隨著網路科技與智慧型手機的發展，App Store、Google play 等應用程式商店快
速成長，手機軟體產業地迅速地發展，使得原本的人力資源市場供不應求，不少軟體
開發公司正在鬧人才荒，而 McClland 於 1973 年的研究提出，企業招募人員時，不能
單就知識的檢驗來預測工作上的成就，因此本研究根據 Ibarra 等人於 2010 年所發展
之軟體工程師能力量表（competencies of software engineers），將能力分為技能、社會、
個人三個構面，以探討手機軟體開發人員的能力指標。
本研究使用層級分析法（Analytic Hierarchy Process, AHP），綜合國內相關企業中
專案經理（PM）與程式設計師（PG）之意見，利用兩兩比較的方式將能力指標的問
題進行決策分析，結果顯示，專家認為在手機軟體開發的過程中，以「社會」的能力
最為重要，這顯示了在組織中與他人相處的重要性；評估指標中最為重要的五項指標
依序為「領導能力」、「企圖心」、「瞭解並遵循討論的議程」、「需求分析」、「判斷並衍
伸務實的解決方法」，另外，專案經理與程式設計師對於能力指標的看法不盡相同，
前者較重視工作任務的實際執行能力，後者重視的是個人內在特質的能力。
最後，依照研究結果發展出手機軟體開發人員的能力框架，作為相關企業招募新
進人員與訓練員工時的評估標準，並提供各大專院校相關系所做為教學目標之參考依

With the development of internet and smartphone, application stores, such as App
Store、Google play, are fast-growing. Consequently, mobile software industry develops
rapidly that makes the shortage of human resources of the industry. Many mobile software
development companies have to face the shortage of high-quality of human resources.
While recruiting, the employers cannot foresee the performance of the potential employees
based on his/her knowledge of specialty. Therefore, this research tries to study the ability
scale of the smartphone software engineers based on the study of Ibarra (2010) and others
whose competency framework for smartphone software engineers are divided into three
dimensions, including skills, social, and personal.
This study applies the Analytic Hierarchy Process (AHP) in the expert decision
analysis. Participants of the survey are key experts in the related fields, such as project
managers and programmers. Most experts believe that the most important ability in the
mobile phone software development process is "social" that means the importance of
relationship in the organization. The most five important indicators of abilities among all
forty-four evaluation indicators are leadership, ambition, to understand and follow the
discussion, analysis, judgment and an extension of the pragmatic solution. Project
managers and programmers have different viewpoint on capacity indicators. The former
think the actual ability to execute tasks is the most important one. The latter, however,
more emphasize on the potential of the individual.
The purpose of this study would like to develop the competency framework for
smartphone software engineers as the evaluation criteria for recruitment. The result of the
survey could be applied as the reference for college plan of the teaching objectives in the
related departments.

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