智慧型手機的市場近年來蓬勃發展。根據相關調查發現，多數使用智慧型手機的民眾在目的與需求分析中，網路應用為要點之一。因此，本研究之目的如下：(1)探討現有智慧型手機市場概況及產品功能；(2)探討使用者對於現有智慧型手機之需求與介面使用性；(3)以網路應用之需求作為建構智慧型手機介面要素，測試系統與評估操作績效，並探討使用經驗對於操作智慧型手機之關聯性；(4)整合文獻與實驗之結果，對未來智慧型手機介面提出設計建議。

實驗分為兩部份進行：第一部份為前導性實驗，本研究以智慧型手機市場上的主流作業系統之代表：Nokia 5800、iPhone 3Gs、HTC desire等三款手機，其分屬不同作業系統(分別為Symbian、iPhoneOS、Android)，進行上網應用行為使用性之測試。實驗方法以任務績效搭配問卷法為主，並搭配問卷法，施予受測者QUIS量表，以探求使用內心之主觀評量。

第二部份為驗證性實驗，依據前導性之實驗結果，整理相關文獻進行驗證性實驗。驗證性實驗採2（使用經驗）x3（資訊架構），以組間方式進行。「使用經驗」之變數共有兩個層級：具有使用經驗與不具有使用經驗之受測者。而「資訊架構」之變數共有三級，使用目前Android以及模擬目前市面之主流作業系統Symbian、與研究者自行設計之瀏覽器，三者執行於同一智慧型手機。本研究以績效操作法與問卷法為主，並於實驗中搭配觀察法，觀察並且紀錄受測者操作過程，歸納良好操作介面的設計要點。任務完成後，請受測者填寫QUIS、SUS滿意度問卷，以了解使用者對於手機上網應用行為的認知與需求。

研究結果如下：(1)現行智慧型手機對於沒有使用經驗的使用者而言，執行效率不符預期；(2)採用與電腦功能配置方式相似的瀏覽器，能提高操作績效；(3)智慧型手機之普遍問題為資訊架構之組織結構複雜以及標籤系統不夠明確；(4)對於有使用經驗或沒有使用經驗的使用者而言，操作新的作業系統，在績效表現上沒有太大差異。

The developed market of smart phones had been raised in recently years. Garner (2010) said that the shipments of smart phones in 2010 double than shipments in 2009. It is evidence that smart phones were popular and accepted by the users. According to relevant surveys, we found that the internet application and setting were the one of the most important issues in the most population of the objective and needs analysis of smart phones users. Therefore, the purposes of this thesis as the following illustrations: (1)Investigate the smart phones market situation and products functions.(2)Investigate the interface usability and users’ needs of smart phones.(3)Based on the internet application investigation, the author constructed the framework consisted of smart phones interface elements, systems testing and manipulation performance evaluation to investigate the relevance between usage experience and smart phones manipulation. Integrate the references and experiment results, the author willing to suggest the
design recommendation of future smart phones interfaces.

The experiment had two manipulation processes. The first process was pre-test experiment. The author took the three mainstream operation systems of smart phones for samples, consisted of Nokia 5800 (Symbian), iPhone 3Gs (iPhoneOS) and HTC desire (Android). The internet application usage behavior tasks design consisted of user’s behavior experience about Wi-Fi internet setting, information search and browse, entertainment activity application use. And then the author investigated the tasks operation analysis, satisfaction analysis to the problems of smart phone internet application and setting. The experiment method was constructed with tasks performances and questionnaires, using the QUIS measurement questionnaire to
investigate the users’ subjective experience and measurement.

The second process was verification experiment, according to the pre-test results and relevant references. The experiment was constructed with 2(usage experience) x3(information structure) factorial design, between subject experiment. There were two levels in “usage experience” variable—ever used and never used. There were three levels in “information structure” variable—Android system, simulation of Symbian system and author designed browser, which were all worked on the same smart phone. The research method was focused on the tasks performance evaluation and questionnaires, and combined the observation, which could record the operational process and generalize the well-design interface factors. In the end of tasks, the participants were asked to write the QUIS, SUS satisfaction questionnaires, which could help the researcher to understand the cognition and needs of mobile phone
internet setting behavior. The results are the following illustrations:
(1) There’s low performance efficiency by using the smart phones with the no-experience users
(2) Browsers usage could be increased the performance efficiency with the similar layout setting to the computer functions.
(3) There’s a general problem of smart phones that is the information structure designed complex and unclear tagging system.
(4) There’s no significant difference between have “never used” and “ever used” experience users in the new operational system.

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