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研究生: 姚欣延
Hsin-yen Yao
論文名稱: 台灣銀行業品牌權益模型衡量之建構與研究
A Study on Construction of the Brand Equity Measurement Model: A Case of Taiwan Banking Industry
指導教授: 徐中琦
Jon-Chi Shyu
口試委員: 劉邦典
none
梁榮輝
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 58
中文關鍵詞: 品牌品牌權益品牌價值InterbrandBBDOHIROSE
外文關鍵詞: Brand, Brand Equity, Brand Value, Interbrand, BBDO, HIROSE
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處於金融環境瞬息萬變的今日,優質金融品牌的價值與重要性也大幅提升。在實務上,若能準確地衡量銀行的品牌權益,不僅可以使企業在經營面更進一步改善不足之處來提升其價值,更能在投資上使併購雙方獲益。
本研究綜合英國Interbrand、德國BBDO與日本HIROSE等三個較具知名度的品牌權益鑑價模型之優點,並考量台灣地區銀行業的財報特性後,以合作金庫及彰化銀行為例,提出以價格優越性(Price Prestige Driver;PPD)、品牌影響力(Brand Effect Driver;BED)、品牌擴張性(Expansion Driver;ED)及品牌折現率(Discount Rate;r)四大因子作為影響變數,建構出符合台灣銀行業之品牌權益模型。
實證結果顯示,合作金庫的品牌價值為新台幣73.10億元大於彰化銀行的品牌價值69.71億元。本研究主要貢獻在於提供銀行業者以簡便的方式準確地衡量品牌權益,並藉由模型中各項影響變數,提供兩家銀行在未來管理上之實質建議;另一方面,銀行業者也能用此模型分析本身與競爭對手的優劣勢,進而將其自身價值極大化。


Nowadays, as financial environment changes rapidly, the value and significance of outstanding financial brand also increase immensely. In the practical aspect, if we could measure bank’s brand equity precisely, we can not only make improvements to increase company’s value in the operational aspect but also make both merger and acquisition benefit from each other on investment.
This study employs the comprehensive advantages of Interbrand, BBDO and HIROSE brand valuation model, along with the reference to the characteristics of the banking financial statements in Taiwan, to develop the suitability of the brand valuation model which is applied to Taiwan Cooperative Bank and Chang Hwa Bank. The model is mainly including the following four factors: Price Prestige Driver (PPD), Brand Effect Driver (BED), Expansion Driver (ED) and Discount Rate.
The empirical analysis of this study shows the brand value of Taiwan Cooperative Bank, approximately 73.10 billion, which is higher than Chang Hwa Bank, whose value is approximately 69.71 billion. The contribution of this study is to provide banker use easy way to accurately measure brand equity. In addition, through the each variable in the model, we can provide the practical advises for two banks in the future management; on the other side, bankers also can utilize this model to analyze the pros and cons of competitors and its self, and further maximize the value of its self.

目錄 摘要I AbstractII 表目錄IV 圖目錄V 第壹章緒論1 第一節研究背景與動機1 第二節研究目的2 第三節研究架構3 第貳章文獻探討4 第一節品牌定義4 第二節品牌權益4 第三節品牌權益構面6 第四節銀行業之服務品質11 第參章研究方法13 第一節常見品牌權益鑑價模型13 第二節台灣品牌權益鑑價模型22 第三節問卷設計25 第肆章實證結果與分析29 第一節問卷分析29 第二節台灣銀行業品牌權益價值計算32 第伍章結論與建議39 第一節實證結果分析與結論39 第二節實務意涵42 第三節研究限制與未來研究建議45 參考文獻46 附錄一50

一、中文文獻
1.方世榮、黃美卿(2001),銀行業關係價值-忠誠度模式之實證研究,輔仁管理評論,第8卷第2期(9月):47-72。
2.左峻德,林妙雀,林昭孜,張嵐欣(2005),"英國、德國與日本品牌鑑價及評估台灣地區未來連鎖加盟品牌權益衡量之研究",台灣行銷研討會,台灣經濟研究院(Ed.) Vol.2005台灣行銷研討會論文集。劍潭青年活動中心,台灣台北。
3.吳孟融(2012),"品牌權益模式之建構與研究-以台灣電信業為例",國立台灣科技大學管理學院MBA研究所碩士論文。
4.林仙芳(2012),"台灣品牌權益模型之建構-以台灣便利商店產業為例",國立台灣科技大學企業管理系研究所碩士論文。
5.林昭儀(2012),金融龍頭寶座風雲變色 100大金融業,天下雜誌,496期:P.253-256。
6.袁郁淳(2005),"品牌價值評價模型之探討─日本HIROSE品牌鑑價模型",東吳大學會計學系研究所碩士論文。
7.陳振燧、洪順慶(1999),"顧客基礎的品牌權益建立之研究",管理學報,第十五卷,第四期,P.623-642。
8.楊朝旭、黃潔(2003),"非財務資訊之價值攸關性-以銀行業之服務品質為例",中華管理評論 Vol6, No.2。
9.葉芳汝(2008),"品牌價值與企業價值觀聯性之研究-以金融保險業為例",逢甲大學會計學系碩士論文。
10.劉柏立(2004),"日本品牌鑑價模型-HIROSE模型",台灣經濟研究院品牌鑑價研討會資料。

二、外文文獻
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2.Aaker, David A. (1992), "Managing the Most Important Asset: Brand Equity," Planning Review, 20 (5), 56-68.
3.Aaker, David A. (1996),"Measuring brande equity across products and markets," California Management Review, Vol.38, No. 3, 102-120.
4.Aaker, David A. and Kevin Lane Keller (1990), "Consumer Evaluations Of Brand Extensions," Journal of Marketing, 54 (1), 27-41.
5.Barwise, Patrick, Christopher Higson, Andrew Likierman, and Paul Marsh (1989), "Accounting for Brands." London: London Business School and The Institute for Chartered Accountants in England and Wales.
6.BBDO (2001), "Brand Equity Review," BBDO Group Germany.
7.BBDO (2002), "Brand Equity Excellence," BBDO Group Germany.
8.BBDO(2004), "Brand Equity Drivers Model Volume3," BBDO Group Germany.
9.Biel, Alexander L. (1992), How Brand Image Drives Brand Equity. " Jounnal of Advertising Research, Vol.32(6), 6-12.
10.Blackston, M. (1992), "Observation: Building Brand Equity by Managing the Brand’s Relationship," Journal of Advertising Research, Vol.32, 79-83.
11.Brasco, Thomas C. (1988), "How Brand Names Are Valued for Acquisition," in Defining, Measuring and Managing Brand Equity, Lance Leutheeser (Ed.) Vol. May.Cambridge, MA: Marketing Science Insititute.
12.Copeland, T., T. Koller, and J. Murrin, Valuation : Measuring and Managing the Value of Companies, 3rd ed., Wiley, 2000.
13.Farguhar, P.H.(1989), "Managing Brand Equity," Marketing Research, 1 (3), 247-33.
14.Interbrand (2004), "Brand Valuation," Interbrand. Kamakura, Wagner A. and Gary Russel (1990), "A Scanner-Based on Measure of Brand Equity," in MSI Workshop on Brand Equity. Cambridge, MA.
15.Keller, Kevin Lane (1993), "Conceptualizing, measuring, and managing customer-based brand equity," Journal of Marketing, 57 (1), 1-22.
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23.Mullen, M. and A. Mainz (1989), "Brands, Bids and Balance Sheets : Putting a Price on Protected Products," Acquisitions Monthly, April, 24-27.
24.Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1988a), "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality", Journal of Retailing, Vol. 61, Iss.1, pp. 12-40.
25.Penrose, Noel (1989), "Valuation of Brand Names and Trademarks," in Brand Valuation : Establishing a True and Fair View, John Murphy, ed. London: The Interbrand Group.
26.Simon, Carol J. and Mary W. Sullivan (1993), "The measurement and determinants of brand equity: A financial approach," Marketing Science, 12 (1), 28-52.
27.Srivastava, Rajendra K. and Allan D. Shocker (1991), Brand equity : a perspective on its meaning and measurement. Cambridge, Massachusetts: Marketing Sciece Institute.
28.Stafford, M. R. 1994. Demographic discriminators of service quality in the banking industry. The Journal of Service Marketing 10(4): 6-22.
29.Stobart, Paul (1989), "Alternative Methods of Brand Valuation," in Brand Valuation: Establishing a True and Fair View, John Murphy, ed. London: The Interbrand Group.
30.Ward, Keith (1989), "Can Cash Flows of Brands Relly be Capitalized," in Brand Valuation : Establishing a True and Fair View, John Murphy, ed. London: The Interbrand Group.
31.Zeithaml, V. A. & Bitner, M. J. (1996), Services Marketing, New York;McGraw-Hill.
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