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Author: Tsyden Malanova
Tsyden - Malanova
Thesis Title: A Case Study on Business Process Reengineering for a Small Business in Information Technology Industry
A Case Study on Business Process Reengineering for a Small Business in Information Technology Industry
Advisor: 劉代洋
Day-Yang Liu
Committee: 陳俊男
Chun-Nan Chen
鄭仁維
Jen-Wei Cheng
Degree: 碩士
Master
Department: 管理學院 - 管理學院MBA
School of Management International (MBA)
Thesis Publication Year: 2014
Graduation Academic Year: 102
Language: 英文
Pages: 78
Keywords (in Chinese): reengineeringprocessbusiness
Keywords (in other languages): business, process, reengineering
Reference times: Clicks: 239Downloads: 16
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  • Reengineering is a popular and powerful tool for business development and reorganization. It has been popular since early 90ies.
    In the case study, which we discussed in this work, business process modeling appeared as a powerful tool to help the case company to reduce the cost of three processes and terminate the cost of one process.
    In the given work we studied and summarized the theoretical basis of business process reengineering; collecting the necessary case company data, processing and analyzing it and representing the findings on both the theory and practice of business process reengineering applied to a contemporary small business in IT industry. The given case study can be useful for business process management practitioners and professionals from related areas; as well as for future studies on business process reengineering.


    Reengineering is a popular and powerful tool for business development and reorganization. It has been popular since early 90ies.
    In the case study, which we discussed in this work, business process modeling appeared as a powerful tool to help the case company to reduce the cost of three processes and terminate the cost of one process.
    In the given work we studied and summarized the theoretical basis of business process reengineering; collecting the necessary case company data, processing and analyzing it and representing the findings on both the theory and practice of business process reengineering applied to a contemporary small business in IT industry. The given case study can be useful for business process management practitioners and professionals from related areas; as well as for future studies on business process reengineering.

    Contents Chapter 1. Introduction 1.1 Motivation…………………………………………………………………………………………………….……...2 1.2 Purposes………………………………………………………………………………………………………….…….3 1.3 Contents of Research……………………………………………………………………….………………..….4 1.4 Research Limitations………………………………………………………………………..………………..….6 Chapter 2. Literature Review 2.1 Business Process Reengineering……………………………………………………………………………….….7 2.2 Application of business process reengineering…………………………………………………………..21 Chapter 3. Research Methodology 3.1 Research Design………………………………………………………………………………………………..……..…31 3.2 Interview………………………………………………………………………………………………………..…….…….32 Chapter 4. Case Analysis 4.1 Company Background and Motivation.……………………………………………………………………….33 4.2 Business process reengineering applications in the company…………………………………….34 4.3 Future Challenges…………………………………………………………………………………………………..…..56 Chapter 5. Conclusion and Recommendations…………………………………………………………..……58 References……………………………………………………………………………………………………………..……….65 Appendix…………………………………………..……………………………………………………….…………….…….69

    References
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