汽機車所有人依規定要進行車輛定期檢驗及投保強制車險以保障用路人的安全，惟強制車險有效期不滿30天無法進行驗車或異動，而正是因為強制車險的業務將驗車廠與保險公司連結起來。在查驗車輛是否投保強制車險及後續的受理作業上，驗車廠碰到傳統紙本作業上所遇到的不便利性，包含查驗車輛是否投保、前端人員重複登打資料、繁瑣的受理作業、手動輸入資料的正確性、配合控管清查保險證等，種種因素都有可能會排擠到後面等待驗車的客戶，進而影響驗車廠的檢驗量能。
驗車廠面對是否要導入電子式保險證的抉擇，縱然導入資訊系統後能夠簡化原有的紙本作業流程，亦可以透過資訊系統控管自動勾稽檢核保險證號，省去配合保險公司控管清查保險證的作業，但是對於已經熟悉傳統紙本作業的前端人員來說，第一線要面對要快速完成驗車服務的壓力，新系統的導入勢必需要付出額外心力來學習；此外，要能成功導入資訊系統除了要確保專案範圍符合使用者的期待外，還要考量與其他單位間的資料傳輸安全性及系統穩定度等因素。
本論文採用哈佛式個案撰寫法，包含個案本文及個案教學指引兩部分，研究將針對卡爾驗車廠導入資訊系統的過程中，運用科技接受模型提高使用者對於資訊系統的接受度，透過業務改善原有的紙本保險證流程，並透過價值共創與保險公司及政府機關共創電子式保險證的價值，最後以資訊系统成功模型探討卡爾驗車廠成功導入的經驗作為總結。

According to the regulation, automobile and locomotive owners are required to conduct vehicle examination regularly and compulsory automobile liability insurance in order to ensure the safety of passers-by. However, vehicles examination could not be conducted or change of ownership if the validity of compulsory automobile liability insurance is less than 30 days. Vehicle examination centers encounter many inconveniences while processing the traditional paperwork, including the inspection of whether the vehicle is insured, repeated login information by frontline personnel, cumbersome acceptance operations, the correctness of the manual input data, the cooperation with the control and inspection of insurance certificates, etc. Various factors may crowd out the customers who are waiting for the vehicle examination and affect the inspection capacity of the vehicle examination center.
Although introduction of electronic system could simplify the original paper process and the insurance certificate numbers can be checked automatically in the vehicle examination centers, the frontline workers who have been familiar with traditional paper process have to pay extra effort to learn how to use the new system and also to face the pressure of completing car inspections quickly. Moreover, satisfying the expectation of users, ensuring the security of data transmission among different organizations and the stability of the system are the factors that lead to the successful of the implementation of new information system.
This thesis is written in the format of Harvard business school cases method, and contains the case study and case teaching guidelines. This case illustrated the implementation of new information system in “Carl Inspection station”. The company utilized the technology acceptance model to increase the user’s acceptance of the new information system, improved the original paper insurance certificate process through business process improvement, and created values of electronic insurance certificates by value co-creation behavior with insurance companies and government agencies. Finally, information system success model was utilized to analyze the success of the implementation of new information system in Carl inspection station.

英文部分
1.Davis, Fred D., Bagozzi, Richard P. and Warshaw, Paul R.(1989) .User acceptance of computer technology: a comparison of two theoretical models. Management Science, 35(8), 982-1003.
2.Albert L. Lederer, Donna J. Maupin, Mark P. Sena, and Youlong Zhuang.(2000). The technology acceptance model and the World Wide Web.Decision Support Systems, 29(3), 269-282.
3.James Harrington(1991).Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness.
4.DeLone, W. H., & McLean, E. R. (2002). Information Systems Success Revisited. Proceedings of the 35th Hawaii International Conference on System Sciences (HICSS 02), Big Island, Hawaii, 238-249.
5.DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19(4), 9-30.
 
中文部分
1.吳仁和（2020）。資訊管理企業創新與價值創造。台北市：元照出版有限公司。
2.張國鴻（2021）。捷運行控中心之組織轉型與資訊科技應用。國立台灣科技大學管理研究所研究論文。
3.王裕慧（2021）。臺灣成功運用資訊科技防疫之典範。國立台灣科技大學管理研究所研究論文。
4.廖泓宇（2011）。消費者網路投保汽、機車強制保險之科技接受度。中國文化大學資訊管理學系研究所論文。
5.詹健忠（2017）。論強制汽車責任保險之投保義務。東吳大學法律學系研究所論文。
 
參考網站
1.強制車險概述，檢自https://www.cali.org.tw/(Oct.25,2021)
2.車輛定檢業務，檢自https://www.thb.gov.tw/page?node=7f9a4c70-3d44-47e0-a565-79efe7d632b4(Oct.25,2021)
3.科技接受模型，檢自http://bigdatamodel.blogspot.com/2019/03/technology-acceptance-model.html (Nov.01,2021)
4.業務流程改善，檢自https://www.easyatm.com.tw/wiki/%E6%A5%AD%E5%8B%99%E6%B5%81%E7%A8%8B%E6%94%B9%E9%80%B2(Nov.03,2021)
5.價值共創，作者方世杰、李慶芳共同執筆，檢自http://teamwork0035.blogspot.com/2017/05/blog-post_31.html (Nov.22,2021)
6.資訊系统成功模型，檢自http://bigdatamodel.blogspot.com/2019/09/delone-and-mclean-is-success-model.html (Nov.22,2021)