「中華民國品質學會」自九十一年起，為推廣資訊軟體品質觀念，推動資訊軟體品質教育，協助各界提升資訊軟體品質，舉辦軟體品質工程師認證(Certified Software Quality Engineer, CSQE)考試，並由「中華民國資訊軟體協會」開設相關的培訓課程，至今已舉辦共26期，共培育了871位學員。惟目前並無針對資訊軟體品質課程培訓的成效作探討，因此本研究主要目的有三項：(1)評估CSQE課程對結訓人員在職場上實際的知識應用程度與個人效益；(2)分析不同學員背景變項與培訓成效之間的關係；(3)探討培訓成效中的培訓滿意度、知識吸收度、知識應用度與個人效益間的關係。
本研究以Kirkpatrick學者所提出的「四階層評估模式」作為理論基礎，編製「CSQE培訓成效評估調查問卷」作為研究工具，以曾參與CSQE培訓課程的學員為研究對象，共寄出523份正式問卷，回收122份，回收率為23%，有效問卷116份，可用率為22%。經統計分析後，根據本研究發現，獲致如下結論：(1)本研究學員的CSQE課程培訓成效良好。(2)學員的年齡、學歷、工作職稱、工作年資、及培訓年度等個人背景變項不會影響CSQE培訓總成效，但會影響培訓所帶來的個人效益之薪資與升遷。(3)CSQE培訓課程的培訓滿意度、知識吸收度、知識應用度及個人效益之間有顯著正相關。

In order to popularize software quality concept, advance software quality education, and promote the importance of software quality to domestic software-related industries, Chinese Society for Quality (CSQ) of Taiwan initiated a “Certified Software Quality Engineer (CSQE)” examination in 2002. Meanwhile, to promote CSQE in domestic software industry, Information Service Industry Association (CISA) of Taiwan has offered CSQE training program since 2003. But to date there is no report on evaluating the effectiveness of CSQE Training program. Hence, this thesis aims to explore the following three issues: (1) Evaluate the real benefits of CSQE training program for those finishing courses; (2) Analyze the relationship between trainee’s background and the training program’s effectiveness; (3) Investigate the relationships among the trainee’s training satisfaction, individual knowledge absorption degree, individual knowledge implication in the field, and individual benefit.
Based on Kirkpatrick’s four-level evaluation model, this study was carried out by questionnaire in order to evaluate the effectiveness of CSQE training program. Trainees that attended the CSQE training program were targeted as a sample. A total of 523 questionnaires were sent to these subjects. Returned questionnaires numbered 122, with a response rate of 23%, but only 116 of the questionnaires were effective. Thus, there was an effective response rate of 22%. Data was analyzed by using statistical analysis methods. The research findings were as below: First, the effectiveness of CSQE training program is positive. Secondly, the trainee’s backgrounds including age, education, title position, work experience and training’s year don’t have significant effects on the effectiveness of the CSQE training program. Third, there is a positive relationship among trainee’s satisfaction, individual knowledge absorption degree, individual knowledge implication in the field and individual benefit.

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