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研究生: 蔡逸君
Yi-Chun Tsai
論文名稱: 以常規重塑資訊專案的認同感-以社交工程演練為例
To Construct Identity of the Informational Project by Designing Routine –A Case Study of Social Engineering
指導教授: 周子銓
Tzu-Chuan Chou
口試委員: 李國光
Gwo-Guang Lee
黃如玉
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 82
中文關鍵詞: 資訊安全郵件社交工程常規認同感
外文關鍵詞: Information Security, Social Engineer, Routine, Identity
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  • 電腦運用的普及與網際網路的蓬勃發展,改變了人類生活模式。然而隨著資訊便利而來的則是令人擔憂的資訊安全問題,資訊對組織而言就是一種資產,和其它重要的營運資產一樣有價值,因此,如何衡量組織的資訊安全並且確保資訊的能正確的被使用,是一個重要的研究議題。
      尤其是社交工程,是資訊安全把關的重要關鍵,在相關研究中指出其社交工程是利用操縱人性來驅使人去達到執行動作或是取得敏感資訊的手法(wiki),然而如何透過社交工程演練來提升組織成員們對資訊安全的警覺性和對資訊專案的認同感,是之前相關研究中尚未被提到的。透過台灣政府機關的個案,本研究認為要有效提升成員對於資訊專案的認同感,應該要將常規的形式面和執行面的雙重性觀點,嵌入社交工程演練的設計和訓練課程中。
      根據所蒐集的相關資料,本研究提出三個活動的模型來探討社交工程演練如何透過常規以及三個活動:紀律、意義建構及認同來形塑組織成員對於資訊專案的認同感。研究結果所帶來的研究貢獻能幫助促進政府發展、專案認同感以及資訊安全方面的管理問題,也為此議題帶來一個新的未來研究方向。


    The popularity of computer usage and the Internet changes the modern human life. Meanwhile, the information security issue has also become a problem to worry about in pursuing the digital age. Apparently, information is an invaluable asset to all organizations. Therefore, how to measure the organizations’ information security and to ensure the information usage is now a critical research issue.
    In particular, the research of social engineering which refers to the art of manipulating people into performing actions or divulging confidential information (Wiki) is now a critical importance. However, how to enhance the members’ information awareness and information security project identity through social engineering penetration test has been ignored by the previous studies. By using a case study of Taiwanese governmental agency, this dissertation argues that, to enhance the information security project identity, the practices and the design of social engineering penetration test should be embedded in organizational routines, and both ostensive and performative forms of routines should be taken into account. Based on the collected data, this dissertation proposes a three-steps model to explore how social engineering penetration test embedded organizational routines changes organizational members’ security identity in terms of disciplines, sense-making and norm. The findings contribute to the literature on government development, project identity, and the social perspective of information security management. The implications and future research directions are also discussed.

    目錄 第一章 緒論 1.1. 研究背景與動機 1.2 研究問題與目的 1.3 研究範圍與流程 1.4 論文架構 第二章 文獻探討 2.1 組織常規(Routine) 2.1.1 常規定義 2.1.2 雙重性的常規觀點 2.2 認同感(Identity) 2.2.1 認同感的定義 2.2.2 社會認同 2.2.3 組織認同與工作認同 2.3 資訊安全與郵件社交工程演練 2.3.1 何謂資訊安全? 2.3.2 郵件社交工程 2.3.3 郵件社交工程演練 第三章 研究架構與方法 3.1 研究架構 3.2 研究方法 3.3 研究對象選擇與訪談 3.4 資料蒐集與分析方法 第四章 個案背景 4.1 個案背景介紹 4.1.1 政府機關資訊安全背景 4.1.2 郵件社交工程演練之成立 4.1.3 政府機關郵件社交工程演練情形 4.2 研究機關背景介紹 4.2.1 B機關 4.2.2 C機關 4.2.3 D機關 第五章 個案描述與分析 5.1 郵件社交工程演練設計(Design) 5.1.1 B機關 5.1.2 C機關 5.1.3 D機關 5.2 郵件社交工程演練常規設計(Rountine Design) 5.3 改變行為模式的三個活動 5.3.1 透過訓練與演練形塑紀律(Discipline) 5.3.1.1 B機關 5.3.1.2 C機關 5.3.1.3 D機關 5.3.2 藉由制度壓力來達成意義建構(Sense-Making) 5.3.2.1 B機關 5.3.2.2 C機關 5.3.2.3 D機關 5.3.3 發展郵件社交工程演練規範(Norms) 5.3.3.1 B機關 5.3.3.2 C機關 5.3.3.3 D機關 5.4 形塑郵件社交工程演練與資訊專案的認同感(Identity) 5.4.1 B機關 5.4.2 C機關 5.4.3 D機關 第六章 研究結論 6.1 研究結論與貢獻 6.2 研究限制及未來研究方向 參考文獻 附錄-受訪者資料與訪談問題大綱

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