研究生: |
陳坤煌 Kun-Huang Chen |
---|---|
論文名稱: |
以資源基礎觀點探討ERP系統導入之關鍵因素-以F公司為例 A Study of the Critical Success Factors in ERP System Implementation with Resource Based View—A Case Study of F Company |
指導教授: |
余尚武
Shang-Wu Yu |
口試委員: |
盧瑞山
Ruei-Shan Lu 洪政煌 Cheng-huang Hung |
學位類別: |
碩士 Master |
系所名稱: |
管理學院 - 資訊管理系 Department of Information Management |
論文出版年: | 2010 |
畢業學年度: | 98 |
語文別: | 中文 |
論文頁數: | 63 |
中文關鍵詞: | 企業資源規劃 、關鍵因素 、資源基礎理論 |
外文關鍵詞: | Enterprise resources planning, Critical success factor, Resources based view |
相關次數: | 點閱:607 下載:16 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
企業資源規劃系統(Enterprise Resource Planning System;ERP System)的導入為現代企業資訊化所必備的要件之一,ERP系統具有支援公司內部營運作業的功能。然而ERP系統的導入不但價格昂貴,且研究顯示有大多數的ERP系統導入專案執行是不成功的,造成了時間與資源上的浪費。
故本研究採用個案研討的方式,探討ERP系統導入時所需具備的關鍵因素;並以資源基礎觀點來檢索個案公司導入ERP系統的實際步驟,探討個案公司本身所具有的資源與能力,何者能成為導入系統的關鍵因素,協助企業提高系統導入順利的機率,同時也探討ERP系統的導入,能為企業產生何種產生競爭優勢的資源與能力。本研究並提出以下兩點結論。
1. 個案公司本身之資源與能力確實能成為ERP系統導入之關鍵因素。
2. 個案公司本身之準備與外部顧問公司的協助圍相當重要的關鍵因素,因此關鍵因素除了企業本身的資源與能力,同時也包含外部的各項助力。
The implementation of enterprise resource system (ERP) is becoming a critical factor of informatization to modern enterprise. ERP system could support the operation within company. However, the implementations of ERP system cost too much to some company, and most research indicate that most ERP system implementation project end up in failure, and result in waste of time and resource.
This study investigated a case study approach to research the critical success factor of ERP system implementation; and inspect the progress of ERP system implementation with Resource Based View (RBV) to understand what kinds of resource and capability could become the critical success factor. This study also investigated what kind of resource and capability would come out from the implementation of ERP system. Therefore, this study indicates two results.
1. The resources and capability of case play a significant rule in the implementation process of ERP system.
2. The preparation of case and the support of consultant company also play significant rule in the implementation process of ERP system. The result indicates that the critical success factor of ERP system implementation include both inner resources and outer support.
中文部份
[1] 張緯良、陳育亮 (2002),「和企業同一陣線的B方顧問」,《資訊與電腦》,第260 期,2002,第78-79 頁。
[2] 蘇郁秀(1999),「台灣地區企業採用企業規劃資源系統之影響因素研究」,國立台灣大學會計學研究所碩士論文。
[3] 盧諭緯(2000),「ERP編造E企業的基因密碼」,數位時代週刊,90頁。
[4] 謝倫洲(2000),「現代企業管理的重要課題ERP System」,企業通雜誌,2000.7。
[5] 趙翠珍(2001),「企業導入ERP系統之成功關鍵因素分析」,大同大學事業經營研究所在職碩士論文。
[6] 張緯良、陳育亮 (2002),「ERP成敗關鍵—企業流程再造」,資訊與電腦,2002,6,(PP 14-17)。
[7] 黃喧(2006),「ERP導入成功關鍵因素與績效評估之探討—以T公司為例」,美和技術學院2006南台灣商管科技研討會,June 1-2 2006。
[8] 陳政賢(2001),「營建業企業資源規劃導入分析模式之建構」,國立台灣大學土木工程學研究所碩士論文。
[9] 郭榮昌(1998),「ERP專刊」,電子時報,第82版。
[10] 吳思華(1993),「策略九說」。
英文部分
[11] Aaker , David A . ( 1984 ) , Strategic Management , New York:John Wiley & Sons .
[12] Barney, J. B. (1991). "Firm Resources and Sustained Competitive Advantage", Journal of Management, 17(1), pp. 99-120.
[13] Barringer, B.R. and F.F. Jones, (2004), “Achieving Rapid Growth:Revisiting The Managerial Capacity Problem,” Journal of Developmental Entrepreneurship, 9(1), pp. 73-86.
[14] Dierickx, I. and K. Cool (1989a). “Asset Stock Accumulation and Sustainability of Competitive Advantage”, Management Science, 35(12), pp. 1504-1511.
[15] Jason, M.A. and A.Subramanian(1996),”Packaged software:Selection and Implementation policies”,INFOR,34,2,(pp.133-151).
[16] Davenport,T.,and J.Short(1998),”Putting the enterprise into enterprise.”
[17] Bingi,P .,M.Sharma and Godla,K (1999),Mar,”What Makes ERP Effect”, Manufacturing System,(pp.120-121)
[18] Cole-Gomolski,B.(1998)”Enterprise resource planning; systems development ;problem ;systems management”,computerworld,Vol.32, Iss.38.
[19] Cliffe, S.,"ERP Implementation", Harvard Business Review,pp.16 - 17,1999.
[20] Rockart , JohnF . ( 1979 ) , " Chief Executive Define Thei Own Data Needs " , Havard Business Review , March 一April .
[21] Lado, A.A., N.G. Boyd, P. Wright, and M. Kroll, 2006, “Paradox and Theorizing Within the Resource-based View,” Academy of Management Review, 31(1), pp.115-131.
[22] Kale, V ., Implementation SAP R/3:The Guide for Business and Technology Manager,SAMS Publishing, Indianapolis, 2000.
[23] Morecroft, J. “Resource management under Dynamic Complexity”System perspectives on resource capabilities and management process ,2002,pp19-39.
[24] Penrose, E. (1959). The Theory of the Growth of the Firm. Basil Blackwell, London.
[25] Peteraf, M. A., 1993, “The Cornerstones of Competitive Advantage:A Resource-Based View,” Strategic Management Journal, 14, pp. 179-191.
[26] Prahalad, C. K. and G. Hamel (1990). ‘ The Core Competence of the Corporation’, Harvard Business Review, May-June, pp. 79-91.
[27] Rizzi, A. and R. Zamboni,“Efficiency Improvement in ManualWarehouses through ERP Systems Implementation and Redesign of the Logistics Processes”, Logistics Information Manage, pp.67-77, 1999
[28] Reed, R. and R.J.Defillippi, 1990, “Causal Ambiguity, Barriers to Imitation, and Sustainable Competitive Advantage,” The Academy of Management Review 15(1), pp. 88-102.
[29] Rubin, P.H. The Expansion of Firms, p.936-949.
[30] Teece, D. J., G. Pisano and A. Shuen (1997). “Dynamic Capabilities and Strategic Management”, Strategic Management Journal, 18(7), pp. 509-533.
[31] Welti, N., Successful SAP R/3 Implementation:Practical Management of ERP Project, Addison-Wesley, 1999
[32] Wildemann H., ”The implementation of computer integrated manufacturing system”, Munchen, 1990.
[33] Damanpour, F., “Organizational innovation:a meta-analysis of effects of determinants and moderators,” Academy of Management Journal, Vol.34, No.3, 1991, pp.555-590.
[34] Carpenter, M.A. & W.G. Sanders. 2007. Strategic Management:A Dynamic Perspective
[35] Martin, M.H., “An ERP Strategy,” Fortune. Febuary 1998, pp.95-97
[36] GatnerGroup, Dataquest, ERP Software Publishers:Service Strategies, and Capabilities, 1999, Dataquest.
[37] Collis, D. J., & Montgomery, C. A., 1995, Competing on Resources:Strategy in the 1990s, Harvard Business Review, July-August.