摘要
組織的一項主要議題是在面臨環境風險時所選擇的策略，從風險被識別之前開始，直到公司為觸發該風險而採取作法。做出正確的評估、測量潛在的風險和影響，以及充分利用時間和資源，發展出正確的策略，進而解決特定的風險，對企業來說是重要的。
Worley 和 Lawler 在 2010 年提出了 敏捷(Agility) 的概念，其理念是構建一個具有靈活性的框架，動態地調整項目中的元素和資源，以支持和創造適應性、協作和高效能。 Teence 提出了動態能力的概念，即為環境變化而整合、構建和重新配置資源的能力（Teece et al., 1997）。在這項研究中，我們解決了風險，然後結合「敏捷」(Agility)的概念來代表策略的設計，和「動態能力」(Dynamic capability) 為組織提供的價值創造，從而產生在 IT 外包項目中實現可持續性的結果。
本研究希冀汲取一家科技外包公司- Hexaware Technologies Mexico面對Covid-19 疫情爆發期間在策略和流程方面的知識。為此，本研究通過定性半結構化訪談收集了 2020 年至 2021 年大流行開始期間的觀察數據。為了分析數據，使用概念標籤應用紮根理論來識別模式和概念，以將證據與我們的研究框架相匹配。
本研究蒐集Hexaware Technologies 透過敏捷性和動態能力來實現其專案的可持續性的相關資料已呈現一個疫情之下達成可持續性的範例。最終，本研究希望為企業提供一個框架和指導，在未來不確定的情況下採用該模型。

關鍵詞：風險，covid-19，敏捷，動態能力，風險意識，靈活性，適應性

Abstract
One of the main issues in organizations is the chosen strategy when facing environmental risks, starting from before the risk is identified until the approach that the company takes to trigger that risk. It is important for companies to make the correct assessments and evaluation of potential risks and their impact as well as making the best use of their time and resources to develop the correct strategies to deal with a particular risk.
Worley and Lawler proposed the concept of Agility in the year of 2010 with the concept of building a framework with flexibility in mind to align the elements and resources in projects dynamically to support and create adaptability, collaboration, and high performance. Teence proposed the concept of Dynamic capability as the ability of the integration, building and reconfiguration of the resources for environmental change (Teece et al., 1997). For this research we addressed the risk to then combine the concepts of “Agility” to represent the design of the strategy and the value creation that “Dynamic Capability” offers to the organization, generating the result of achieving sustainability in IT Outsourcing projects.
The aim of this research is to absorb the knowledge of the strategies and processes from the case study of the projects in Hexaware Technologies Mexico, an Information Technologies Outsourcing Company during the environmental risk of the Pandemic of Covid-19. For this purpose, this research collected the observational data from the period when the pandemic started back in 2020 to 2021 with qualitative semi structured interviews. To analyze the data, Grounded Theory was applied using Conceptual labeling to identify patterns and concepts to match the evidence with our research framework.
The data collected for the case study shows that Hexaware Technologies applies Agility and Dynamic capabilities to achieve sustainability in their projects using as an example the phenomenon of the pandemic and their success with achieving this state. After all the current study expects to provide a framework and guidance for companies to adopt the model for the future to implement during uncertainty situations.
Keywords: risks, covid-19, agile, dynamic capabilities, risk awareness, flexibility, adaptability

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