In this proceeding AI-tools developing century. More people and enterprises are trying to adopt AI-based integrated services to make their work or life more efficient and cost-saving.
This thesis aimed to assess the factors influencing the adoption of AI-based services that integrated RPA (Robotic Process Automation) and Chat Generative Pre-trained Transformer (ChatGPT) in the pre-use phase. We assumed this kind of application called Bot Sync in this thesis. This thesis evaluates factors influencing users to adopt Bot Sync from an individual and organizational perspective. The research model integrated the technology-organization-environment (TOE) and the theory of acceptance and use of technology (UTAUT) frameworks.
The result demonstrated that attitude significantly influences the intention to use Bot Sync. Meanwhile, the attitude was significantly influenced by Performance Expectancy, Effort Expectancy, Social Influence, Facilitating conditions, and Technology Context. The results provide theoretical suggestions for future research and direction for AI tool developers.

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