Basic Search / Detailed Display

Author: 賴玲如
Ling-Ru Lai
Thesis Title: 以服務導向邏輯分析台灣跨境電商模式
A Study of Cross Border E-Commerce Model in Taiwan with Service-Dominant Logic
Advisor: 曾盛恕
Seng-Su Tsang
Committee: 張譯尹
Yi-Ying Chang
陳家祥
Ja-Shen Chen
Degree: 碩士
Master
Department: 管理學院 - 管理研究所
Graduate Institute of Management
Thesis Publication Year: 2016
Graduation Academic Year: 104
Language: 中文
Pages: 80
Keywords (in Chinese): 跨境電子商務經營模式服務導向邏輯價值共創
Keywords (in other languages): Cross Border E-Commerce, Business Model, Service-dominant Logic, Cocreation
Reference times: Clicks: 584Downloads: 48
Share:
School Collection Retrieve National Library Collection Retrieve Error Report
  • 根據經濟部商業司統計,臺灣電子商務交易額每年仍維持兩位數的成長,但是成長率有明顯的趨緩現象,主要是因為台灣的內需市場有限,業者除了努力搶奪國內實體通路的大餅外,更多業者傾向國際市場發展。然而電子商務在朝向國際化發展時,跟一般的國內經營面臨的挑戰最大的不同在於,跨境電商會因為區域市場、法令規範、消費習性及合作夥伴的差異,而影響到原本電子商務平台的營運模式。
    有鑑於此,本研究希望能藉由現有的跨境電商平台的經營型態分析與歸納臺灣跨境電商的模式,探討國內電商平台應用服務導向邏輯理論(Service-dominant Logic),與合作夥伴共創價值,符合目標市場的消費者需求。參考國內外學者提出有關服務導向邏輯、跨境電商模式相關文獻,形成研究架構,並透過訪談及次級資料的收集,進行多重個案研究與分析,歸納出跨境電子商務的經營模式與合作夥伴的選擇策略,做為未來要進行跨境業者的電商業者參考,進而找出臺灣電子商務跨境的經營模式發展趨勢與建議。
    經研究分析後,發現臺灣的跨境電商模式可以分為三種:跨境直送、平台合作及落地經營,而模式的不同,確實也會對挑選境外合作夥伴有所影響。此外,本研究發現跨境模式中協同合作的驅動程度,以落地經營模式與驅動要素的關聯程度最高,其次是平台合作,最少關聯的是跨境直送模式。並建議未來國內電子商務平台跨境的發展路徑,可由跨境直送或平台合作先切入,但落地經營模式是長遠發展的最終選擇,亦比較能帶給境外消費者較高的在位價值,也比較容易成功。


    According to the statistics of Department of Commerce, MOEA, E-Commerce industry in Taiwan represents more than 10 percent of turnover every year, but the growth rate is obviously slowing down. The main reason is that domestic demand is not heavy. Despite expanding the physical channel domestically is the final goal, the most of companies still tend to develop the global market. The main challenges of developing cross-border e-commerce, which is distinctly different from in the domestic, are discrepancy of regional market, local law, consumer behavior and local suppliers.
    In this point of view, this research studied a business model of current cross-border e-commerce, and discovered a model of Taiwanese cross-border e-commerce, and investigated e-commerce service applications with Service-dominant Logic, and to generate a common value with business partners and the needs of consumers in the target market. The research framework referred to the relevant journals of Service-dominant Logic and cross-border e-commerce models proposed by domestic and foreign scholars. This research collected secondary data and qualitative data to analysis cases and generated the cross-border e-commerce model and business partner selecting strategy. Furthermore, this research would provide e-commerce companies which are interested in oversea markets with a forecast of the Taiwanese cross-border e-commerce business model and the market trend.
    In this research, it discovered three kinds of the cross border e-commerce models in Taiwan, 1) cross-border order online and deliver directly, 2) mutual e-commerce platform, 3) and commercial presence. The selection of foreign partners depends on which model is running. Furthermore, we found out, in the cross border e-commerce models, that landing operation model reaches the highest degree of collaboration to drive the success of cross-border e-commerce, and mutual e-commerce platform and cross-border order and deliver are followed. We strongly recommend to Taiwanese e-commerce platforms, which are interested in the oversea market in the future, that it is beneficial to begin with model 1 and model 2. The model 3 is suitable for a long-term business presence and it is able to provide local consumers with higher value in context, which enable to bring more success.

    目錄 第 1 章 緒論 1 1.1 研究背景與動機 1 1.2 研究目的 5 1.3 研究範圍與限制 6 1.4 研究流程 9 第 2 章 文獻探討 10 2.1 電子商務的定義與類型 10 2.2 跨境電子商務的定義 13 2.3 跨境電商服務流程及重要環節 17 2.4 跨境電商類型 21 2.5 服務導向邏輯 27 第 3 章 研究方法與架構 33 3.1 研究方法 33 3.2 研究架構與設計 35 3.3個案選擇 37 第 4 章 資料分析 39 4.1 個案簡介 39 4.2 個案分析 47 第 5 章 結論與建議 56 5.1 研究發現 56 5.2 管理意涵 60 5.3 研究限制與未來研究建議 63 第 6 章 參考文獻 64 附錄 問卷 67

    資訊工業策進會(2013),「中華民國電子商務年鑑」,資訊工業策進會。
    艾瑞諮詢(2014),中國跨境電商行業研究報告簡報,艾瑞諮詢
    黃博威(2012),「台灣電子商務公司經營模式分析」,國立中山大學企業管理系研究所碩士論文。
    經濟部商業司(2014),「2014年國內B2C網路商店經營調查報告」,經濟部。
    簡吟書,2004,「以消費者知覺觀點建構B2C電子商務評估模式」,輔仁大學資訊管理系碩士論文。
    中華經濟研究院(2003),「我國服務業在GATS 四種模式之現況分析報告及溝通研討會」,國際經貿事務研究及培訓中心計畫。
    資訊工業策進會(2012),「13億 大生意-帶你透視兆元人民幣的網購新大陸」,資訊工業策進會產業推動及服務處。
    程良彰(2012),「以服務導向觀點探討系統維護階段使用者參與價值共創之研究」,國立中山大學資訊管理學系碩士論文
    林豐智(2011),「中國電子商務營運模式之分析」,逢甲大學國際經營管理碩士論文
    張璟珊(2011),「海峽兩岸之電子商務的經營模式與比較-以Yahoo!奇摩與淘寶網為例」,國立臺灣科技大學資訊管理系碩士論文
    江淑美(2000),「教育研究法專題研究報告-個案研究(Case study)」
    艾瑞諮詢(2014),「中國跨境電商行業研究報告簡版」,艾瑞諮詢
    Rayport, J.F. and Jaworski, B.J. 2001. e-Commerce, McGraw-Hill. Internation Edition.
    Laudon, Kenneth and CarolTraver. 2002. E-commerce:Business, Technology, Society. Addison-Wesley.
    Dholakia, Ruby Roy; Kshetri, Nir , “Factors Impacting the Adoption of the Internet among SMEs”, Small Business Economics. November 2004, Vol. 23(4) pp.311-22.
    UNCTAD(2015), “Information Economy Report 2015 - Unlocking the Potential of E-commerce for Developing Countries,” United Nations Conference on Trade and Development; UNCTAD
    PayPal(2015), “PayPal Cross-Border Consumer Research 2015,” PayPal
    IPC(2010), “ ipc cross-border e-commerce report, ” International Post Corporation.
    Lusch, R. F., S. L. Vargo, et al.(2008). “Toward a conceptual foundation for service science: Contributions from service-dominant logic. ” IBM System Journal 47(1):5-14
    BEA (Bureau of Economic Analysis) of U.S. Department of Commerce, 2014 , “U.S. International Economic Accounts:Concepts and Methods, ” BEA (Bureau of Economic Analysis) of U.S. Department of Commerce, Chapter 14 :Modes of Supply for International Services
    Stephen L. Vargo, (2015). “Service-Dominant Logic and Service Innovation and Design, ” CSI Conference.
    Sheji Ho, (2015). “Southeast Asia –The Next E-Commerce Gold Rush? , ” Group CMO, aCommerce
    http://www.libnet.sh.cn:82/gate/big5/www.istis.sh.cn/list/list.aspx?id=8078
    4-China-Cross-Border-Business-Models:http://www.acommerce.asia/cmo-insights-why-sea-is-the-next-e-commerce-gold-rush/
    cross-border ecommer business models in china:http://www.chinaeconomicreview.com/op-ed-chinas-cross-border-e-commerce-boom-boon-small-retailers-abroad
    PChome官方網站,http://www.pchome.com.tw/
    PChome全球購網站,http://global.pchome.com.tw/
    PChome.Thai網站:http://www.pchome.co.th
    Payeasy官方網站,http://www.payeasy.com.tw/
    Payeasy天貓國際海外旗鑑店:https://list.tmall.hk/search_product.htm?spm=a220m.1000858.1000723.1.kht4nm&&from=rs_1_key-top-s&q=payeasy%BA%A3%CD%E2%C6%EC%BD%A2%B5%EA
    Shopping99官方網站:http://tw.shopping99.com/
    Shopping99.ph網站:http://ph.shopping99.com/
    Shopping99.my網站:http://www.lelong.com.my/shopping99-malaysia/

    QR CODE