經中華民國衛生福利部全面實施醫院評鑑後，現今的臺灣醫學中心、區域醫院、地區醫院皆導入產業界的診間報到系統來改善醫療服務品質，而在醫療門診的各項服務品質指標中，民眾最直接的感受就是在候診間等候看診的時間，而等候時間的長短會直接影響醫療服務品質與民眾滿意度。因此，若能夠縮短民眾等候看診的時間，不僅能提升民眾就醫的滿意度，無形中也提升了醫院的競爭力。
有鑑於醫院的候診間常常擠滿了等候看診的民眾與陪伴的家屬，而民眾通常不知道何時可以輪到自己看診，所以往往很早就至候診間等待，如可以有效減少病患的候診時間、更靈活的排序看診順序，不僅民眾與家屬可以更有效率地利用等候時間，更可以降低跟診護理人員的工作量，免除民眾質疑護理人員排序不公平的爭議，以紓解醫院候診間人滿為患的情況。
本研究可成功的預估民眾的等候時間，並可根據診間醫生當時的看診速度情況，依權重值做智慧化的排序調整，以計算出最佳的看診順序，大幅縮短病患待在候診間的時間，增進院內醫療服務品質。

Since the full-scale practice of hospital accreditation proposed by the Ministry of Health and Welfare, medical centers, regional hospitals, and district hospitals nowadays have introduced the exam room report system to improve quality of medical services. Among service quality indicators in outpatient clinics, the most direct feeling sensed by the public is related to the time spent in a waiting room. The length of waiting time directly affects quality of medical services and the public’s satisfaction. Therefore, shortening the time spent in a waiting room not only enhances the public’s satisfaction at seeking medical advice but indirectly increases a hospital’s competitiveness.
In view of the fact that a waiting room is often packed with people seeking medical advice and their family members due to insufficient information about time for the medical turn to see the doctor, how to effectively reduce the waiting time and flexibly arrange the medical examination order enables patients and their family members to efficiently use the waiting time. It further lowers the workload of follow-up paramedics, rids the public of the disputes over unfair ordering by the nursing staff, and alleviates the trouble of overcrowdedness in waiting rooms.
The current study could successfully predict the waiting time and according to the speed of medical examinations by a doctor, make intelligent order arrangements based on weights. An optimal medical examination order could be calculated, thus greatly reducing the time spent in a waiting room and enhancing quality of medical services.

中文部分
1. 八十五年，醫院門診掛號時間之研究，胡國岱
2. 八十八年，應用等候理論評估醫院急診室人力資源之研究，粘孝堉、陳信誠
3. 八十九年，類神經網路於醫療業民眾失約預測之應用，曾育培
4. 九十一年，類神經網路為基底的彈性門診預約系統，趙明彥
5. 九十三年十一月，候診逾半小時，煩燥上身，洪素卿
6. 九十四年六月，最佳就診時間即時預估與查詢系統之設計
7. 九十五年十月三十日，提供比例式延遲差別服務之新排程機制
8. 九十八年六月二日，智慧型網頁查詢最佳候診時間系統
9. 九十八年，具自動簡訊通知之嵌入式醫院排診叫號多媒體系統
10. 九十九年一月一十三日，衛教資訊平台
11. 一○二年七月九日，適用於急門診流程的安全 RFID 醫療資訊系統之設計
12. 一○四年一月十四日，醫療資訊商善用其優勢開創新服務
13. 一○六年六月，以系統模擬改善高階健康檢查流程-以北 區醫學中心附設之健康管理中心為例

英文部分
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2. Brahimi, M., Worthinton, D. J. 1991. Queuing Models for out-Patient Appointment Systems – A Study, The Journal of the Operational Research Society Vol.42 Iss.9: 733-746.
3. Kawano H., Akamatsu Y., Ukai F., Takahashi Y., Hasegawa T. 1993. Software Environment For Hybrid Performance Evalution Tool, IEEE Pacific Rim Conference on vol.2 532 – 535.
4. Hiller F. S., Lieberman G. J. 2002. Introduction To Operation Research, 7rd ed., 946-973. New York: Mcgraw-Hill.