隨著知識經濟的來臨，企業追求的是利用創新知識來幫助企業取得競爭優勢，企業希望藉由與其它企業良好的互動來交流分享知識，進而激發與創造出新知識，改善現有的服務、產品或流程，提供顧客、員工、合作夥伴新的價值，因此在供應鏈管理中做好知識管理是企業所注重的課題，而在探討知識管理相關理論中，『社會資本』漸漸被許多學者所提出來，社會資本是由個人或群體中互動關係所形成的有形及無形資源的總和，其強調互動的網絡關係，因此本研究以『社會資本理論』的角度來探討供應鏈中企業間的互動關係對知識創造有何影響，並且進而探討企業之知識創造是否影響其服務創新績效。
本研究之研究對象為天下雜誌 2015 年所評選出之台灣六百大製造業及六百大服務業的採購部門主管，以郵寄問卷方式進行調查。研究結果顯示:(1) 供應鏈之社會資本對知識創造有正面顯著之影響；(2) 企業知識創造對於服務創新績效有正面顯著之影響。因此企業可以透過與供應商良好的互動，相互交流與分享知識，激發創造出新知識，並提升服務創新績效。

With the advent of a knowledge-based economy, the creation of new knowledge will bring competitive advantage. In a supply chain, enterprises and other partners hope to create new knowledge through mutual cooperation and good interaction. Therefore, knowledge management is an important topic in the supply chain management. In the theories of knowledge management, social capital gradually been proposed by many scholars. Social capital is generated by the interaction of individuals or groups. It emphasizes on the relationship of interaction. Enterprise knowledge creation is mainly due to the interaction between enterprises and its other partners. Therefore, this study aims at understanding the influence of supply chain relationship and enterprise knowledge creation on service innovation performance from the perspective on the social capital theory.
This study is conducted with data collected from the top 600 Taiwanese manufacturers and top 600 service industries issued by CommonWealth Magazine of Taiwan in 2015. The research results reveal that: (1) Social Capital of the supply chain have a significant positive affects on knowledge creation. (2) Knowledge creation of enterprise on the service innovation performance has a significant positive impact. Therefore, through good interaction with suppliers, enterprises can exchange and share knowledge with suppliers, create new knowledge and improve service innovation performance.

中文部分
蔡啟通, & 高泉豐. (2004). 動機取向, 組織創新氣候與員工創新行為之關係: Amabile 動機綜效模型之驗證. 管理學報,(21), 571-592.
英文部分
Bierly, P. (1999). Development of a generic knowledge strategy typology. Journal of business strategies, 16(1), 1-26.
Bolton, J. (1997). Make technology part of superior service. BESTS REVIEW PROPERTY CASUALTY INSURANCE EDITION, 97, 86-86.
Bygstad, B., & Lanestedt, G. (2009). ICT based service innovation–A challenge for project management. International Journal of Project Management, 27(3), 234-242.
Carey, S., Lawson, B., & Krause, D. R. (2011). Social capital configuration, legal bonds and performance in buyer–supplier relationships. Journal of Operations Management, 29(4), 277-288.
Chang, S., & Lee, M. (2007). The effects of organizational culture and knowledge management mechanisms on organizational innovation: An empirical study in Taiwan. The Business Review, 7(1), 295-301.
Coleman, J. S. (1988). Social capital in the creation of human capital. American journal of sociology, S95-S120.
Conner, K. R., & Prahalad, C. K. (1996). A resource-based theory of the firm: Knowledge versus opportunism. Organization science, 7(5), 477-501.
Davenport, T. H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know: Harvard Business Press.
Dixon, N. M. (2000). Common knowledge: How companies thrive by sharing what they know: Harvard Business School Press.
Drucker, P. F., & Noel, J. L. (1986). Innovation and Entrepreneurship: practices and principles. The Journal of Continuing Higher Education, 34(1), 22-23.
Gallouj, F. (2002). Innovation in services and the attendant old and new myths. The Journal of Socio-Economics, 31(2), 137-154.
Granovetter, M. (1992). Problems of explanation in economic sociology. Networks and organizations: Structure, form, and action, 25, 56.
Granovetter, M. S. (1973). The strength of weak ties. American journal of sociology, 1360-1380.
Gulati, R., & Singh, H. (1998). The architecture of cooperation: Managing coordination costs and appropriation concerns in strategic alliances. Administrative science quarterly, 781-814.
Hendriks, P. (1999). Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and process management, 6(2), 91.
Hipp, C., & Grupp, H. (2005). Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies. Research policy, 34(4), 517-535.
Hitt, M. A., Hoskisson, R. E., & Kim, H. (1997). International diversification: Effects on innovation and firm performance in product-diversified firms. Academy of Management Journal, 40(4), 767-798.
Huber, G. P. (1996). Organizational learning: a guide for executives in technology–critical organizations. International Journal of Technology Management, 11(7-8), 821-832.
Hult, G. T. M., Ketchen, D. J., Cavusgil, S. T., & Calantone, R. J. (2006). Knowledge as a strategic resource in supply chains. Journal of Operations Management, 24(5), 458-475.
Inkpen, A. C., & Tsang, E. W. (2005). Social capital, networks, and knowledge transfer. Academy of management review, 30(1), 146-165.
Ireland, R. D., Hitt, M. A., Camp, S. M., & Sexton, D. L. (2001). Integrating entrepreneurship and strategic management actions to create firm wealth. The Academy of Management Executive, 15(1), 49-63.
Irma Becerra-Fernandez, R. S. (2001). Organizational knowledge management: A contingency perspective. Journal of Management Information Systems, 18(1), 23-55.
Jacobs, J. (1961). The death and life of great American cities: Vintage.
Kahn, K. B., Maltz, E. N., & Mentzer, J. T. (2006). Demand collaboration: effects on knowledge creation, relationships, and supply chain performance. Journal of Business Logistics, 27(2), 191-221.
Kalpic, B., & Bernus, P. (2006). Business process modeling through the knowledge management perspective. Journal of knowledge management, 10(3), 40-56.
Koka, B. R., & Prescott, J. E. (2002). Strategic alliances as social capital: A multidimensional view. Strategic management journal, 23(9), 795-816.
Krause, D. R., Handfield, R. B., & Tyler, B. B. (2007). The relationships between supplier development, commitment, social capital accumulation and performance improvement. Journal of Operations Management, 25(2), 528-545.
Lwendahl, B. R., Revang, Ø., & Fosstenlkken, S. M. (2001). Knowledge and value creation in professional service firms: A framework for analysis. Human relations, 54(7), 911-931.
Lam, A. (2000). Tacit knowledge, organizational learning and societal institutions: an integrated framework. Organization studies, 21(3), 487-513.
Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination. Journal of Management Information Systems, 20(1), 179-228.
Leonard-Barton, D. (1995). Wellsprings of knowledge: Building and sustaining the sources of innovation. University of Illinois at Urbana-Champaign's Academy for Entrepreneurial Leadership Historical Research Reference in Entrepreneurship.
Levin, D. Z., & Cross, R. (2004). The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management science, 50(11), 1477-1490.
Lin, C., Hsiang-Chin, H., Wu, J.-Y., & Lin, B. (2002). A knowledge management architecture in collaborative supply chain. The Journal of Computer Information Systems, 42(5), 83.
McLaughlin, S., Paton, R. A., & Macbeth, D. K. (2006). Managing change within IBM's complex supply chain. Management Decision, 44(8), 1002-1019.
Montes, F. J. L., Moreno, A. R., & Morales, V. G. (2005). Influence of support leadership and teamwork cohesion on organizational learning, innovation and performance: an empirical examination. Technovation, 25(10), 1159-1172.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of management review, 23(2), 242-266.
Nelson, K. M., & Cooprider, J. G. (1996). The contribution of shared knowledge to IS group performance. Mis Quarterly, 409-432.
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization science, 5(1), 14-37.
Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation: Oxford university press.
Nonaka, I., Toyama, R., & Konno, N. (2000). SECI, Ba and leadership: a unified model of dynamic knowledge creation. Long range planning, 33(1), 5-34.
Oh, H., Labianca, G., & Chung, M.-H. (2006). A multilevel model of group social capital. Academy of management review, 31(3), 569-582.
Parker, G. M. (2003). Cross-functional teams: Working with allies, enemies, and other strangers: John Wiley & Sons.
Paton, R. A., & McLaughlin, S. (2008). Services innovation:: Knowledge transfer and the supply chain. European Management Journal, 26(2), 77-83.
Polyani, M. (1966). The tacit dimension. Peter Smith, Gloucester, Mass.
Prahalad, C. K., & Hamel, G. (1990). The core competence of the corporation.
Quinn, J., Anderson, P., & Finkelstein, S. (1996). Managing professional intellect: making the most of the best. Harvard business review, 74(2), 71.
Ragatz, G. L., Handfield, R. B., & Scannell, T. V. (1997). Success factors for integrating suppliers into new product development. Journal of product innovation management, 14(3), 190-202.
Robbins, S. P., & Judge, T. A. (2006). Organization Behavior (12th): New Jersey: Pearson Prentice Hall, press.
Subramani, M. (2004). How do suppliers benefit from information technology use in supply chain relationships? Mis Quarterly, 45-73.
Sundbo, J. (1996). The balancing of empowerment. A strategic resource based model of organizing innovation activities in service and low-tech firms. Technovation, 16(8), 397-446.
Sveiby, K. E. (1997). The new organizational wealth: managing and measuring knowledge-based assets. Big Apple Tuttle-Mori Agency. Inc. Co., LTD.
Tidd, J. (2001). Innovation management in context: environment, organization and performance. International Journal of Management Reviews, 3(3), 169-183.
Tidd, J., Hull, F. M., Vermeulen, P., van der Aa, W., Vandermerwe, S., Miles, I., . . . Bower, D. J. (2003). Organizational responses to technological opportunities & market imperatives: World Scientific.
Tsai, W. (2001). Knowledge transfer in intraorganizational networks: Effects of network position and absorptive capacity on business unit innovation and performance. Academy of Management Journal, 44(5), 996-1004.
Tsai, W., & Ghoshal, S. (1998). Social capital and value creation: The role of intrafirm networks. Academy of Management Journal, 41(4), 464-476.
Uit Beijerse, R. P. (1999). Questions in knowledge management: defining and conceptualising a phenomenon. Journal of knowledge management, 3(2), 94-110.
Von Krogh, G. (1998). Care in knowledge creation. California management review, 40(3), 133-153.
Von Krogh, G., & Roos, J. (1996). Managing knowledge: perspectives on cooperation and competition: Sage.
Walczak, S. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.
Whipple, J. M., Wiedmer, R., & K Boyer, K. (2015). A Dyadic Investigation of Collaborative Competence, Social Capital, and Performance in Buyer–Supplier Relationships. Journal of Supply Chain Management, 51(2), 3-21.
Yen, H. R., Wang, W., Wei, C.-P., Hsu, S. H.-Y., & Chiu, H.-C. (2012). Service innovation readiness: Dimensions and performance outcome. Decision Support Systems, 53(4), 813-824.
Yli‐Renko, H., Autio, E., & Sapienza, H. J. (2001). Social capital, knowledge acquisition, and knowledge exploitation in young technology‐based firms. Strategic management journal, 22(6‐7), 587-613.