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研究生: 邱秋津
Chiu-Chin Chiu
論文名稱: 採購敏捷力建構與應用之研究─以量販C公司為例
Purchasing Agility Implementation and Application- A Case of C Company
指導教授: 吳宗成
Tzong-Chen Wu
口試委員: 欒 斌
Pin Luarn
陳正綱
Cheng-Kang Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理研究所
Graduate Institute of Management
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 61
中文關鍵詞: 敏捷力學習型組織競爭優勢協同合作
外文關鍵詞: agility, competitive advantage, collaboration
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  • 當今知識、技術日新月異,經濟商業環境變化詭譎,競爭者壓力日益增加,消費行為改變,政府法令規章壓力加大,綠色環保、能源與原物料短缺造成經營成本不斷提高,顧客關係維護成本也大幅增加,單依靠企業內部資源與定位,建造出規模與效率的競爭優勢,已經無法確保企業的永續發展。對於外部環境變化訊號,如何正確解讀並因應變化,需要敏捷力運用進行資料分析,預測未來趨勢,使企業能訂出策略,找出發展新契機,一切仰賴敏捷力的發揮與應用。
    本研究進行一系列分析與討論,研究一個國際型跨國企業,如何運用其資源優勢全球連結,快速建立管道取得適當替代性產品,彌補業績與服務缺口。以及如何建構學習型組織,以觀摩與實作模式進行典範與知識轉移,獎勵成員持續性自主學習以提升能力。如何利用內部管理工具設立交流平台,進行資訊、知識交流與個人經驗分享,充分運用組織資源、讓成員能發揮所長認同組織並能吸引多元人才,使有不同想法創造更多元能力。領導者參與合作式領導維繫團隊運作? 如何拉近成員距離,快速形成共識產生協同合作綜效? 團隊合作程度高低,對採購敏捷力發展與應用有關鍵性影響。
    本研究得出結論,企業成敗不僅是有戰鬥力,更要有好的決策品質與落實執行策略,敏捷力即是這三種能力總合。好的組織架構,才會有好的工作團隊;持續性學習、共同績效目標,強連結高凝聚力,敏捷力可從中激發出來。本研究提供給後續研究者的建議是: 敏捷力具有專一性,競爭者無法模仿,需要長期培養,要有適當學習工具與專業技術配合,資訊分享與有效溝通,高層的支持與獎勵敏捷力得以永續發展。


    Today both knowledge and technology are ever-changing. The economic environment is changing too. Not only the stress of competition has been increasing but also consumers routinely complain about the quality of product or services. The legislative environment is becoming very strict. The operations related costs such as eco-friendly sustainable, energy resources are nearly running depletion. Those natural raw materials are continuingly to be in short supply. The costs of sustained relationships with customers are ever increasing. The competitive advantage of business scale and efficiency from inward resources and market positioning are no longer to secure its sustained development. How do they interpret and adapt the sign of external change, the use of agility plays as a very important role to analyze the information and forecast the market trend in the future. It’s all in the agility.
    This case study is doing research to a multinational wholesaler to understand on how to use their resource advantage to do the global connection. How can one quickly find a way to locate a substitute to make up for the sales loss and service gaps? By using a learning organization implement conveyed with demonstration and simulation to do paradigm and knowledge shifting. Group members were awarded for elevating their own ability by continuingly self-discipline learning. How to use the inward management tools to set up an exchange platform for everyone to share information, knowledge and experience with the others? Make full use of the organization’s resource that can better relate to the group and employees talents those who can be appreciated and deployed to an appropriate position as well as attract perspective persons to join the team. The level of collaboration in the entire activity is the key to the purchasing agility implement and application success.
    According to this research we draw a conclusion the agility is an evolution by putting continuingly learning, linkage and cohesive force together as well as goals and visions shared. The agility can boost the business competitive advantage and ensure its sustained development. Suggestion that the agility is specific ability the competitors unable to imitate and need to take long to develop and have to put lot of efforts with learning tools and technology to make it. Organizational learning culture associates with information sharing and efficiency communication are all essence to the agility. High ranking support and incentive awards are all helping the ability development. For long term maintenance an open-mind, flexible with creative management are all essential for its success.

    中文摘要 I 英文摘要 I 誌謝 II 圖目錄 VI 表目錄 VII 第一章 緒論 1 1.1 研究背景與動機 1 1.2 研究目的 2 1.3 研究流程 3 1.4 研究架構 5 第二章 文獻探討 7 2.1 資源基礎理論 9 2.2 協同合作 14 2.3 靈敏力 17 第三章 研究方法 22 3.1 方法論 22 3.2 個案分析模式 27 3.3 研究限制 28 第四章 個案研究與分析 30 4.1 個案公司簡介 31 4.2 分析與討論 33 第五章 結論與建議 50 5.1 結論 50 5.2 對未來研究建議 51 5.3 對於業者的建議 51 參考文獻 52 中文文獻 52 英文文獻 53 網路資料 53

    中文文獻
    1. PSIG博鴻教育訓練中心(2011),PMI-ACPSM敏捷力課程,博鴻國際專案管理顧問講義。
    2. 吳思華,(1998),策略九說,第二版,台北市:臉譜文化事業。
    3. 林東清(2010),知識管理(三版),智勝文化事業有限公司。
    4. Paul Alder, Charles Heckscher & Laurence Prusak,「協立成企業」,哈佛商業評論第59 期,2011年7月。
    5. John Abele(2011),「才智共同體」,哈佛商業評論第59期,頁81-88。
    6. Michael E. Porter & Mark R. Kramer(2011),「創造共享價值」,哈佛商業評論第53期,頁1-17。
    7. Martin Reeves & Mike Deimler (2011),「順應力比變動更靈動」,哈佛商業評論,第60期,頁33-41。
    8. Marcia W. Blen, Michael C. Mankins & Paul Rogers(2010),「建構決策型組織」哈佛商業評論,第46期,頁1-9。
    9. 屠益民、張良政(2010)系統動力學理論與應用。
    10. Hermina Ibarra & Morten T. Hansen(2011),「合作式領導」哈佛商業評論,第59期,頁60-66。
    11. Phil Rosenzweig(2011),「領導力演化史」,哈佛商業評論,第54 期,頁1-9。
    12. Thomas Choi & Tom Linton(2011)「別被供應鏈拴住」,哈佛商業評論,第64期,頁132-¬133。
    13. 黃丙喜、馮志隆、劉遠忠(2009),動態危機管理,台北:商周出版。
    14. 郭子苓(2012),關鍵時刻不失常,一上場就發揮實力,經理人月刊,第89期,頁88-93。
    15. 謝明或(2010),「6項核心要素,打造高效能組織」, 經理人月刊第67期,2010年6月1日,頁44-45。
    16. 欒斌、陳苡任(2009),電子商務,第六版,台北市:滄海書局。
    17. 好市多 (2012),Costco Wholesale員工手冊,台北市:總公司編輯部。
    英文文獻
    1. Nikos C. Tsourveloudi, Kimoon P. Valavanis(2002). “On the Measurement of Enterprise Agility”. Journal of Intelligent and Robotic Systems 33(3):329-342.doi:10.1023 /A:1015096909316.
    2. PMI Agile Certification Practitioner Frequently Asked Questions (2011 April 20)
    3. Robert K.Yin, (1994), “Case Study Research Design and Method”
    網路資料
    1. 維基百科:敏捷力定義
    http://zh.wikipedia.org/wiki/%E7%98%A6%E8%82%89%E7%B2%BE
    2. Wholesale (量販店定義)
    http://www.investorglossary.com/wholesale.htm
    c2004-2012 Investor Glossary - All rights reserved - Terms of Use 2012 05 24 18:41

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