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研究生: 何美瑤
Mei-Yao Ho
論文名稱: 整合DQI及Kano二維品質模式探討校園建築規畫需求
Integrating DQI and Kano two-dimensional quality model to explore the needs of campus building planning
指導教授: 阮怡凱
Yi-Kai Juan
口試委員: 蔡欣君
Shin-Jyun Tsaih
黃一平
Yi-Ping Huang
劉玲娥
Ling-Er Liou
學位類別: 碩士
Master
系所名稱: 設計學院 - 建築系
Department of Architecture
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 91
中文關鍵詞: 建築工程設計品質指標(Design Quality Indicator ,DQI)以教育為導向的都市發展(Education Oriented Development ,EOD)使用者滿意係數(Customer Satisfaction Cofficien ,CSC )Kano二維品質模式校園建築
外文關鍵詞: Design Quality Indicator (DQI), Education Oriented Development (EOD), Customer Satisfaction Cofficien(CSC ), Kano two-dimensional quality model, campus building
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  • 近來臺北市政府正推動「以教育為導向的都市發展」(Education Oriented Development,簡稱EOD)。未來數十年內,在寸土寸金都會地區,校園建築融入EOD的參建項目,考慮使用者及鄰里社區的看法,已成趨勢。然而,當前校園建築的設計,多從建築師主觀考量出發,缺乏對使用者需求的深入探討,導致校園建築在建造完成5年左右,成為空間運用率低且不能有效地滿足使用者需求。
    本研究根據Design Quality Indicator (DQI)的三大設計構面,發展出檢視設計品質的指標設計問卷內容,回收的資料,以Kano二維品質模式(Kano Model)找出使用者對校舍建築的品質屬性,並輔以使用者滿意係數(Customer Satisfaction Cofficient)即CSC的應用,找出整體使用者的「滿意度」所在象限,找出滿意的項目,做為往後校舍興建設計時參考重要依據。
    本研究樣本,以北部某都會型A學校為案例,透過問卷調查獲得使用者回饋意見。研究結果顯示,透過本研究建構的方法及提出的規劃設計策略,找出政府想法和使用者觀點之間的落差,推論出符合政府和使用者觀點期待與滿意的項目,構築令人滿意的校園建築量體。未來建議可擴大樣本,將不同地區的群體納入研究,以獲得更完善的規劃與設計的校園建築。


    Recently, the Taipei City Government has been promoting "Education Oriented Development" (EOD) as part of its urban development initiatives. In the coming decades, within the limited space of urban areas, integrating campus buildings into EOD projects while considering the perspectives of users and neighboring communities has become a growing trend. However, the current design of campus buildings often lacks in-depth exploration of user needs, as it is predominantly driven by architects' subjective considerations. This has led to low spatial utilization and ineffective fulfillment of user requirements within approximately five years of completing the construction of campus buildings.

    In this study, we developed a questionnaire based on the three design dimensions of the Design Quality Indicator (DQI) to assess design quality. By using the Kano Two-Dimensional Quality Model (Kano Model), we identified the quality attributes of school buildings that users value. Additionally, we applied the Customer Satisfaction Coefficient (CSC) to determine the overall user "satisfaction" quadrant, identifying the aspects that users were satisfied with. This information serves as crucial reference points for future campus building designs.

    The research was conducted using a metropolitan Type A school in northern Taiwan as a case study, collecting user feedback through a questionnaire survey. The results showed that by employing the method developed in this research and proposing planning and design strategies, the discrepancies between government ideals and user perspectives could be identified. This allowed us to infer the aspects that align with both government and user expectations and construct satisfying campus building structures. In the future, it is recommended to expand the sample size by including groups from different regions to obtain a more comprehensive understanding of planning and designing campus buildings.

    摘要.......................................................Ⅰ ABSTRACT................................................Ⅱ 誌謝.......................................................Ⅲ 目錄.......................................................Ⅳ 圖目錄.....................................................Ⅵ 表目錄.....................................................Ⅶ 第一章 緒論...................................... 1 1.1研究動機暨背景................................. 1 1.2研究目的...................................... 2 1.3研究限制...................................... 2 第二章 文獻探討.................................. 4 2.1 校園建築探討 ........................................4 2.2建築工程設計品質構面與指標..................... 6 2.3 Kano二維品質的模式........................... 10 第三章 研究設計和實施............................. 14 3.1研究方法與實施................................. 14 3.2校舍興建問卷內容.............................. 15 3.3問卷設計與施測................................ 23 第四章 研究分析與結果............................. 24 4.1受測者學校背景介紹............................. 24 4.2家長群體Kano二維品質模式結果分析................ 24 4.3家長群體品質改善矩陣分析....................... 35 4.4教師群體Kano二維品質模式結果分析................ 39 4.5教師群體品質改善矩陣分析....................... 49 4.6家長和老師的結果比較分析....................... 54 第五章 研究結論和建議............................. 68 5.1 研究的結論................................... 68 5.2 貢獻與價值................................... 70 5.3研究的建議.................................... 70 參考書目 ................................................72 附錄 校舍興建問卷....................................... 75

    一、 中文書目
    吳師豪、標郁雯 (2016)。影響華人企業網路團購再惠顧意願之研究-關係行銷觀點。商略學報,8(4),251-270。
    吳桂芬(2018)。學校建築規劃設計用後評估之研究~以旭光國小班群空間為例。國立暨南國際大學。
    吳清山(2012)。學校教育典範的轉移。國家教育研究院:國家教育研究院電子報,44。取自http://epaper.naer.edu.tw/index.php?edm_no=44&content_no=1215
    呂坤達(2016)。以Kano二維品質模式探討智慧城市發展策略-以台中市為例。國立臺灣科技大學。
    教育部(2000)。新校園運的省思,師友月刊,(399),P.25-P.28。
    教育局新聞稿(2023)。校園美學與社區活力共榮,北市校園改建持續融入EOD概念,讓資源發揮最佳化。
    https://www.doe.gov.taipei/News_Content.aspx?n=B3DDF0458F0FFC11&sms=72544237BBE4C5F6&s=3C63C0797D0A6294
    湯志民(2010a)。學校建築的新紀元。載於臺北市立教育大學教育行政與評鑑研究所等主辦,2010新紀元的教育行政發展學術研討會會議手冊暨論文集,頁 90。臺北市:臺北市立教育大學。
    劉貞貞、劉舜仁(2007)。台灣國民小學建築空間型態演變之探討,中華民國建築學會建築學報,(61),P.175-P.195。
    燕珍宜 (2020)。以教育為導向的都市計畫柯文哲超前部署數位學習幫弱勢族群拿到翻身門票。今周刊,1243。https://www.businesstoday.com.tw/article/category/80392/post/202010140026/
    謝凱蒂譯(2009)。讓天賦自由(原作者:Ken Robinson & Lou Aronica)。臺北市:天下遠見。(原作出版年:2009)
    顏威龍(2022)。中介空間的模式語彙之研究--以新校園運動之八個中小校園建築為例。逢甲大學。

    二、英文書目
    Gann, D. Salter,A. & Whyte,J. (2003). Design Quality Indicator as a tool for thinking Building Research and Information, 31(5), pp.318-333.
    Kano, N. (1984). Attractive quality and must-be quality. Hinshitsu (Quality, The Journal of Japanese Society for Quality Control), 14, 39-48.
    Kano, N. Seraku, N. Takahashi, F. & Tsuji, S. (1984). Attractive quality and must-be quality. Journal of Japanese Society for Quality Control, 14(2), 38-48.
    Markus, A.T.(2003).Lessons from the Design Quality Indicator. Building Research and Information,31(5), pp399-405.
    Matzler,K and Hinterhuber, H.H. (1988).How to make product development projects more successful by integrating Kano’s . Technovation,18(1),58-38
    Stevenson, K. R.(2010). Educational trends shaping school planning, design,construction, funding and operation. Washington, DC: National Clearinghouse for Educational Facilities.
    Sullivan, L.H.(1896). The Tall Office Building Artistically Considered.Lippincott's Magazine, 57, 403-409.

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