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Author: 盧春滿
Chun-Man Lu
Thesis Title: 趁勝追擊,從管理制度鞏固戰局 —以工程公司個案為例
Pursuit of Victories, Through Management Systems to Win over the Task Performance — An Engineering Company’s Case Study
Advisor: 鄭仁偉
Jen-Wei Cheng
Committee: 鄭仁偉
Jen-Wei Cheng
呂志豪
Shih-Hao Lu
陳俊男
Chun-Nan Chen
Degree: 碩士
Master
Department: 管理學院 - 管理研究所
Graduate Institute of Management
Thesis Publication Year: 2020
Graduation Academic Year: 108
Language: 中文
Pages: 67
Keywords (in Chinese): 組織變革模組化薪酬管理企業文化
Keywords (in other languages): Change Management, Modularity, Compensation Management, Corporation Culture
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本論文的個案公司從事機電整合技術服務業,能與時俱進提供智慧生產、節能、創能、儲能應用的產品,提供完整的電能管理解決方案。個案公司的經營績效,著重在經營報表的呈現,自認為是維持穩定的平衡,面對百家爭鳴,沒有想過要大破大立,很多的問題會被忽略、被合理化,直到經營報表數據上的衰退,加上主力人才的流失,才驚覺不得不變革。

有些原本是二軍的選手,一下子被推上一軍,其實二軍也有至少十年以上的歷練,上任後更有衝勁,經過二年的努力,終於交出漂亮的成績單。公司是否一樣只要看經營報表的數據?就此罷手?公司最重要的資產是人才,要如何保留技術歷程,複製人才至下個案件、至海外分公司?勢必要從管理制度著手推動。

本個案以哈佛式個案撰寫,論文包括個案內容和教師教學指引手冊兩部分,透過教師引導,以個案為實例探討,透過本論文學習組織變革的步驟,依公司經營的特點,進行模組化工作拆解,依此標準將人員的能力分等,與薪酬管理對應調整,以激勵的方式帶動,塑造分享價值觀的企業文化,帶動正面的循環。期望本個案論文可提供給企業界管理者的經營參考。


The case study company of this thesis provides a complete energy solution including all the application products. The service includes mechatronic technology services, intelligent manufacturing, energy saving and energy production. Over the years, the case study company emphasis and rely heavily on operating statements figures and has been self-proclaimed a steady growth corporation based on the statement numbers, many issues have been overlooked, ignored, and even being normalized, until the day the numbers decline, on top, loss of talents, thus, the company realized a reform is inevitable.

The vacated positions filled within the company internally, newly appointees typically are hungry and eager to perform, after two years of hard work on the new position, the appointee hands out a beautiful report card. Should the company be happy and satisfied with the result? And put a stop to the reform? Talent is the most important asset of a company, how to duplicate the success experience and applying it to all the new projects, even extended it to overseas branch offices? It has to start from reforming the management system.

The thesis is written in a Harvard-style case study, it includes two parts: The case content and teaching note. Through teacher’s guidance in case study to learn the eight major steps of management change, establish standard for modularity, set standard according to individual’s ability correspond to compensation management. Work up a shared-value corporate culture by inspiring employees towards positive thinking. It is expected that this case study and provide new and deeper insights to business manager for reference.

中文摘要 I ABSTRACT II 誌謝 III 圖目錄 VI 表目錄 VII 壹、 個案本文 1 一、 開場白 1 二、 個案公司背景 2 三、 第一次的驚覺 3 (一)、 危機四伏 3 (二)、 重新整隊 4 (三)、 亟待解決的挑戰 6 (四)、 是危機也是轉機 8 四、 第二次的掙扎 14 (一)、 面對反彈的必然 15 (二)、 推動成長的五件功課 16 五、 再次的跨部門會議 19 (一)、 不宜貿然進行 19 (二)、 進行技術職能評價 20 (三)、 KPI的加分題 25 (四)、 提高獎勵 26 六、 提案改善審查會議 27 七、 KPI的加分題定義 28 八、 交出成績單 31 貳、教師教學指引手冊 33 一、 個案總纜 33 二、 學生課前準備 34 三、 教學目標與適用課程 34 四、 教學重點及時間分配 36 五、 個案人物 38 六、 個案分析 39 七、 教學項目 40 課程目標一: 組織變革之探討 40 課程目標二: 模組化之探討 42 課程目標三: 薪酬管理之探討 45 課程目標四: 企業文化之探討 48 八、 個案回顧與總結 50 九、 板書規劃 51 參、參考文獻 57

1. Kotter, J. P. (1995). Leading Change: Why Transformation Efforts Fail. Harvard Business Review, 73(2), 59-67.
2. Michael Porter (1985), "The Competitive Advantage: Creating and Sustaining Superior Performance", Free Press.
3. Raymond Vernon (1966), International investment and international trade in the product cycle, Quarterly Journal of Economic, 80, 190-207.
4. Robbins S.P. (1992) Essentials of organizational behavior6th. New Jersey: Prentice-Hill.
5. 江明州(2003)。模組化理論與實務之研究-以資訊電子業B公司為例。政治大學企業管理研究所碩士學位論文。
6. 李青芬、李雅婷與趙慕芬譯(2002), Robbins, S.P.著, 組織行為學,台北:華泰文化。
7. 柯維經典語錄:18個關鍵原則,創造成功人生The Wisdom and Teachings of Stephen R. Covey,天下文化出版,2018年。
8. 葉保強(2019),企業文化的創造與傳承,五南出版社。
9. 鄭仁偉(2019),EMBA組織管理課程教材,台灣科技大學。
10. 諸承明、戚樹誠、李長貴 (1966),「薪資設計之文獻回顧與評論-建立『薪資設計四要素模式』」,人力資源學報, 第六期,57-86。
11. MBA智庫百科(http://wiki.mbalib.com/wiki/)
12. 哈佛商業評論(https://www.hbrtaiwan.com/)

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