簡易檢索 / 詳目顯示

研究生: 邱健榕
Chien-jung Chiu
論文名稱: 工作壓力與員工偏差行為之關係:人格特質及社會支持之調節效果
The Relationship between Job Stress and Employee Deviant Behaviors:The Moderating Effects of Personality and Social Suppor
指導教授: 邱淑芬
Su-fen Chiu
口試委員: 鄭仁偉
Jen-wei Cheng
葉穎蓉
Y. J.Yeh
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 94
中文關鍵詞: 工作壓力社會支持人格特質員工偏差行為
外文關鍵詞: employee deviant behavior, job stress, personality, social support
相關次數: 點閱:497下載:20
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

過去員工自發性行為的研究中,多著眼於員工正面的工作行為(例如:組織公民行為),較少探討員工的偏差或負面工作行為(例如:員工偏差行為)。目前國、內外研究已指出不同型態的工作壓力會影響工作態度及工作行為的改變,然而,較少文獻探究工作壓力與員工偏差行為之關係,更缺乏提出影響兩者關係的干擾變項。因此,本研究目的在探討工作壓力與員工偏差行為之關係,並加入個人和人際情境干擾因素,亦即檢視人格特質和社會支持之影響效果。

本研究採用問卷調查方式,共蒐集397份有效問卷,研究結果發現:工作壓力與員工偏差行為呈顯著正向關係,且工作任務相關之壓力,相對於人際偏差而言,對組織偏差行為影響較大。此外,正面工作壓力源與員工偏差行為呈顯著負向關係,負面工作壓力源與員工偏差行為呈顯著正向關係。再者,本研究中並無發現社會支持對於工作壓力與員工偏差行為間具有緩衝效果。而五大人格特質中的情緒穩定性,對工作壓力與人際偏差行為之關係具有調節效果。
本研究結果將有助於管理者針對不同個體上的人格差異,以及企業組織中的社會支持程度,正確解讀員工偏差行為產生原因的重要訊息,瞭解在不同情境因素中,工作壓力對於員工偏差行為的影響,能夠提供實務界有效的管理建議,協助組織減少因員工偏差行為而產生的損失。


Among past empirical research on employee discretionary behaviors, most has focused on positive work behaviors (e.g., organizational citizenship behavior), less attention has been paid to negative behaviors (e.g., employee deviant behavior). Numerous research has demonstrated job stress may influence job attitudes and behaviors. However, scant research examines the relationship between job stress and employee deviant behaviors, and the boundary condition of the above relationship. The purpose of this study is to investigate the relationship between stress and employee deviant behavior, and to explore the moderating effects of personality and social support.

Utilizing questionnaire survey, this study investigated 397 employees. Results are as follows: First, Job stress was positive with employee employee deviant behavior (interpersonal deviance and organizational deviance). Second, role stressors had greater impact on organization deviant behavior more than on interpersonal deviant behavior. Third, positive stressor (challenge-related self-reported stress) was negatively related to employee deviant behavior, and distress stressor (hindrance-related self-reported stress) was positive related to employee deviant behavior. Fourth, the emotional stability (Neuroticism) moderated the relationship between job stress and interpersonal deviance. Specifically, emotional stability lessen the relationship between job stress and employee deviance. Finally, social support had no moderating effect on the relationship between job stress and employee deviance.

論文摘要 I Abstract II 誌 謝 III 目 錄 IV 圖目錄 VI 第一章 緒 論 1 第一節 研究背景與目的 1 第二章 文獻探討與研究假設 5 第一節 工作壓力與員工偏差行為之關係 5 一、 員工偏差行為之定義與構面 5 二、 工作壓力之定義與構面 9 三、 工作壓力與員工偏差行為之關係 10 第二節 人格特質之干擾效果 15 一、 人格特質之概念 15 二、 人格特質對工作壓力與員工偏差行為之關係的影響 17 第三節 社會支持之干擾效果 23 一、 社會支持之概念 23 二、 社會支持對工作壓力與員工偏差行為之關係的影響 24 第四節 控制變項 27 一、 人口統計變項 27 二、 負面情緒 27 三、 人格特質 28 第三章 研究方法 30 第一節 研究架構與研究假說 30 第二節 研究對象與程序 33 第三節 問卷設計與衡量變項 35 一、 工作壓力 35 二、 員工偏差行為 36 三、 人格特質 38 四、 社會支持 39 五、 控制變項 40 第四章 研究結果 46 第一節 樣本基本資料分析 46 第二節 描述統計與相關係數分析 48 一、 描述統計分析 48 二、 相關係數分析 49 第三節 研究假說之檢驗 52 一、 工作壓力與員工偏差行為之關係 52 二、 人格支持之干擾效果 57 三、 社會支持之干擾效果 62 四、 研究假說檢定之彙總 64 第五章 研究結論 66 第一節 研究結果之討論 66 一、 工作壓力之主要效果 66 二、 人格特質之干擾效果 68 三、 社會支持之干擾效果 69 第二節 學術與實務意涵 71 一、 學術意涵 71 二、 實務意涵 72 第三節 研究限制 74 一、 樣本代表性 74 二、 資料收集時間點 74 三、 問卷設計 74 四、 員工偏差行為的低估 75 五、 共同方法偏誤 76 第四節 未來研究方向 77 一、 研究對象之選擇 77 二、 縱斷面研究 77 三、 問卷設計 77 四、 多重評估來源 78 五、 社會支持的直接效果 78 六、 探討其他變項 78 參考文獻 80 一、 中文部分 80 二、 英文部分 81 附錄:研究問卷 91 圖3 - 1 研究架構圖 30 圖4 - 1 情緒穩定性之干擾效果圖 61 表3 - 1 問卷發放對象與回收 34 表3 - 2 員工偏差行為之驗證性因素分析 38 表3 - 3 社會支持之驗證性因素分析 40 表4 - 1 回收樣本基本資料分析表 47 表4 - 2 研究變項的平均數、標準差及相關係數 51 表4 - 3 工作壓力與員工偏差行為之關係的階層迴歸分析表 53 表4 - 4 三種角色壓力與員工偏差行為之關係的階層迴歸分析表 55 表4 - 5 正、負面工作壓力與員工偏差行為之關係的階層迴歸分析表 57 表4 - 6 五大人格對工作壓力與人際偏差行為關係之影響階層迴歸分析表 59 表4 - 7 五大人格對工作壓力與組織偏差行為關係之影響階層迴歸分析表 60 表4 - 8 社會支持對工作壓力與偏差行為關係之影響階層迴歸分析表 63 表4 - 9 研究假說檢驗之彙總表 65

一、 中文部分
林燕翎(2004,10月3日)。升遷無望 社會新鮮人3個月就想跳槽。上網日期:2005年12月12日。網址:http://mag.udn.com/mag/campus/printpage.jsp?f_ART_ID=2805
陸洛,(1997),「工作壓力之歷程:理論與研究的對話」,中華心理衛生學刊,第10卷第4期,頁19-51。
陳源湖,(1998),「高雄縣市婚姻暴力受虐婦女生活壓力、因應策略與社會支持之研究」,國立高雄師範大學成人教育研究所碩士論文。
楊瑪利,(2002),如何管理Y世代? 天下雜誌,254期。
廖瑞宜(2003,6月2日)。七年級生 草莓族多 抗壓性差。上網日期:2005年12月10日。網址:
http://residence.educities.edu.tw/psydanny/news/920602.htm
賴繪文(2004,1月16日)。七年級生怒吼不要叫我「草莓族」!。上網日期:2005年12月10日。網址:
http://epaper.pccu.edu.tw/index.asp?NewsNo=4177

二、 英文部分
Abelson, M. A. (1987). Examination of avoidable and unavoidable turnover. Journal of Applied Psychology, 72, 382-386.
Allport, G. W., & Odbert, H. S. (1936). Trait names: Apsycho-lexical study. Psychological Monographs, 47, Whole No.211.
Anderson, C. R. (1976). Coping behaviors as intervening mechanisms in the inverted-u stress-performance relationship. Journal of Applied Psychology, 61(1), 30-34.
Ang, S., Van Dyne, L., & Begley, T. S. (2003). The employment relationships of foreign workers versus local employees: A field study of organizational justices, job satisfaction, performance, and OCB. Journal of Organizational Behavior, 24, 561-583.
Aquino, K., Lewis, M. U., & Bradfield, M. (1999). Justice construct, negative affectivity, and employee deviance: A proposed model and empirical test. Journal of Organizational Behavior, 20, 1073-1091.
Barrick, M. R., & Mount, M. K. (1991). The big five personality dimensions and job performance: A meta-analysis. Personnel Psychology, 44, 1-24.
Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee "citizenship". Academy of Management Journal, 26, 587-595.
Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 21, 391-405.
Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review. Personnel Psychology, 31, 665-699.
Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85, 349-360.
Bensimon, H. F. (1994). Violence in the work place. Training & Development, 48, 26-32.
Berkowitz, L. (1978). Whatever happened to the frustration-aggression hypothesis? American Behavioral Scientist, 21, 691-708.
Boswell, W. R., Olson-Bachanan, J. B., & Lepine, M. A. (2004). Relations between stress and work outcomes: The role of felt challenge, job control, and psychological strain. Journal of Vocational Behavior, 64, 165-181.
Brief, A. P., Burke, M. J., George, J. M., Robinson, B. S., & Webster, J. (1988). Should negative aggectivity remain an unmeasured variable in the study of job stress? Journal of applied Psychology, 73, 193-198
Buss, D. (1993). Ways to curtail employee theft. Nation's Business, 81, 36.
Camara, W. J., & Schneider, D. L. (1994). Integrity tests. American Psychologist, 49, 112-119.
Caplan, R. D. (1974). Support systems and community mental health consultation. New York: Basic Books.
Caplan, R. D., Cobb, S., & French, J. R. P. (1975). Relationships of cessation of smoking with job stress, personality, and social support. Journal of Applied Psychology, 60, 211-219.
Carver, C. S., Scheier, M. F., & Weintraub, J. K. (1989). Assessing coping strategies: A theoretically based approach. Journal of Personality and Social Psychology, 56, 267-283.
Cassel, J. (1976). The contribution of the social enviornment to host resistance. American Journal of Epidemiology., 104, 23-1074.
Cattell, R. B. (1950). Personality: A systematic, theoretical, and factual study. New York: MaGraw Hill.
Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among U.S. Managers. Journal of Applied Psychology, 85, 65-74.
Chen, P. Y., & Spector, P. E. (1992). Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study. Journal of Occupational and Organizational Psychology, 65, 177-184.
Clark, J. P., & Tift, L. L. (1996). Polygraph and interview validation of self-reported deviant behavior. American Sociological Review, 31, 516-522.
Cobb, S. (1976). Social support as a moderator of life stress. Psycholsomatic Medicine, 38, 300-314.
Cohen, J., & Cohen, P. (1983). Applied multiple regression/correlation analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Erlbaum.
Cohen, S. (1980). Aftereffects of strain on human performance and social behavior: A review of research and theory. Psychological Bulletin, 88, 82-108.
Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98, 310-357.
Cohen, S., Underwood, L. G., & Gottlieb, B. H. (2000). Social support measurement and intervention: A guide for health and social scientist. London : Oxford
Colbert, A. E., Mount, M. K., Harter, j. K., Witt, L. A., & Barrick, M. R. (2004). Interactive effects of personality and perceptions of the work situation on workplace deviance. Journal of Applied Psychology, 89, 599-609.
Company, N. L. I. (1993). Fear and violence in the workplace. Minneaplois, MN: Author.
Costa, P. T., & McCrae, R. R. (1992). Revised neo personality professional inventory (NEO PI-R) and neo five factor inventory(NEO-FFi) professional manual. Odessa FL.: Psychological Assessment Resources.
Cullen, M. J., & Sackett, P. R. (2003). Personality and counterproductive workplace behavior. In M. R. Barrick & A. M. Ryan (Eds.), Personality and work (pp. 150-182). San Francisco: Jossey-Bass.
Dormann, C., & Zapf, D. (1999). Social support, social stressors at work, and depressive symptoms: Testing for main and moderating effects with structural equations in a three-wave longitudinal study. Journal of Applied Psychology, 84, 874-884.
Douglas, S. C., & Martinko, M. J. (2001). Exploring the role of individual differences in the prediction of workplace aggression. Journal of Applied Psychology, 86, 547-559.
Dunlop, P. D., & Lee, K. (2004). Workplace deviance, organizational citizenship behavior, and business unit performance: The bad apples do spoil the whole barrel. Journal of Organizational Behavior, 25, 67-80.
Edwards, J. R. (1992). A cybernetic theory of stress, coping, and well-being in organizations. Academy of Management Journal, 17, 238-274.
Eysenck, H. J. (1947). Dimensions of personality. London: Routledge of Kegau Paul.
Feldman, D. C. (1984). The development and enforcement of group norms. Academy of Management Review, 9, 47-53.
Fiske, D. W. (1947). Consistency of the factorical structures of personality ratings from differenet source. Journal of Abnormal and Social Psychology, 44, 329-344.
Fitzgibbons, D., & Moch, M. (1980). Employee absenteeism: A multivariate analysis with replication. Organizational Behavior and Human Performance, 26, 349-372.
Fox, S., & Spector, P. E. (1999). A model of work frustration—aggression. Journal of Organizational Behavior, 20, 915-931.
Fox, S., Spector, P. E., & Miles, D. (2001). Counterproductive work behavior(CWB)in response to job stressors and organizational justice: Some mediator and moderator test for autonomy and emotions. Journal of Vocational Behavior, 59, 291-309.
French, J. R. P., & Kahn, R. L. (1962). A programmatic approach to studying the industrial environment and mental health. Journal of Social Issues, 18, 1-47.
Ganster, D. C., Fusilier, M. R., & Mayes, B. T. (1986). Role of social support in the experience of stress at work.Journal of Applied Psychology, 71, 102-110
Geen, R. G. (1990). Human aggression. Pacific Grove, CA: Broks/Cole.
Giacalone, R. A., & Greenberg, J. (1996). Antisocial behavior in organizations. Thousand Oaks, CA: Stage.
Goldberg, C. B., & Waldman, D. A. (2000). Modeling employee absenteeism: Testing alternative measures and mediated effects based on job satisfaction. Journal of Organizational Behavior, 21, 655-676
Goodman, P., & Atkins, R. (1984). Absenteeism: New approaches to understanding, measuring and managing employee absence. San Francisco: Jossey-Bass.
Griffin, R. W., & Lopez, Y. P. (2005). "Bad behavior" in organizations: A review and typology for future research. Journal of Management, 31, 988-1005.
Gruys, M. L. (1999). The dimensuionality of deviant employee performance in the workplace. Unpublished doctoral Dissertation, Unversity of Minnesota.
Gupta, N., & Beehr, T. A. (1979). Job stress and employee behaviors. Organizational Behavior and Human Performance, 23, 373-387.
Gupta, N., & Jenkins, G. (1980). The structure of withdrawal: Relationships among estrangement, tardiness, absenteeism and turnover. Springfield, VA: National Technical Information Service.
Harper, D. (1990). Spotlight abuse-save profits. Industrial Distribution, 79, 47-51.
Hollinger, R. C., & Clark, J. P. (1982). Formal and informal social controls of employee deviance. Sociological Quarterly, 23, 333-343.
House, J. S. (1981). Work stress and social support. MA: Addison-Wesley.
Ivancevich, J. M., & Matteson, M. T. (1980). Stress and work: A managerial perspective. New York: Scott Foresman.
Iwata N. & Suzuki K. (1997) Role stress-mental health relations in Japanese bank workers: a moderating effect of social support. Applied Psychology: An International Review, 46, 207-218.
Jaccard, J., Turrisi, R., & Wan, C. (1990). Interaction effects in multiple regression. Newbury Park, CA: Sage.
Jamal, M. (1984). Job stress and job performance controversy: An empirical assessment. Organizational Behavior and Human Performance, 33, 1-21.
Jamal, M. (1985). Relationship of job stress to job performance: A study of managers and blue-collar workers. Human Relations, 38, 409-424.
Jamal, M. (1990). Relationship of job stress and type-a behavior to employees' job satisfaction, organizational commitment, psychosomatic health problems, and turnover motivation. Human Relations, 43, 727-738.
Jaworski, B. J., & Young, S. M. (1992). Dysfunctional behavior and management control: An empirical study of marketing managers. Accounting, Organizations & Society, 17, 17-35.
Jex, S. M. (1998). Stress and job performance: Theory, research, and implications for managerial practice. Thousand Oaks, Calif. : SagePublications.
Jex, S. M., & Bliese, P. D. (2001). The impact of self-efficacy on stressor-strain relations: Coping style as an explanatory mechanism. Journal of Applied Psychology, 86, 401-409.
Johnson, J., & Sarson, I. G. (1978). Life stress, depression and anxiety: Internal-external control as a moderatot variable. Journal of Psychosomatic Research, 22, 205-208.
Johnson, T. W., & Graen, G. (1973). Organizational assimilation and role rejection. Organizational Behavior and Human Performance, 10, 72-87.
Jones, G. (1994).Absenteeism estimates by employees and manag: Divergent perspectives and self-serving perception. Journal of Applied Psychology, 79, 229-239.
Jones, J. W., & Boye, M. W. (1994). Job stress and predisposition to steal, and employee theft. American Journal of Health Promotion, 8, 331-333.
Kaplan, H. B. (1975). Self-attitudes and deviant behavior. Pacific Palisades, CA: Goodyear.
Katz, D., & Kahn, R. (1978). The sociaal psychology of organizations. New York: John Wiley.
Kidwell Jr, R. E., & Bennett, N. (1993). Employee propensity to withhold effort: A conceptual model to intersect three avenues of research. Academy of Management Review, 18, 429-456.
Kirmeyer, S. L., and Doutherty, T. W. (1988). Work load, tension, and coping: Moderating effects of supervisor support. Personnel Psychology, 41, 125-139
Kruskal, K. B., & Wish, M. (1978). Multi-dimensional scaling, Sage University paper series on Quantitative Applications in the Social Sciences. (pp. 7-11). Beverly Hill and London: Sage.
La Rocco, J. M., & Jones, A. P. (1978). Co-worker and leader support as moderators of stress-strain relationships in work situations. Journal of Applied Psychology, 63, 629-634.
La Rocco, J. M., House, S., & French, J. R. P. (1980). Social support, occupational stress, and health. Journal of Health and Social Behavior, 21, 202-218
Latack, J. C. (1986). Coping with job stress: Measures and future directions for scale development. Journal of Applied Psychology, 71, 377-385.
Lau, V. C. S., Wing Tung, A., & Ho, J. M. C. (2003). A qualitative and quantitative review of antecedents of counterppoductive behavior in organizations. Journal of Business & Psychology, 18, 73-99.
Lazarus, R. S., & Launier, R. (1978). Stress-realted transactions between person and covironment. In I. L. A. Pervin & M. Lewis (Eds.), Perspectives in interactional psychology (pp. 21-32). New York: Plenum.
Lee, R. (1993). Doing research on sensitive topics. Lodon: Sage.
Lee, K., Ashton, M. C., & Shin, K. H. (2005) Personality correlates of workplace anti-social behavior. Applied Psychology: An International Review, 54, 81-98
Lehman, W. E. K., & Simpson, D. D. (1992). Employee substance use and on-the-job behaviors. Journal of Applied Psychology, 77, 309-321.
Liao, H., Joshi, A., & Chuang, A. (2004). Sticking out like a sore thumb: Employee dissimilarity and deviance at work. Personnel Psychology, 57, 969-1000.
Mangione, T. W., & Quinn, R. P. (1975). Job satisfaction, counterproductive behavior, and drug use at work. Journal of Applied Psychology, 60, 114-116.
Manning, M. R., Jackson, C. J., & Fusilier, M. R. (1996). Occupational stress, social support, and the costs of health care. Academy of Management Journal, 39, 738-750.
Marcus, B., Schuler, H., Quell, P., & Humpfner, G. (2002). Measuring counterproductivity: Development and initial validation of a German self-report Questionnaire. International Journal of Selection and Assessment, 10, 18-35
Martinko, M. J., & Zellars, K. L. (1998). Toward a theory of workplace violence: A cognitive appraisal perspective. In R. W. Griffin, A. O'Leary-Kelly & J. M. Collins (Eds.), Dyfunctional behavior in organizations: Violent and deviant behavior (pp. 1-42). Stamford, CT: JAI Press.
McCrae, R. R., & Costa, P. T. (1990). Personality in adulthood. New York: The Guilford Press.
McGrun, X. (1988). Spotting the thieves who work among us. Wall Street Journal, P.16a.
Meglino, B. M. (1977). Stress and performance: Are they always incompatible? Supervisory Management, 22, 2-12.
Mensch, B. S., & Kandel, D. B. (1988). Do job conditions influence the use of drugs? Journal of Health & Social Behavior, 29, 169-184.
Mount, M. K., Barrick, M. R., & Stewart, G. L. (1998). Five factor model of personality and performance in jogbs involving interpersonal interactions. Human Performance, 11, 145-166.
Murphy, K. R. (1993). Honesty in the workplace. Belmont, CA: Brooks/Cole.
Near, J. P., Kutner, M. H., Nachtshem, C. J., & Wasserman, W. (1999). Applied linear regression models. (3rd ed.). Sigapore: McGraw-Hill.
Neuman, J. H., & Baron, R. A. (1998). Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management, 24, 391-419.
Norman, W. T. (1963). Toward an adequate taxonomy of personality attributes: Replicated factor structure in peer nomination personality ratings. Journal of Abnormal and Social Psychology, 66, 574-583.
O'Leary-Kelly, A. M., & Griffin, R. W. (1996). Organization-motivated aggression: A research framework. Academy of Management Review, 21, 225-253.
Oakland, S., & Ostell, A. (1996). Measuring coping: A review and critique. Human Relations, 49, 133-155.
Ones, D. S., & Viswesvaran, C. (1996). A theory of conscientiousness at work. Paper presented at the 11th annual conference of the Society of Industrial and Organizational Psychology., San Diego, CA.
Ones, D. S., Viswesvaran, C., Schmidt, F. L. (1993). Meta-analysis of integrity test validities: Findings and implications for personnel selection and theories of job performance. Journal of Applied Psychology, 78, 679-703.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexingtion Books.
Organ, D. W. (1997). Organizational citizenship behavior: It's construct clean-up time. Human Performance, 10, 85-97.
Parasuraman, S., & Alutto, J. A. (1984). Sources of outcomes of stress in organization settings: Toward the development of a structual model. Academy of Management Journal, 27, 330-350.
Parasuraman, S., Greenhaus, J. H., & Granrose, C. S. (1992). Role stressors, social support, and well-being among two-career couples. Journal of Organizational Behavior, 13, 339-356
Penny, K. M., & Spector, P. E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior, 26, 777-796.
Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12, 531-544.
Puffer, S. M. (1987). Prosocial behavior, noncompliant behavior, and work performance among commission salespeople. Journal of Applied Psychology, 72, 615-621.
Redeker, J. R. (1989). Employee discipline. Washingion, DC: Bureau of National Affairs.
Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15, 150-163.
Robbins, S. P. (1989). Organizational behavior: Concepts, controversies, and applications. (7th ed.). Englewood Cliffs, New Jersey: Prentice-Hall.
Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38, 555-572.
Robinson, S. L., & Bennett, R. J. (1997). Workplace deviance: Its nature, its causes, and its manifestations. In R. J. Lewicki, R. J. Bies & B. H. Sheppard (Eds.), Research on negotiation in organizations (Vol. 6). Greenwich, CT: JAI Press.
Robinson, S. L., & Greenberg, J. (1998). Employee behavior badly: Dimensions, determinants and dilemmas in the study of workplace deviance. In I. D. M. Rousseau & C. L. Cooper (Eds.), Trends in organizational behavior (pp. 1-29). Forthcoming, New York: Wiley.
Robinson, S. L., & O'Leary-Kelly, A. M. (1998). Monkey see, monkey do: The influence of work groups on the anitsocial behavior of employees. Academy of Management Journal, 41, 658-672.
Rotter, J. B. (1975). Personality. Glenview, I L: Scott Foresman.
Russell, D. W., Altmaier, E., & Van Velxen, D. (1987). Job-related stress, social support, and burnout amoung classroom teachers. Journal of Applied Psychology, 72, 269-274.
Sackett, P. R. (2002). The structure of conunterproductive work behaviors: dimentionality and relationships with facet of job performance. Internaltional Journal of Selection and Assessment, 10, 5-11
Salgado, J. F. (1997). The five factor model of personality and job performance in the European community. Journal of Applied Psychology, 82, 30-43
Salgado, J. F. (2002). The big five personality dimensions and counterproductive behaviors. International Journal of Selection & Assessment, 10, 117-125.
Saucier, G. (1994). Mini-markers: A brief bersion of goldberg's unipolar big-five markers. Journal of Personality Assessment, 63, 506-516.
Schaubroeck, J., Lam, S. S. K., & Xie, J. L. (2000). Collective efficacy versus self-efficacy in coping responses to stressors and control: A cross-cultural study. Journal of Applied Psychology, 85, 512-525.
Schuler, R. S. (1980). Definition and conceptualization of stress in organizations. Organizational Behavior & Human Performance, 25, 184-215.
Scot, M., & Mitchell, J. (1972). The development of a money-handing inventory. Personality and Individual Differences, 17, 147-152.
Scott, W. E. (1966). Activation theory and task design. Organizational Behavior & Human Performance, 1, 3-30.
Selye, H. (1982). History and present status of the stress concept. In L. Goldberg & S. Breznitz (Eds.), Handbook of stress (pp. 7-17). New York: Free Press.
Sherif, M., & Sherif, C. W. (1953). Group in harmony and tension. New York: Harper & Row.
Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82, 434-443.
Skarlicki, D. P., Folger, R. & Tesluk, P (1999).Personality as a moderator in the relationship between fairness and retaliation. Academy of Management Journal, 42, 100-108.
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653-663.
Spector, P. E., & Suzy, F. (2002). An emotion-centered model of voluntary work behavior some parallels between counterproductive work behavior and organizational citizenship behavior. Human Resource Management Review., 12, 269-292.
Spencer, D. G., Steers, R. M., & Mowday, R. T. (1983). An empirical test of the inclusion of job search linkages into mobley's model of the turnover decision process. Journal of Occupational Psychology, 56(2), 137-144.
Spreitzer, G. M., & Sonenshein, S. (2004). Toward the construct definition of positive deviance. The American Behavioral Scientist, 47, 828-847.
Stamper, C. L., & Masterson, S. S. (2002). Insider or outsider? How employee perceptions of insider status affect their work behavior. Journal of Organizational Behavior, 23, 875-894.
Stamper, C. L., & Van Dyne, L. (2001). Work status and organizational citizenship behavior: A field study of restaurant employees. Journal of Organizational Behavior, 22, 517-536.
Van Dyne, L., & Ang, S. (1998). Organizational citizenship behavior of contingent workers in Singapore. Academy of Management Journal, 41, 692-703.
Van Dyne, L., & LePine, J. A. (1998). Helping and vioce extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41, 108-119.
Vardi, Y., & Wiener, V. (1996). Misbehavior in organizations: A motivational framework. Organization Science, 7, 151-165.
Vardi, Y., & Winener, Y. (1992). Organizational misbehavior(OMB):A calculative0normative model. Paper presented at the the annual meeting of Academy of Management, Las Vegas.
Lau, V. C. S., Au, W. T. & Ho, J. M. C. (2003). A qualitative and quantitative review of antecedents of counterproductive behavior in organizations. Journal of Business and Psychology, 18, 73-99.
Warren, D. E. (2003). Constructive and destructive deviance in organizations. Academy of Management Review, 28, 622-632.
Watson, D., & Clark, L. A. (1984). Negative affectivity: The disposition to experience aversive emotional states. Psychological Bulletin, 96, 465-490.
Watson, D., Clark, L. A., & Tellegan, A. (1988). Development and validation of brief measures of positive and negative affect: The panas scales. Journal of Personality and Social Psychology, 54, 1063-1070.
Webb, S. L. (1991). Step forward: Sexual harassment in the workplace. New York: Master Media.
Wheeler, H. N. (1976). Punishment theory and industrial discipline. Industrial Relations, 15, 235-243.

QR CODE