研究生: |
郭秉原 PING-YUAN KUO |
---|---|
論文名稱: |
組織領導與衝突化解-連接線產業導入精實專案之個案研究 Organization Leadership and Conflict Resolution-A Case Study of Cable Assembly Industry to implement LEAN project |
指導教授: |
林義貴
Yi-Kuei Lin |
口試委員: |
林希偉
Shi-Woei Lin 陳銘芷 Mingchih Chen |
學位類別: |
碩士 Master |
系所名稱: |
管理學院 - 工業管理系 Department of Industrial Management |
論文出版年: | 2015 |
畢業學年度: | 103 |
語文別: | 中文 |
論文頁數: | 51 |
中文關鍵詞: | 創新與企業流程再造 、領導與溝通 、組織衝突與化解 、精實管理系統 、LEAN 、學習型組織 |
外文關鍵詞: | innovation and business process reengineering, leadership and communication, organization conflict and reconciliation, lean management system, LEAN, learning organization |
相關次數: | 點閱:284 下載:2 |
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本個案藉由企業流程再造,以精實專案導入的歷程,描述一位陳總裁正面臨企業經營的困境。
時節已進入2012年的秋末,一位滿面愁容的總裁,在公司大樓的總裁辦公室來回踱步著,憂心著股東們的期望,已經虧損三年的事業體,正面臨危急存亡的關鍵時刻,市場的激烈競爭,讓創業已久的事業,慢慢進入了獲利的寒冬。陳總裁回想著創業的過程,「電腦連接線」(Cable Assembly)產業,在3C產品む電腦(Computer)及其週邊、通訊(Communication,多半是手機)和消費電子(Consumer Electronic)め等三種產品的發展史上,具有舉足輕重的角色。這個由自己辛苦創立的公司,歷經了36個寒暑,面臨多少次的挑戰,怎麼會連續虧損了三年呢?
個案中,介紹一個組織正在進行企業流程再造,以精實專案導入來改善體質,藉由尋求外力的方式來協助變革,從遴選顧問公司與顧問師開始,進入專案啟動、至專案進行過程中,遇到專案進度停頓與消極抵制;從過程中挖掘遭遇障礙所發生的原因
從而進行組織之衝突與化解,並說明組織領導力在團隊績效中所扮演的角色重要性。
為讓組織基業長青,需將企業塑造成一個學習型組織的文化,身為中高階主管對此任務更是責無旁貸,此個案呈現組織內普遍存在之真實狀況,可以藉由此個案研究,提升中高階主管之管理思維,如何參考與借鏡,使自己負責的組織,建構一個能夠創造高績效且具有競爭力之團隊。
Through the process reengineering to introduce lean project, this is the case to demon-strate how a predicament that president Chen was facing when running the business.
It was late autumn in 2012, a president who looked extremely worried and pacing back-and-forth in his office, concerning the expectation from the shareholders, especially the company has been losing money for 3 years as well as poor profitability with severe compe-tition in the market, and this is definitely the most critical moment to the company.President Chen recalled back the process of starting a business of cable assembly, it plays a decisive role in developing of 3C product (Computer and accessories), Communications (majority in mobile phone) and Consumer Electronic. The company started from scratch by himself and experienced different kind of challenges for 36 years, how come the company keeps declin-ing for 3 years?
In this case, an organization is undergoing process reengineering to improve the struc-ture thru lean project implementation, as well as, look for further assistance by outsourcing. Starting from the consultant selection, the whole process of project kick-off, in the progress and/or suspending w/ resistance, the whole exercises is meant to determine the importance of the leadership in a team play, how to manage and resolve the organization conflict and rec-onciliation thru finding the root causes. In order to keep the organization everlasting, senior management is responsible to develop the learning organization as the culture inside of the company. This case represents the real situation inside of company / organizations, and thru the case study which would help senior management team to look into the business unit they are running thru different viewpoint, and to create a high-effective and competitive team.
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