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研究生: 楊子賢
TZU-SIEN YANG
論文名稱: 實現數位創新跨界靈巧能力之多重個案比較 — 以臺北智慧城市專案 空氣盒子、WeMo Scooter 威摩科技與 UnaBiz 優納比為例
The Spanning Ambidextrous Capability of Achieving Digital Innovation – The Multiple Case Study of Taipei Smart City’s Project: AirBox, WeMo Scooter Company and UnaBiz Company
指導教授: 周子銓
Tzu-Chuan Chou
口試委員: 李國光
Gwo-Guang Lee
黃世禎
Sun-Jen Huang
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 128
中文關鍵詞: PPP 模式能動性數位創新組織靈巧能力跨界管理商業生態系統
外文關鍵詞: PPP Model, Agency, Digital Innovation, Ambidextrous Capability, Boundary Spanning, Business Ecosystem
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  • 如今儼然已成為數位化、科技化與智慧化的時代,隨著網路應用的普及,以及資訊科技的快速進步,不管是大型企業或是新創公司都面臨著數位轉型的考驗。當企業在資源與能力有限的情況下,跨界與政府、其他組織與合作夥伴協力合作,能夠協助企業發展,創造更多價值。同時,為了鼓勵企業轉型與創新,臺北市政府於 2016 年開始推動臺北智慧城市計畫,希望將臺北市打造成智慧城市,也協助企業進行謀合,以智慧方案解決城市需求。而根據「2019 IMD 全球智慧城市指數」報告指出,在 102 座城市中,臺北市脫穎而出,列為全球第 7 名,在科技服務表現亮眼,不僅深受市民肯定,也對企業的發展與轉型有顯著的影響與幫助。因此,本研究欲透過個案研究之方法,探討企業如何在既有能力與資源之下,運用現有的能力、資源與關係維持企業的營運,同時跨界與政府、合作夥伴共同合作以發展企業的未來能力,實現數位創新,達成企業真正的目的與願景,最後在商業生態系統中扮演的關鍵角色為何,並分析個案公司之間的相似與相異處。
    本研究以臺北智慧城市之三項專案空氣盒子、WeMo Scooter 威摩科技與 UnaBiz 優納比為個案對象,三家個案公司在不同的現有能力與限制問題下,實現了各不相同的數位創新,最後在商業生態系統中也都各自扮演著不同的角色。本研究以 PPP 模式(Public-Private-Partnership,公私夥伴關係)依序透過私營、公共與合作夥伴模式三層次漸進探討,並歸納出一套「實現數位創新跨界靈巧能力流程圖」作為其他企業實現數位創新時之參考依據。


    Nowadays, it has become an era of digitalization, technology and intelligence. With the popularization of network applications and the rapid progress of information technology, both large enterprises and startups are facing the challenge of digital transformation. When enterprises have limited resources and capabilities, boundary spanning with governments, other organizations, and partners can help enterprises develop and create more values. At the same time, in order to encourage enterprise transformation and innovation, the Taipei City Government began to promote the Taipei Smart City project in 2016, hoping to turn Taipei into a smart city, and also assist companies in collaborating to solve urban needs with smart solutions. According to the "IMD Smart City Index 2019" report, among the 102 cities, Taipei City stands out as the seventh in the world. Its outstanding performance in technology services is not only well recognized by the public, but also has a significant impact and help on the development and transformation of the enterprise. Therefore, this study intends to explore how enterprises can use existing capabilities, resources and relationships to maintain the operation of the enterprise through method of Case Study. Moreover, cross-border cooperation with the government and partners to develop the enterprise’s future capabilities, to achieve digital innovation, and realize the purpose and vision of the company. Finally, play a key role in the business ecosystem. Then, summarize and analyze the similarities and differences between the three cases.

    In this research, three projects in Taipei Smart City, WeMo Scooter, and UnaBiz were selected as case objects. The three case companies achieved different digital innovations under different existing capabilities and limitations. Finally, they also play different roles in the business ecosystem. In this study, the PPP model (Public-Private-Partnership) is used to explore the three levels of private, public, and partnership models in sequence, and sorts out the "The Flowcharts for the spanning ambidextrous capability of achieving digital innovation" for other enterprises to realize digital innovation as a reference.

    摘要 I Abstract II 致謝 III 目錄 IV 表目錄 VII 圖目錄 VIII 第一章、緒論 1 1.1 研究背景與動機 1 1.2 研究問題與目的 2 1.3 研究範圍與流程 4 1.4 論文架構 6 第二章、文獻探討 8 2.1 PPP 模式(Public-Private-Partnership,公私夥伴關係) 8 2.2 能動性(Agency) 9 2.3 數位創新(Digital Innovation) 11 2.3.1 創新之定義 11 2.3.2 數位創新之定義與架構 14 2.4 組織靈巧能力(Ambidextrous Capability) 18 2.4.1 組織靈巧能力之定義 18 2.4.2 組織靈巧能力之要素 20 2.5 跨界管理(Boundary Spanning) 22 2.5.1 跨界管理之定義與要素 22 2.6 商業生態系統(Business Ecosystem) 24 2.6.1 商業生態系統之定義 24 2.6.2 商業生態系統之參與角色 27 第三章、研究方法與架構 29 3.1 研究方法 29 3.1.1 質化研究(Qualitative Research) 30 3.1.2 個案研究(Case Study) 30 3.2 研究架構 32 3.3 研究觀察重點 36 3.4 研究對象 38 3.5 資料蒐集與分析 39 第四章、個案描述 42 4.1 臺北智慧城市專案辦公室 42 4.2 空氣盒子 44 4.2.1 個案公司簡介 44 4.2.2 個案公司團隊成員背景描述 45 4.2.3 個案公司發展歷程 46 4.3 WeMo Scooter 威摩科技 52 4.3.1 個案公司簡介 52 4.3.2 個案公司團隊成員背景描述 53 4.3.3 個案公司發展歷程 54 4.4 UnaBiz 優納比 59 4.4.1 個案公司簡介 59 4.4.2 個案公司團隊成員背景描述 61 4.4.3 個案公司發展歷程 62 第五章、個案分析 67 5.1 空氣盒子 67 5.1.1 設備型數位創新之私營模式 68 5.1.2 跨界靈巧能力之公共模式 71 5.1.3 開源商業生態系統之合作夥伴模式 74 5.2 WeMo Scooter 威摩科技 75 5.2.1 服務型數位創新之私營模式 75 5.2.2 跨界靈巧能力之公共模式 79 5.2.3 驅動商業生態系統之合作夥伴模式 82 5.3 UnaBiz 優納比 83 5.3.1 網路型數位創新之私營模式 83 5.3.2 跨界靈巧能力之公共模式 87 5.3.3 賦能商業生態系統之合作夥伴模式 90 5.4 分析與總結 91 5.4.1 空氣盒子分析與總結 91 5.4.2 WeMo Scooter威摩科技分析與總結 95 5.4.3 UnaBiz優納比分析與總結 99 5.4.4 個案間分析與總結 103 第六章、研究結論與建議 110 6.1 結論與研究貢獻 110 6.2 研究限制與未來研究方向 113 參考資料 114 中文文獻 114 英文文獻 114 網頁部分 117

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    網頁部分
    1. LASS 社群網站:https://lass-net.org/2016/06/airbox/

    2. UnaBiz 優納比官方網站:https://www.unabiz.com/

    3. WeMo Scooter 威摩科技官方網站:https://www.wemoscooter.com/

    4. 中央研究院官方網站:https://www.iis.sinica.edu.tw/pages/cclljj/interests_zh.html

    5. 研之有物專訪報導:https://research.sinica.edu.tw/pm25-air-box-new/

    6. 訊舟科技官方網站:https://www.edimax.com/edimax/post/post/data/edimax/tw/about_us/

    7. 華碩雲端官方網站:https://www.asuscloud.com/about.html

    8. 瑞昱半導體官方網站:https://www.realtek.com/zh-tw/about-realtek/snapshot

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