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研究生: 魏慶鐘
Ching-Tsung Wei
論文名稱: 探討知識應用服務系統使用者之價值取向
An Exploration Method on Outside-In Value-Creating Product Features for Developing Systems of Knowledge Application Services
指導教授: 紀佳芬
Chia-Fen Chi
鄭振和
Jenher Jeng
口試委員: 欒斌
Luarn Pin
學位類別: 碩士
Master
系所名稱: 管理學院 - 科技管理研究所
Graduate Institute of Technology Management
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 46
中文關鍵詞: 知識應用服務分類與迴歸樹客戶導向
外文關鍵詞: knowledge application service, CART, outside-in
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查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 知識是由許多資訊累積鏈結起來,並能透過有效的方法驗證與實際應用,進而協助進行有效地決策。一直以來在台灣,由於教育體制的系統性問題與資訊取得過於便利,潛意識中扭曲了一般社會大眾對於知識價值的認知。甚至有許多人認為知識應該是公共資源,而不願意花心思或實質的金錢在有價值的知識上。反觀社會文化對應用知識充滿迷思,典型如電視上的股市老師所分享的內容或是媒體對公共政策的報導,充斥著類知識的陷阱,反而會讓一般大眾對知識的價值與應用認知更加混淆。往往一般人在面對比較複雜的問題時,面臨著知識不足或是不知如何應用知識做分析與決策的情況。
    網際網路科技日新月異,然而即使有維基百科提供了豐富的知識,卻沒有教導人如何應用。要解決以上問題,未來一定會有知識科技與知識應用服務的產業興起。改變一般社會大眾對知識的認知與提升使用知識應用服務的興趣,才會讓台灣有機會真正發展知識經濟。本研究中透過一個名為The Wall的創新知識應用服務系統,以系統視覺與功能設計之問卷的形式調查使用者在使用此服務的想法與是否願意付費的觀點,藉由分類與迴歸樹(CART)的統計方法試圖找出使用者願意實際投入資源(時間與金錢)取得知識與應用知識的潛在重要關鍵。希冀本研究能夠透過客戶導向的研究提供未來各式知識應用服務系統在研發初期資源有限的情況下,能以最有效的方式進行開發人機互動界面與知識庫內容結構設計之市場導向參考模式,進而逐漸形塑知識科技工業發展流程。


    Knowledge is linked and formed systematically by information and can be verified and applied for effective decision-making. Due to the systematic problem in our educational system and the convenience for general public to obtain information, the value of knowledge has been distorted subconsciously. Even some people consider knowledge more of public property that valuable knowledge should be free of charge. In the mean time people are having certain myth about applying knowledge. Take investment consulting companies and public policy report as example, the information shared has filled with quasi knowledge trap, which would confuse people at the value of knowledge and knowledge applications. When people are facing complicated problems, either they do not have enough knowledge or they do not know how to use knowledge to make decisions.
    Wikipedia provides rich knowledge but does not teach people how to apply them. To solve the problems mentioned above, knowledge technology and knowledge application service industry would have a great chance to rise in the future. By changing consumer’s perspective to knowledge and raising their interest of using knowledge application services, Taiwan would have great opportunities to develop knowledge economy. Through a survey of an innovative knowledge application service system, The Wall, we use Classification and Regression Tree (CART) to analyze survey data. We are trying to figure out the key factors of what drive consumers to be willing to put resources (time and money) to obtain knowledge. Hope this research will provide outside-in suggestions from the field with ideas of human-machine interactive feature and reference structure of knowledge base for developing a knowledge application system in the early R&D stage with limited resources and shaping the development procedure of knowledge technology industry.

    中文摘要 i ABSTRACT ii 目錄 iii 圖目錄 v 表目錄 vi 第一章 緒論 1 1.1 研究背景與動機 1 1.2 研究目的 2 1.3 研究流程 3 第二章 文獻探討 5 2.1 金融相關知識庫應用領域 5 2.2 分類與迴歸樹應用領域 6 第三章 研究方法 8 3.1 資料來源 8 3.2 研究工具 9 3.2.1 分類與迴歸樹 9 3.2.2 R語言 10 3.2.3 知識應用服務系統—The Wall 10 3.3 問卷設計 14 3.4 比較分析方式與研究標的 15 第四章 研究分析 17 4.1 高中生 20 4.2 大學生 24 4.3 社會人士 28 第五章 綜合討論 32 5.1 潛在使用者行為模式綜合比較分析 32 5.2 系統開發關鍵要素的具體建議 33 5.3 目標族群選擇與系統開發流程 36 第六章 結論與建議 38 6.1 研究結論 38 6.2 研究限制與建議 39 參考文獻 41 中文文獻 41 英文文獻 42 附錄 43

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