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研究生: 楊嘉栩
Chiahsu Yang
論文名稱: 制定公私部門夥伴關係網絡,以順利推動數位政策
Enacting Public-private Partnership Network to Facilitate the Governmental Digital Policies
指導教授: 周子銓
Tzu-Chuan Chou
口試委員: 羅乃維
Nai-Wei Lo
黃世禎
Sun-Jen Huang
許麗玲
Li-Ling Hsu
詹丕宗
Pi-Tzong Jan
學位類別: 博士
Doctor
系所名稱: 管理學院 - 管理研究所
Graduate Institute of Management
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 90
中文關鍵詞: 網絡合作夥伴關係網絡制定意義建構
外文關鍵詞: network, partnership network, enactment, sense-making
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  • 有鑑於數位政策的推動與影響涵蓋整個生態系的運作,多對多的利益關係人互動模式,以及變化快速的主客觀環境,因此公部門執行單位若能深入了解並分析生態系內利益關係人間之網絡(network)關係,並爭取更多利益關係人的合作意願,建立所謂的合作夥伴網絡(partnership network),進而獲得利益關係人的認同與信任,同時解構公私協同合作與價值共創所面對的議題,就能更順利的落實各項工作之推動。
    文獻指出,利益關係人間相互溝通與互動不足,實是公私協同合作結果失敗或不如預期的主要因素。反觀目前所知文獻大多探討公私協同合作單一個案的議題,如何以概念性架構與分類解決該個案議題,但是缺少公私協同合作對整個產業生態系的影響與分析,並以系統係的觀點與架構,分析落實合作夥伴網絡這一方面的研究,以致見樹不見林的論述,無法解決或降低公私協同合作的推動,對於整個生態系發展與影響的系統性議題與風險。
    本論文提出以意義建構為溝通基礎的重複過程,包含認知與行動的制定模式,在眾多甚至意見相左的利益關係人議題中,透過爭取利益關係人互信承諾、或是進行利益交換、並協調一個協同管理的機制,就可以在複雜與多變的環境下,有效解決利益關係人間之衝突,達到公私部門價值共創的目的。本論文的貢獻在提出一個可靠穩健的流程模式,以系統性的方法提供政府部門推動數位政策的參考,並可作為後續相關研究的基礎。


    Government policy impacts the development of the entire industry ecosystem, it is necessary for government leaders, especially in the fast changing subjective and objective cognition environment, to understand the interoperability among stakeholders, and to earn the recognition and trust in the partnership network, in order to address collaboration issues between public and private sectors, and to achieve the goal of value co-creation.

    Previous studies pointed out that the major reasons of the failure of the promotion the public private partnership are the lack of communication and interactions. But most of previous studies are either based upon single case to build a conceptual model, or possible solution classifications, there is no overall impact analysis and systematic arguments from the entire ecosystem point of view, to address possible concerns and risks in implement public private partnership network.

    This dissertation argues that sense-making propositions should be constructed with iterated enactment process to achieve value co-creation for stakeholders in the partnership network. Whereas the enactment comprises both cognition and actions, and the enactment process is able to enable the sense-making propositions to earn stakeholder’s commitments, followed by reasonable resources alignments, and management by collaborated governance in the ecosystem development of partnership network.

    The contribution of this dissertation is to provide a robust and systemic process to guide how the government can construct the partnership network to promote digital policy successfully, and this enactment process should be further verified, either in qualitative or quantitative approach, in practice settings with the other scenarios.

    第一章 緒論 1 1.1 研究背景與動機 1 1.2 研究目的 2 1.3 研究問題與理論基礎 3 1.4 研究個案選擇與論文架構 5 第二章 文獻探討 7 2.1 研究議題範疇 7 2.2 公私協同合作 7 2.3 關係網絡與價值共創 9 2.4 互信承諾 10 2.5 利益整合 12 2.6 協同治理 14 2.7 機制與流程的制定 16 2.8 共生關係 18 第三章 研究架構與研究方法 22 3.1 研究架構 22 3.2 研究策略 23 3.2.1 量化與質化研究的比較 23 3.2.2 質化研究 25 3.2.3 個案研究 26 3.2.4 研究策略選擇 28 3.3 個案設計與分析對象 29 3.4 資料收集與分析方法 29 3.4.1資料收集方式 29 3.4.2資料分析方法 32 第四章 個案介紹 35 4.1個案背景說明 35 4.2 電子病歷交換計畫 38 4.2.1 第一階段 (2000年至2006年) 38 4.2.2 第二階段 (2007年至2010年) 41 4.2.3 第三階段 (2011年至2014年) 43 4.2.4 階段性推動成果與後續發展 45 4.2.5 個案分析 45 4.3 4G寬頻應用行動計畫 50 4.3.1 第一階段 (2013年至2014年) 52 4.3.2 第二階段 (2015年至2016年) 53 4.3.3 第三階段 (2017年至2018年) 54 4.3.4 階段性推動成果與後續發展 55 4.3.5 個案分析 55 4.4 數位匯流發展方案 60 4.4.1 第一階段 (2010年至2011年) 61 4.4.2 第二階段 (2012年至2015年) 62 4.4.3 第三階段 (2016年至2018年) 64 4.4.4 階段性推動成果與後續發展 65 4.4.5 個案分析 66 第五章 個案分析與研究發現 72 5.1 制定協同合作關係網絡 72 5.2 政府扮演之角色 75 5.3 研究限制與後續研究方向建議 77 第六章 結論 78 6.1研究問題之回應 78 6.2學術理論的貢獻 80 6.3實務價值 81 參考文獻 83

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