在 2019 年底，隨著 COVID-19 疫情在中國的爆發，臺灣隨即於 2019 年 12 月
31 日啟動邊境檢疫措施，面臨前所未有的全球性衛生危機，臺灣醫療系統迅速進
入高度警戒狀態。
本個案深入探討了一位醫學中心資訊長 Z 主任在此危機中所展現的領導特質，
尤其是他如何利用資訊科技快速響應政府政策，支援醫院的抗疫工作。面對疫情挑
戰，不僅策略性地調配人力資源和整合技術資源，並採用敏捷開發方法快速推出支
援醫療前線抗疫資訊系統，從而大幅提升醫院應對疫情危機的能力。
本研究以哈佛個案研究之方式進行，聚焦討論 Z 主任在這場危機中展現什麼
樣的領導特質，使他能夠在緊急情況下快速做出決策、推動團隊協作，並能靈活應
對變化。分析並提出了關於如何面對公共衛生危機的管理策略和建議，強調在危機
中領導者特質的重要性、危機管理策略、資源的有效利用，以及敏捷開發方法進而
能迅速適應疫情變化中所扮演的關鍵角色。這些洞見對於醫療管理領域不僅具有
深遠意義，也為各種面臨危機的組織提供了學習的參考與應用價值。

At the end of 2019, with the outbreak of COVID-19 in China, Taiwan promptly
initiated border quarantine measures on December 31, facing an unprecedented global
health crisis. The Taiwanese medical system quickly went into high alert.
This case study delves into the leadership qualities displayed by a medical center's
Chief Information Officer (CIO), Director Z, during this crisis, particularly how he
leveraged information technology to swiftly respond to government policies and support
the hospital's pandemic response efforts. In facing the challenges brought on by the
pandemic, he not only strategically allocated human resources and integrated technical
resources but also adopted agile development methodologies to rapidly launch support
systems, thereby significantly enhancing the hospital's capability to handle the pandemic.
This research is conducted using the Harvard case study method, discussing the
specific leadership qualities exhibited by Director Z during this crisis, which enabled him
to make quick decisions, drive team collaboration, and adapt flexibly to changes in an
emergency situation. The analysis also offers management strategies and
recommendations for confronting public health crises, highlighting the importance of
leadership qualities in a crisis, crisis management strategies, effective resource utilization,
and the critical role of agile development methodologies in quickly adapting to changes
in the pandemic. These insights are not only profoundly significant for the field of
healthcare management but also provide valuable learning and application opportunities
for organizations facing crisis situations.

一、中文參考文獻
1.衛生福利部桃園醫院(2021)，《桃醫 X 戰疫：急轉生命的航道》，行政院衛生福利部出版。
2.馬偕紀念醫院(2021)，「那段疫起經歷的日子 COVID-19 三級警戒一週年回顧」，馬偕院訊 2022 年 6 月號 第 378 期。
3.張壯熙(2021)，「COVID-19 疫情與防疫對危機管理的詮釋及啟發」，T&D 飛訊 （國家文官學院發行）2021 年 275 期。
4.鍾婷鶯(2021)，「台灣某醫學中心因應嚴重特殊傳染性肺炎危機管理之個案研究」，長庚大學商管專業學院 碩士學位學程在職專班醫務管理組碩士論文。
二、英文參考文獻
1.Nunamaker, J. F., Weber, E. S., & Chen, M. (1989). Organizational Crisis Management Systems: Planning for Intelligent Action. Journal of Management Information Systems, 5(4), 7–32. http://www.jstor.org/stable/40397892
2.Lerbinger, O. (1997). The Crisis Manager: Facing Risk and Responsibility. 1st ed., Lawrence Erlbaum Assoc Inc.
三、網站部份
1.疾病介紹. - 衛生福利部疾病管制署(https://www.cdc.gov.tw/Category/Page/vleOMKqwuEbIMgqaTeXG8A)
2.Radtke, L. (2022). *Principles of Leadership and Management*. eCampusOntario. (https://ecampusontario.pressbooks.pub/leadershipandmanagement/)
3.Beck, K., Beedle, M., Bennekum, A. van, Cockburn, A., Cunningham, W., Fowler, M., ... & Thomas, D. (2001). Manifesto for Agile Software Development. Retrieved from http://agilemanifesto.org/
4.臺灣博碩士論文知識加值系統(https://ndltd.ncl.edu.tw/cgibin/gs32/gsweb.cgi/ccd=05wtLA/webmge?mode=basic)