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研究生: 羅蕙芳
Hui-fang Lo
論文名稱: 個人職場友誼、組織承諾與成員個人知識分享行為之研究
A Study on the relationship among individual workplace friendship, Organizational commitment and individual knowledge sharing behaviors
指導教授: 廖文志
Wen-chih Liao
口試委員: 葉穎蓉
Ying-jung Yeh
陳崇文
Chung-wen Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 84
中文關鍵詞: 職場友誼組織承諾知識分享行為
外文關鍵詞: workplace friendship, organizational commitment, knowledge sharing behaviors
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隨著知識經濟時代的來臨,知識的創造與應用的效率,成為企業決勝的關鍵。要使組織更有效率的應用知識、創造知識,唯有靠員工分享其所知,因此,知識分享已然成為許多組織所關心的重點。但有價值的知識多為隱性知識,且存在於員工腦海中,員工必須樂意將其所知分享出來才會對組織有用,所以,過去許多研究都在探討如何使員工能樂意的分享他所擁有的知識。根據過去學者研究,職場友誼能增進與上司或同事間良好互動與增加彼此信任,為成員間的知識分享行為提供一個溫床,因此本研究欲以個人層次的觀點探討員工個人的職場友誼程度是否會直接或透過組織承諾間接影響其個人知識分享行為。
本研究以兩岸服務於科技產業之員工為研究對象,以探討個人職場友誼、組織承諾及員工個人知識分享行為三者之間的影響實證,並檢驗組織承諾在個人職場友誼與個人知識分享行為之間的中介效果。本研究採用問卷調查法,共發出問卷206份,回收200份有效問卷,問卷資料經過統計分析後得出以下結論:
1. 員工的個人職場友誼的提升有助於提升員工的個人組織承諾。
2. 員工價值承諾的提升有助於提升員工整體個人知識分享行為。
3. 員工個人與同事間友誼的提升有助於提升員工整體個人知識分享行為。
4. 人口控制變項中僅性別、年齡、教育程度對個人知識分享行為有影響。


With the advent of Knowledge-based economy, knowledge creation and application efficiency has become more and more critical to enterprises. In order to create and make use of knowledge more efficiently, enterprises count on employees to share their knowledge. Knowledge sharing has become the main concern in many organizations. Valuable knowledge is often tacit knowledge, and exists only in the employees’ mind. Employees must be willing to share, so that the knowledge can be useful to the organization. Therefore, more and more studies are trying to explore what makes the employees willing to share their knowledge.
In our empirical study, Workplace friendships can promote good interaction between individual and his/her supervisor and colleagues. It can also increase trust and understanding, and with which, knowledge sharing behavior among members is more likely to occur. The purpose of our study is to investigate from the point of view of individual level whether the degree of individual workplace friendship will affect individual knowledge sharing behavior. And further, whether Organizational Commitment has a mediating effect between individual workplace friendship and knowledge sharing behaviors.
Samples of this study are employees in the technology industry from both Taiwan and Mainland China. Questionnaire survey was adopted, and a total of 200 valid questionnaires were obtained. After statistical analysis we have the following conclusions: (1) Degree of the individual workplace friendship has a significant direct effect on individual organizational commitment. (2) Degree of individual Organizational Commitment has a significant direct effect on individual knowledge sharing behavior. (3) Individual organizational commitments is a mediator between individual workplace friendship and individual knowledge sharing behavior. (4) Gender, age, level of education affect individual knowledge sharing behavior.

目錄 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究問題及目的 4 第三節 研究流程 5 第二章 文獻探討 6 第一節 個人職場友誼 6 第二節 個人之組織承諾 11 第三節 個人之知識分享行為 15 第四節 各變數間的關係 21 第五節 影響個人知識分享行為的個人背景變項 24 第三章 研究方法 26 第一節 研究假設 26 第二節 研究變數衡量與定義及問卷設計 29 第三節 統計分析方法 34 第四章 研究結果 37 第一節 有效回收樣本分析 37 第二節 敘述性統計分析 39 第三節 問卷信度分析 43 第四節 員工個人屬性對依變項個人知識分享行為之差異性分析 48 第五節 研究變數相關分析 54 第六節 研究變數迴歸分析 57 第七節 個人組織承諾之中介效果分析 62 第八節 研究假設實證結果 65 第五章 結論與建議 67 第一節 結論 67 第二節 建議 70 第三節 研究限制 71 第四節 未來研究方向 72 參考文獻 74 附錄 80

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