市場調查和分析報告指出，機器人流程自動化（Robotic Process Automation, RPA) 可以將重複性、有規則性且流程繁瑣的流程自動化，以模仿人類行為並釋放人力專注於更高價值的任務，這些特性將帶來下一波流程自動化的浪潮，也將對組織績效產生積極的影響。

企業在產業競爭壓力下，無不透過轉型或採用新科技等方法，試圖讓企業可以獲得競爭優勢，進而超越對手。而以導入新科技的方式進行，則需要進行評估是否適合自身企業或業務特性，又與現有系統是否搭配，企業所需的資源或成本能否帶來一定程度的效益，管理高層是否能理解並支持。種種因素都影響著企業在採用新科技時的決定。實際導入後對業務流程的影響，是否對同仁在任務上有所幫助，這也是本研究要探討的內容。

本論文採用哈佛式個案研究方式進行，研究個案公司在導入RPA時受影響的因素，使用科技組織環境架構分析導入RPA時三種構面分別受到何種影響及造成的效果。以任務科技適配模式探討RPA特性與個案公司的業務流程之間，在導入後對績效的影響。

Digital transformation is not exclusive to some specific companies, but all enterprises in the digital era. But how to transform efficiently is the key, and Robotic Process Automation (RPA) plays a simple yet effective role to start the first step.RPA is a software technology that emulates human actions interacting with digital systems and software, which makes it easier to end repetitive tasks and make digital transformation a reality.

Under the pressure of industry competition, companies are always trying to gain a competitive advantage and surpass their competitors by transforming or adopting new technologies. The introduction of new technologies requires an assessment of whether they are suitable for the characteristics of the enterprise or business, whether they are compatible with existing systems, whether the resources or costs required by the enterprise can bring a certain degree of benefit, and whether the senior management can understand and support them. All of these factors influence the decision to adopt new technology. The actual impact on business processes after implementation and whether it helps colleagues in their tasks are also the subject of this study.

This paper adopts a Harvard business school cases method to examine the factors affected by the company’s adoption of RPA. With the Technology-Organization-Environment Framework to analyze the impact and effection of the adoption of RPA. A Task-Technology Fit Model is used to explore the impact of RPA on the performance of the case company after the introduction of RPA.

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