行和創造未來企業供應鏈競爭優勢的相關研究。據此,本研究主要探索IT賦能供應鏈靈巧的網絡能力(Ambidextrous Network Capabilities)的概念,以瞭解IT如何有效地協助網絡現有資源做有效的連結,同時以成員間共同管理方式,面對未來變化也能將網絡資源重新組合和創新,才能確保持續的競爭優勢。同時,就組織研究而言,當利用IT改善供應鏈網絡時,其相關管理機制也同等重要,有遵循的機制設計,才能讓IT整合供應鏈網絡時,能連結發揮得更密切,並且無法被外界所模仿。

    本研究以個案研究法深入探索長春化工在供應鏈中具有重要地位的三個不同個案,透過資料蒐集和分析過程,分析不同功能的個案的運作過程和結果。本研究主要以訪談為主,書籍、文件和深入觀察為輔的方式進行;最終歸納出一個運作模型,透過這模型可以了解IT 賦能達成靈巧網絡能力的運作過程和在網絡資源和共同管理的相關機制。透過本研究可以對IT賦能供應鏈靈巧網絡能力,得到更完整的視野。


    The supply chain (SC) network can possess competitive advantage only if the members of SC network interact and cooperate closely. In a dynamic and competitive market place, elevating supply chain network capabilities has been treated as a most commonly used strategy in obtaining competitiveness. Because information technology (IT) integration may present the entire supply chain tremendous amount of flexibility, agility as well as enhanced performance, IT is therefore regarded as an effective tool to improve supply chain efficiency. So, in terms of organization, the important issue is how to use IT to enable the SC network to create competitiveness. But so far, no research has presented a comprehensive solution model that works to maintain competitive capability for corporate supply chain - a sustainable competitive capability for the present and for the future as well. Accordingly, the theme of this paper is to develop an IT-enabled ambidextrous network capability for the supply chain to the extent that it shall not only be able to provide effective connection of the current network resources, but also to furnish capability to realign and innovate the network resources through network co-management to cope with changes in future. This paper addresses also the mechanism needed in the process of improvement of IT. The paper clearly theorizes that supply chain performance will be substantially enhanced, which can not be easily copied, when improvement through IT goes coherently with mechanism.

    This research employs case study approach to analyze in depth the operating process and results by using Chang Chun Petrochemical three different and important cases in SC. This research is based primarily on interviews of the case company, supplemented by archived documents, published books and in-depth observation. Based on evidence gathered from the case studies, this paper inductively develops a model that includes the operating processes with IT-enabled activities to achieve ambidextrous SC network capability, and the relevant mechanism in network resources and co-management activities. Researchers and practitioners may, from this paper, obtain a more complete view on the development of IT-enabled SC ambidextrous network capability.

    中文摘要 I Abstract II 誌謝 III 目錄 V 圖目錄 IX 表目錄 X 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究推論過程 5 第四節 論文架構 6 第二章 文獻探討 7 第一節 供應鏈管理和IT所扮演的角色 7 一、供應鏈管理策略 7 二、IT扮演的角色和賦能的能力 9 第二節 網絡能力 10 一、網絡能力的定義 10 二、靈巧網絡能力的重要性 10 三、IT 賦能靈巧網絡能力 11 第三節 活化網絡資源能力 12 一、網絡資源 12 二、存取式資源和嵌入式資源 12 三、活化網絡資源能力 13 第四節 適應外界變化的網絡共同管理能力 14 一、 適應性網絡共同管理能力 14 二、 提升網絡共同管理能力的方法 14 第五節 IT相關研究的缺口 17 第三章 研究方法 18 第一節 研究策略 19 第二節 研究對象 20 一、長春化工-台灣化工界的領導者之一 20 二、以長春化工作為本供應鏈研究的主因 21 三、三個個案特質 21 第三節 資料蒐集與分析方法 23 一、資料取得方式與事前準備 23 二、資料蒐集 24 三、分析研究 24 第四節 研究理論架構 26 第四章 研究個案 27 第一節 成品運輸系統 27 一、成品運輸系統改善前面對的問題和改善前流程 28 二、成品運輸系統改善後新流程-進出廠新流程 29 第二節 外銷保險文件產生系統 30 一、外銷保險文件產生系統改善前面對的問題和改善前舊流程 30 二、外銷保險文件產生系統改善後新流程 31 第三節 外銷報關系統 33 一、外銷報關系統改善前面對的問題和改善前舊流程 33 二、外銷報關系統改善後新流程 34 第四節 三個研究個案以IT改善的前後比較 35 第五節 其他相關改善系統介紹 36 一、毒化物運輸系統和港區儲槽運輸物流 36 二、煤炭物流管理系統和ERP與IP-PBX整合系統 37 三、外銷運輸系統和外銷海運系統 38 第五章 個案分析與研究發現 39 第一節 活化網絡資源能力 39 一、IT賦能存取式資源: 39 二、IT賦能嵌入式資源 42 第二節 適應外界變化的網絡共同管理能力 44 一、IT賦能知識產生 44 二、IT賦能橋接組織 46 三、IT賦能社群學習 48 第三節 IT賦能靈巧網絡能力彙總說明 50 一、網絡能力架構下,從三個個案系統角度看改善內容與價值 50 二、個案改善內容和系統目標、管理機制的關係 51 第六章 結果探討 53 第一節 活化網絡資源能力 55 一、資訊共同治理 55 二、資訊互用性 56 第二節 適應性的網絡共同管理能力 58 一、群組承諾策略 58 二、虛實靈巧 58 三、管控創生 59 第三節 靈巧的供應鏈網絡能力 61 靈巧網絡能力的運作關係 61 兩種能力共同存在的必要性 61 第四節 從研究長春化工個案觀察其後續改善的延伸 62 一、針對產生的模型,研究了解長春化工是否得以從一廠應用到其他廠 62 二、研究長春化工在產生的模型中如何繼續改善 63 第七章 結論 65 第一節 研究問題的解答 65 第二節 理論模型的功能 66 第三節 學術理論上的貢獻 67 第四節 未來研究的建議 67 參考文獻 68 中文部分 68 英文部分 68

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