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研究生: Pornkanok Jirattikarn
Pornkanok Jirattikarn
論文名稱: A Case Study of TikTok Thailand: The Social Media Platform Marketing Strategies on Generation Z
A Case Study of TikTok Thailand: The Social Media Platform Marketing Strategies on Generation Z
指導教授: 謝劍平
Joseph C.P. Shieh
劉代洋
Day-Yang Liu
口試委員: 鄭仁偉
Jen-Wei Cheng
許馨方
Hsin-Fang Hsu
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2022
畢業學年度: 110
語文別: 英文
論文頁數: 58
外文關鍵詞: Social media platform, Short video platform, Generation Z
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With the increasing popularity of short video in recent years, TikTok is the most popular short video platform owned by ByteDance company from China. In Thailand, TikTok is also popular among social media users, especially Generation Z users. This research takes the marketing strategy of TikTok as the case study, and aims to explore TikTok Thailand’s marketing strategies by using the S-O-R Model. The S-O-R Model was applied in this study to explain how the environment influences an individual’s perception and their behavior. In this research, the company overview, characteristics of the application, and marketing strategy are presented by using qualitative research to collect data from both primary and secondary data.

ABSTRACT i ACKNOWLEDGEMENT ii TABLE OF CONTENTS iii LIST OF FIGURES vi LIST OF TABLES vi CHAPTER 1 INTRODUCTION 1.1Research Background and Motivation 1 1.2 Research Objectives 3 1.3 Research Process and Content 3 CHAPTER 2 LITERATURE REVIEW 2.1 Social Media Platform 5 2.1.1 Short Video Platform 6 2.2 Digital Marketing Strategy 6 2.2.1 User-generated Content 7 2.2.1 Hashtag Challenge 8 2.3 Generation Z 8 2.4 S-O-R Model 10 2.4.1 Environmental Stimuli (S) 11 2.4.2 Organism (O) 12 2.4.3 Response (R) 12 CHAPTER 3 RESEARCH METHODOLOGY 3.1 Research Design 14 3.2 Case Study 15 3.3 Data Collection Methods 16 3.3.1 Individual In-depth Interview 16 3.3.2 Secondary Data Collection 18 3.4 Data Analysis 18 CHAPTER 4 INDUSTRY AND COMPANY ANALYSIS 4.1 Industry Analysis 19 4.4.1 Social Media Platform (Short Video Platform) 19 4.2 Company Analysis 21 4.2.1 TikTok 21 4.2.2 Functions of Core Businesses 24 4.2.3 TikTok in Thailand 27 CHAPTER 5 CASE ANALYSIS 5.1 Company Background and Managerial Decision 30 5.1.1 Overview 30 5.1.2 Functions of the Platform 30 5.1.3 The Core Competency and Competitive Advantage 31 5.1.4 Target Customers 32 5.2 Application and Marketing Strategies in S-O-R Model 33 Environmental Stimuli (S) 5.2.1 Content Quality 33 5.2.2 App Design 34 5.2.3 Interpersonal Interaction 35 Organism (O) 5.2.4 Hedonic Value 35 5.2.5 Entitativity Value 35 Response (R) 5.2.6 Feedback 37 5.2.7 Collaboration 38 5.3 Problems, Challenges and Future Plans 39 5.3.1 Problems and Challenges 39 5.3.2 Future Plans 40 CHAPTER 6 CONCLUSION AND RECOMMENDATION 6.1 Conclusion 41 6.2 Recommendations 43 6.2.1 Brand image, Safety, and Trust 43 6.2.2 Add more services 43 6.2.3 Trend Changes 43 6.3 Managerial Implication 44 6.4 Research Limitation and Future research 44 REFERENCES 45

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