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研究生: 李于萱
Xaveria Livienna
論文名稱: Instagram 貼文特性對於消費者行為之影響
The Impact of Instagram Post's Attributes on Consumer Behavior
指導教授: 莊育娟
Yu-Chuan Chuang
口試委員: 朱曉萍
Sheau Pyng Ju
蔡秦倫
Tsai Chin Lun
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2022
畢業學年度: 110
語文別: 英文
論文頁數: 77
中文關鍵詞: 消費者行為視覺傳達設計Instagram情緒ABC理論社群網路行銷購買意圖
外文關鍵詞: ABC Model, purchase intention, consumer behavior, Instagram, social media marketing, visual communication design
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  • The purpose of this research is to understand how implementing different post attributes on Instagram will affect consumers’ purchase intention and their willingness to engage with brands or stores' accounts. As Instagram became a more popular platform for brands to do marketing and enhance consumers' brand awareness, it’s important to understand how different image types and caption expressions will have an impact on consumers’ behavior. ABC model was implemented in this research and the result has shown that there is a consistency between consumers’ perception, emotion, and behavior, in the way it influences one another. The study also shows the importance of social media managers to understand the impact of posting a specific type of image or caption on their audience as some image types are better to increase purchase attention while others to increase consumers’ engagement. In addition, some posts are also better to influence consumers’ perception and emotions about the brands, which would further also affect their behavior. Lastly, this study also provides more in-depth literature on the use of visual communication design in marketing and social media.


    The purpose of this research is to understand how implementing different post attributes on Instagram will affect consumers’ purchase intention and their willingness to engage with brands or stores' accounts. As Instagram became a more popular platform for brands to do marketing and enhance consumers' brand awareness, it’s important to understand how different image types and caption expressions will have an impact on consumers’ behavior. ABC model was implemented in this research and the result has shown that there is a consistency between consumers’ perception, emotion, and behavior, in the way it influences one another. The study also shows the importance of social media managers to understand the impact of posting a specific type of image or caption on their audience as some image types are better to increase purchase attention while others to increase consumers’ engagement. In addition, some posts are also better to influence consumers’ perception and emotions about the brands, which would further also affect their behavior. Lastly, this study also provides more in-depth literature on the use of visual communication design in marketing and social media.

    Abstract…………………...……………………………………………………………………… i Acknowledgment…………………...……………………………………………………………. ii Contents…………………...……………………………………………………………………..iii List of Figures…………………...………………………………………………………………. iv List of Tables…………………...…………………………………………………………………v Chapter 1 Introduction…………………...……………………………………………………... 1 1.1. Research Background and Motive……………………………………………………….. 1 1.2. Research Purpose………………………………………………………………………… 3 1.3. Research Procedure………………………………………………………………………. 4 1.4. Chapter Outline…………………………………………………………………………... 5 Chapter 2 Literature Review…………………...………………………………………………. 7 2.1. Instagram…………………...…………………………………………………………….. 7 2.2. Visual Communication Design…………………...……………………………………… 9 2.3. Post Attributes in Social Media…………………...……………………………………. 11 2.4. The ABC Model…………………...……………………………………………………. 17 Chapter 3 Methodology…………………...…………………………………………………… 23 3.1. Research Framework and Hypothesis…………………...……………………………… 23 3.2. Variable Design………………...………………………………………………………. 26 3.3. Data Analysis Procedure…………………...…………………………………………… 33 Chapter 4 Results…………………...………………………………………………………….. 36 4.1. Descriptive Analysis…………………...……………………………………………….. 36 4.2. Reliability Analysis…………………...………………………………………………… 38 4.3. Correlation Analysis…………………...……………………………………………….. 38 4.4. Regression Analysis…………………...………………………………………………... 39 Chapter 5 Discussion and Conclusion…………………...……………………………………. 51 5.1 Discussion…………………...…………………………………………………………... 51 5.2 Theoretical Implication…………………...……………………………………………... 54 5.3 Managerial Implication…………………...……………………………………………... 54 5.4 Research Limitation…………………...………………………………………………… 55 5.5 Suggestions for Future Research…………………...…………………………………… 56 References…………………...………………………………………………………………….. 57 Appendix…………………...…………………………………………………………………… 70

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