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研究生: 黃媺雲
Mei-yun Huang
論文名稱: 大型公共資訊基礎建置案之資源管理研究─以商業生態為觀點
The resource management of large public IT infrastructure project development : A business ecosystem perspective
指導教授: 周子銓
Tzu-chuan Chou
口試委員: 吳宗成
Tzong-chen Wu
李國光
Gwo-guang Lee
陳昭蓉
Jau-rong Chen
黃如玉
Ju-yu Huang
學位類別: 博士
Doctor
系所名稱: 管理學院 - 管理研究所
Graduate Institute of Management
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 100
中文關鍵詞: 資訊科技委外(ITO)資源管理商業生態系統關係治理協同資源管理
外文關鍵詞: Information Technology Outsourcing, Resource management, Business Ecosystem, Relationship Management, Collaborative Resource Management
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  • 資訊科技委外的重要性,已經廣泛獲得認同。然而,對於大型公共資訊基礎建置之資源管理的角色,尚未得到充分的闡釋。最近的研究,主要聚焦於公共資訊科技委外的合同管理或者是公私伙伴關係等議題,而不是確實解決公私部門之間的「共生關係」。
    因此,本研究探討公私商業生態系統(PPBEs),如何在公共資訊基礎建置之資源管理發揮關鍵作用。在研究全世界首宗無線「數位城市」─ M-Taipei(無線臺北)專案之中,我們認為商業生態系統的共生關係,對於公共資訊科技的建置至關重要。根據M –Taipei(無線臺北)的訪談資料,在專案建置的不同階段,商業生態系統區別出以知識為導向,以資源為導向,和以商業為導向等三種不同形態。
    尤其,在公共資訊科技基礎建置之資源管理中,進一步推導出公私商業生態系統(PPBEs)的聚合,協同與槓桿等三個機制。這個發現將貢獻於大型公共資訊科技基礎建置專案管理,資訊科技委外和協同行為,資訊管理的社會觀點等方面的文獻,以及未來的研究方向。


    The importance of IT outsourcing has been widely recognized. However, the roles of resource management of large public IT infrastructure project development have not yet been convincingly demonstrated. Recent studies majorly focus on the contract management or public-private partnerships issues in public IT outsourcing, but are not able to effectively address “the symbiotic nature of relationships” among various private sectors and public agencies.
    Accordingly, this study examines how public-private business ecosystems (PPBEs) play a critical role in the resource management of public IT infrastructure project development. In studying the world's foremost wireless “cyber city,” the M-Taipei project, we argue that the symbiotic nature of relationships in business ecosystems is of critical importance in conducting the public IT project. Based on the case data, we differentiate three forms of business ecosystems – knowledge-oriented, resource-oriented, and business-oriented which emerged in the different phases of project development.
    In particular, three mechanisms of PPBEs in the resource management of public IT infrastructure project development have been proposed including aggregation, collaborative, leveraging mechanisms. The findings contribute to the literature on large public IT infrastructure project management, IT outsourcing and collaborative behavior, and the social perspective of information management. The implications and future research directions are also discussed.

    目 錄 指導教授推薦書 II 審定書 III 中文摘要 IV Abstract V 誌 謝 VI 目 錄 VII 圖目錄 XII 表目錄 XIII 第一章 緒論 1 第一節 研究動機 1 第二節 研究目的 3 第三節 研究對象與範圍 4 第四節 研究流程 6 第五節 論文架構 8 第二章 文獻探討 9 第一節 資訊科技委外 11 一、 組織和供應商的能力 11 二、 資訊科技委外策略規劃 12 三、 資訊科技委外策略執行 13 第二節 資源管理 14 一、 資源基礎理論的演進 14 二、 資源與能力的內涵 15 三、 資源管理 16 四、 協同資源管理(Collaborative Resources Management, CoRM) 19 第三節 商業生態系統相關研究 20 一、 動態環境 22 二、 經濟群落 23 三、 價值鏈(網) 24 第三章 研究方法 28 第一節 研究界定與策略 29 第二節 個案訪談規劃與資料蒐集 31 一、 第一階段訪談設計 31 二、 第二階段訪談設計 33 第三節 個案訪談資料分析 37 第四章 M-Taipei個案介紹與描述 39 第一節 M-Taipei個案背景介紹 39 第二節 M-Taipei個案描述 41 一、 以政府發展的面向 41 二、 以企業發展的面向 43 第五章 M-Taipei個案分析與研究發現 49 第一節 個案分析 52 一、 以知識為導向的規劃階段(2003/01–2004/09) 52 二、 以資源整合為導向的建置階段(2004/09–2006/12) 57 三、 以商業為導向的營運階段(2007/01–2011/12) 63 第二節 研究發現 69 一、 大型公共資訊基礎建置之協同資源管理(CoRM)的概念 69 二、 商業生態系統協同資源管理的機制(BECoRM) 71 第六章 結論與建議 81 第一節 對於學術的貢獻 81 一、 以聚合機制而言 81 二、 以協同機制而言 82 三、 以槓桿機制而言 82 第二節 對於實務的貢獻 83 一、 從政府的角度 83 二、 從企業的角度 83 三、 從經濟群落的角度 84 第三節 研究限制與建議 86 參考文獻 87 中文部分 87 英文部分 90 附錄:~2011/6/12協同資源管理(Collaborative Resource Management, CoRM)文獻彙整表 97 授權書 100

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