知識資產是現今知識經濟發展趨勢中，最重要的核心競爭能力。但知識存在於人的腦海中，欲使知識創新，便需先促進人與人間之交流，交流便是分享的過程，因此，知識分享可謂知識創新和管理的成功關鍵因素之一。而如何建立一個有效地知識社群，提供知識儲存與運作的組合，協助社群使用者將隱性知識外化，並整合個人社交網路作為分享知識的關鍵媒介，將是能提升社會整體競爭力與知識分享綜效的重要議題。在現今時代，聚集最多人的不是一個國家，而是社群網站，社群網站在現今已經是一個重要的社交工具，近年來，Facebook的使用人數迅速成長，已成為全球目前最受歡迎之網路社群平台，且是個人社交關係的重要代表。為因應當前全球化競爭與知識經濟發展趨勢，在探討先前的研究文獻之下，本研究結合知識管理、知識分享、社會網路理論等理論基礎，運用創新的資訊科技，透過Facebook的Open Graph 理念與工具，建立一個整合社交關係的知識社群系統，透過這樣的方式，於本研究系統上之知識活動訊息能被快速且簡易的散發出去，由於整合了社交關係，社群使用者之間的信任和瞭解，增加了交換意見的意願和達成共識的可能性。在此過程中，成員間的相互信任進一步增進，從而在網路成員之間建立起長期、穩定、互惠的知識協作、知識交流關係。

本研究使用文獻分析法與系統展示法，透過分析先前文獻為基礎並建置知識社群系統，在系統實施後，從先行使用者內抽樣出數名使用者，參與後續訪談。系統檢驗時使用個案訪談對社群使用者進行深入訪談分析，藉以確認本研究之實用性。綜合上述，本研究所提出之貢獻如：1. 建立一個改善過往問題與易用性的知識銀行社群系統。2. 提出一個整合Facebook的使用者社交網路的社群新模式。3.提供完整的系統功能與機制以支援社群成員間對知識的蒐集、儲存與知識分享等知識活動。4. 透過知識團的功能，將社群成員組織並使所累積的知識活動能夠被整理記錄，以作為知識所需者參考。5. 建立知識問答與知識文章的混合機制，使得內隱知識能夠透過機制被挖掘且即時被分享擴張。

In the knowledge and economic trends, the most important competition ability is knowledge assets. However, owing to the knowledge exists in the human brain, if we want the knowledge innovation, we should promote communication between people. Knowledge interflow is the process of sharing; therefore, knowledge sharing is one of the key successful factors of knowledge innovation and management. The most important issue of promote the competition of society and the knowledge-sharing synergy is how to establish an effective knowledge community, provide knowledge storage and operation assist users externalization of tacit knowledge, and integrate personal social networks as the key media of knowledge-sharing. Now, gather the largest number of people not a country but a social networking sites. Social networking sites has turned to an important social tool now, in recent years, the users of Facebook has rapid growth become the most important representatives of interpersonal and the most population social websites in the world. For coordinate the global competition and the knowledge and economic trends, precondition of doing previous researches, this study integrates knowledge-management; knowledge- sharing and social network theory basic theory etc. Use of the innovative information technology, through the Facebook open graph’s idea and tool, establish an integrated network platform of social relations. Through this way, in this study system, the intellectual activity messages could be spread quickly and easily. Due to integrate social relationships, the trust and understand between the users has increased the exchange opinion and reach a consensus of possibility. In this process, the trust between members has increased; thereby establish the knowledge collaboration and knowledge interflow relationships of the long-term, stable and reciprocal between network members.
This study use literature analysis and system display method, through analysis previous literature as basic and establish knowledge social system. After implementation of the system, extract a few users from in system users to attend follow- up interview. by integrating the above-mentioned, This study make main contributions as: (1) Improve the past problems and ease of use Knowledge Bank Community System. (2) Proposed a new model of an integrated Facebook user’s social networking community. (3) Provide a complete system functions to support the collection, storage, and knowledge sharing.

中文文獻
1. 上海社科院科研處(2012)，知識銀行：人力資本融資政策與社會經濟協調發展，新智庫論壇之八十期。
2. 方文智(2004)，國民小學知識社群之研究-以嘉義縣為例，國立中正大學教育研究所碩士論文。
3. 王如哲(2002)，知識經濟與教育，台北：五南。
4. 王振寰(2003)，臺灣社會，台北：巨流。
5. 王舉忠(1986)，有知學則有力矣-王充論知識就是力量，遼寧大學學報，第13期。
6. 吳仁和、林信惠(2001)，系統分析與設計－理論與實務應用，智勝出版。
7. 吳行健(2000)，知識管理創造企業新價值，管理雜誌，第315期，第84∼86頁。
8. 李佩玲(2002)，教師分級制對教師專業發展的影響─專業學習社群教師的觀點，國立花蓮師範學院國民教育研究所碩士論文。
9. 杜鵬程(2010)，企業員工知識分享行為影響因素研究－基於社會交換理論的視角，安徽大學技術經濟及管理研究所碩士論文。
10. 汪金城(2001)，研發機構分享機制之研究-以工研院光電所研發團隊為例，國立政治大學公共行政研究所碩士論文。
11. 林東清(2003)，知識管理，智勝文化。
12. 林信惠、黃明祥、王文良(2005)，軟體專案管理，智勝出版。
13. 林傑毓、曾慈君(2000)，知識管理架構中虛擬社群應用之研究，中華民國科技管理研討會論文集，第二輯，第301∼313頁。
14. 馬岳琳、謝明玲(2011)，FB狂潮到底改變了什麼？，天下雜誌，第469期。
15. 梁定澎(1997)，資訊管理研究方法總論，資訊管理學報資訊管理實證研究方法研討會特刊，第四卷，第一期，第1~6頁。
16. 黃智聖(2001)，企業知識社群之研究，國立中山大學企業管理學系碩士論文。
17. 黃毅志(2002)，社會階層、社會網絡與主觀意識－臺灣地區不公平的社會階層體系之延續，臺北市：巨流。
18. 黃蘭鍈、陳憶菁(2012)，社交網絡服務網站的使用者動機與負面評論之研究－以Facebook為例，國立彰化師範大學行銷與流通管理學系研究所碩士論文。
19. 勤業管理顧問公司(2000)，知識管理的第一本書，商周。
20. 楊子江、王美音(1997)，創新求勝，遠流出版社。
21. 楊波(2012)，能否建一個知識銀行：里瓦諾教授談人力資本投資新思路，解放日報。
22. 葉至誠、葉立誠(1999)，研究方法與論文寫作，台北：商鼎文化出版社。
23. 蔡佳芬(2011)，應用知識管理系統建置學習分享平台之研究，國立台灣科技大學資訊管理研究所碩士論文。
24. 盧希鵬(2011)，網路行銷：連結經濟下的社交網路數位革命，雙葉書廊。
25. 賴明豐(2001)，GSS應用於產品創意發想階段之研究，台灣科技大學資訊管理研究所碩士論文。
26. 蘇政宏(2002)，知識管理績效指標之建構與衡量：跨功能之量表設計與實證研究，義守大學管理研究所碩士論文。
27. 蘇柏州(2001)，企業員工知識分享意願因素之研究，長庚管理學院經營管理研究所碩士論文。

英文文獻
1. Baym, N.K.(1994), The Emergence of Community, Cybersociety: Computer-Mediated Communication and Community. ,Professional Development Computer and Education,Vol.24, No.3, pp.247-255.
2. Beckman, T. (1997), “Implemeting the Knowledge Organization in Government”, Paper and Presentation. 10th National Conference on Federal Quality.
3. Bostrom, R. P. (1989), Successful application of communication techniques to improve the systems development process., Information and Management, Vol.5, No.16, pp.279-295.
4. Bourdieu, P., and Wacquant, L.J.D (1992), An Invitation to Reflexive Sociology., Chicago:University of Chicago Press.
5. Brian, P. H. (2001), Value development and learning organization., Journal of Knowledge Management, No.5, pp.19-32.
6. Brian, S. (2012), The Conversation Prism v4.0. Retrieved.,[Online].http://www.briansolis.com/2012/07/please-help-us-update-the-conversation-prism-v4-0/,[2012,July 10].
7. Davenport, T.H. and Prusak, L. (1998), Working Knowledge: How organization manage what the know., Boston: Harvard Business School Press.
8. David, K. and James, H. K.(1982), Network Analysis, London: Sage.
9. Drucker, P. F. (1969), The age of discontinuity：guidelines to our changing society, New York:Harper & Row.
10. Drucker, P. F. (1999), Management challenges for the 21 century, New York: Harper Business.
11. Eisenhardt, K. (1989), Building Theories from Case Study Research, Academy of Management Review, Vol. 14, pp. 532-550.
12. Emirbayer, M. and Goodwin, J. (1994), Network Analysis, Culture, and the Problem of Agency, American Journal of Sociology, Vol.99, pp.1411-1454.
13. Facebook (2012) , Open Graph.,[Online]. https://developers.facebook.com/docs/opengraph/ ,[2012,May].
14. Fahey, L. and Prusak, L. (1998), The eleven deadliest sins of knowledge management. , California Management Review, Vol.40, No.3, p.p264-276.
15. Ferdinand, T. (1887), Community and Association, Routledge & Kegan Paul.
16. Granovetter, M.S. (1973), The Strength of Weak Ties, American Journal of Sociology, Vol.78, No.6, pp.1360-1380.
17. Hagel III, J., and Armstrong, A.G. (1997), Net gain: Expanding markets through virtual communities., McKinsey & Company Inc.
18. Hendriks, P. (1999), Review of Projecting the Adjective: The Syntax and Semantics of Gradability and Comparison by Chris Kennedy, GLOT International, Vol.4, No.4, pp.12-14.
19. Hendriks, P. (1999), Review of Projecting the Adjective: The Syntax and Semantics of Gradability and Comparison by Chris Kennedy., GLOT International, Vol.4, No.4, pp.12-14.
20. Hidding, G. and Shireen, M.C. (1998), Anatomy of a Learning Organization Turning Knowledge into Capital at Andersen Consulting, Knowledge and Process Management, Vol.5, No.1, pp.3-13.
21. James, S.C. (1988), Social Capital in the Creation of Human Capital., The American Journal of Sociology, Vol.94, pp.95-120.
22. Kale, P. ,Singh, H., Perlmutter H. (2000), Learning and protection of proprietary assets in strategic alliances: building relational capital, Strategic Management Journal, Vol.21, pp.217-237.
23. Keeney, R. L. and Raiffa, H. (1993), Decisions with multiple objectives：preferences and value tradeoffs, New York :Cambridge University Press.
24. Langley, P., Simon, H.A., Bradshaw, G.L. and Zytkow, J.M. (1987), Scientific discovery, computational exploration of the creative processes, Cambridge, MA：The MIT Press.
25. Lee, J. (2001), The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success., Information & Management, Vol.38, No.5, pp.323-335.
26. Leskovec, J. and E. Horvitz.(2008), “Planetary-scale views on a large instant-messaging network”, in Proc. 17th International Conference on World Wide Web, Beijing, China, pp. 915-924.
27. Lieshout, L.V. (2007), “ Six degrees of separation”, Artistic visualization.
28. Mark, N.H. (1996), “Modeling the Probability of Youth Unemployment in Australia”, The Economic Record, Vol.72, No.217, pp.118-129.
29. Nahapiet, J. and Ghoshal, S.(1998), “Social capital, intellectual capital,and the organizational advantage”, Academy of Management Review, Vol.23,No.2,pp.242-266.
30. Nancy, M.D. (2000), Common knowledge: How companies thrive by sharing what they know., USA: Harvard College.
31. Nonaka, I. and Takeuchi, H. (1995), The Knowledge-Creating Company., New York: Oxford University Press.
32. Nonaka, I. (1994), “A dynamic theory of organizational knowledge creation.”, Organization Science, Vol.1, No.5,pp.14-38.
33. Norman, E.W. , Jack R. F. (2001), “Educational Research:
A Guide to the Process.Publisher”, Lawrence Erlbaum Associates.
34. Pearce, J.L., and Randel, A.（2004）, “Expectations of organizational mobility. workplace social inclusion and employee job performance ”, Journal of Organizational Behavior,Vol.25, pp.81-98.
35. Peter, M. Senge. (1998), The Fifth Discipline: The Art and Practice of the Learning Organization ., Bantam Dell Pub Group.
36. Pierre, B. (1985), “The Social Space and the Genesis of Groups.” , Theory and Society,Vol.14,No.6,pp.723-744.
37. Polanyi, M. (1958), Personal knowledge: towards a post-critical philosophy ., Chicago: University of Chicago Press.
38. Puccinelli, B.(1998), “ Strategies for sharing knowledge. ” , Information and Image Management, Vol.9, No.12, pp.40-41.
39. Quinn, J.B., Anderson, P., and Sydney, F. (1996), Managing Professional Intellect. Making the most of the Best., Harvard Business Review, Mar./Apr.
40. Rheingold, H. (1993), “The Virtual Community”, MA: Addison-Wesley.
41. Romm, C.T., Pliskin, N. ,and Clarke, R.(1997), “Virtual Communities and Society: Toward an Integrative Three Phase Model”, International journal of information management,Vol.17, pp.261-270.
42. Ronald, S.B. (1992), “Structural Holes：The Social Structure of Competition USA”, President and Fellows of Harvard College.
43. Rudy, R. (1998), “The State of Notion: Knowledge Management in Practice.”, Califoria Management Review,Vol.40, pp.80-89.
44. Ryu, S., Ho, S. H., and Han, I. (2003), “Knowledge sharing behavior of physicians in hospitals.”, Expert Systems with Applications, No.25, pp.113-122.
45. Sher, P.J., and Lee, V.C. (2004),“Information Technology As a Facilitator for Enhancing Dynamic Capabilities Through Knowledge Management” ,Information&Management,Vol.41,No.8,pp.933-945.
46. Stanley, M.(1967), “The small world problem. Psychology Today”,Vol.1,No.1,pp.60-67.
47. Starbuck, W. H. (1992), Learning by Knowledge Intensive Firms., Journal of Management Studies, Vol.29, pp.713-740.
48. Von Krogh, G. (2002), Knowledge strategy: capturing, sharing, and creating knowledge., Oslo: Workshop at Computas AS.
49. Wellman, B. (1988), Structural Analysis: From Method and Metaphor to Theory and Substance.,Cambridge: Cambridge University Press.
50. Wexler, M. (2001),The who, what and why of knowledge mapping, Journal of knowledge management, Vol.5, No.3, pp.249-263.