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研究生: 任蔭延
Yin-Yen Jen
論文名稱: 建廠專案之個案研究
A Case Study of the Plant Construction Project
指導教授: 林義貴
Yi-Kuei Lin
口試委員: 歐陽超
Chao Ou-Yang
王孔政
Kung-Jeng Wang
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業管理系
Department of Industrial Management
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 72
中文關鍵詞: 產能專案專案生命週期利害關係人溝通衝突風險
外文關鍵詞: Capacity, Project, Project Life Cycle, Stakeholder, Communication, Conflict, Risk
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  本個案描述興建廠房專案的歷程,一名專案經理進行工程所面臨的情境。

  在受到大環境與組織變革影響,在彰化辦事處的成員,曾經為了將來可能會面臨去留問題而擔憂。在歷經逾三年的用心耕耘,部門表現獲得公司的肯定。時值外在環境的轉變,公司為解決產能的問題,建廠理想最終得以實現。

  被指派為負責興建廠房的專案經理,對許多人而言都是十分寶貴的經驗。在局外人眼中,專案經理看似春風得意,握有充沛的資源與至高的權力。當專案經理在欣然接受指派的同時,能否在專案生命週期中,做好規劃、組織、領導與控制?將不同專業領域與不同生活背景的一群人,整合成目標一致的團隊。透過不斷溝通,讓利害關係人之間的衝突轉化成為合作,當風暴排山倒海而來,專案經理必須能掌握分寸,帶領團隊渡過逆境,將危機化解於無形。運用有限的時間、預算與資源,使專案獲得最大的成效,成為專案經理責無旁貸的使命。然而,這箇中的甘苦「如人飲水,冷暖自知。」


  This case is a description of the process of a plant construction and the situations that a project manager may confront during it.

  Under the affects of various social environment and organization, the members of the Changhua Office have had to worry themselves with the uncertain future of their employment period. Given the more than three years of hard work, the company had come to admire the performance and accomplishments of the Department. Due to the variation of the external environment, the company need to improve the capacity issues for the production, the ideal to build a plant has finally come true.

  It is a very valuable experience for anyone to be a project manager assigned the responsibility for a plant construction. From the perspective of a third party, a project Manager seems to hold a high position, responsible for all resources, and ultimately holding an abundance of power. However, a project manager should consider thoroughly whether he could do well on the project planning, organization, leadership and control during the plant construction after he decide to accept the assignment. The project manager is able to deal with a group of people with different professional skills and live with different life culture and is able to organize them into a whole team to achieve a single goal. To reconcile the conflict between people in team and make them work together as a team through the skill of the constant communication. While the conflicting storm is keeping come in, the project manager should make the proper decision when it’s needed and leads the team come through the clutters and difficulties and conquer the risks ahead. The most important mission and responsibility for a project manager is to ensure the project runs to maximum effect under the limitations of time, budget and resources. However, one can only fully understand this when you actually undertake such a large responsibility.

摘要 I ABSTRACT II 誌謝 IV 目錄 V 圖目錄 VIII 表目錄 IX 1 個案背景與簡介 1 1.1 公司背景 1 1.2 品管的危機 2 1.3 成長的需求 3 2 承包商遴選 5 2.1 品管經理的理想 5 2.2 建築師遴選 7 2.3 電梯承包商遴選 9 2.4 營造承包商遴選 10 2.5 工程實績訪談 12 2.6 工程簽約 14 3 建廠專案的發展 16 3.1 問題的開端 16 3.2 以身作則 18 3.3 「庄腳人」好欺負 21 3.4 誰坐地起價 23 3.5 平行包的衝突 24 4 建廠專案的危機 26 4.1 不協調的協調 26 4.2 生命不可承受之重 27 4.3 做生意的原則 28 4.4 當斷不斷反受其亂 30 4.5 亡羊補牢 32 5 教學手冊 35 5.1 個案總覽 35 5.2 教學目標 35 5.3 作業指派 36 5.4 教學建議 37 5.5 個案分析 38 A. 請分析設個案公司設廠的考量為何?廠址的考量為何? 38 B. 請分析專案經理的角色?必須具備那些能力與特質? 39 C. 請說明專案的定義與專案的生命週期? 43 D. 請分析本個案遴選承包商的考量? 45 E. 請分析應如何經營與承包商的關係?管理承包商之間的衝突? 47 F. 請分析本個案中,危害專案的因素為何? 51 5.6 教學手冊之建議 52 5.7 附錄 53 5.8 後記 57 參考文獻 58

中文文獻
[1] 吳憲彰,「營造業承攬限額與總量之限定」,營造天下月刊,第133期,第18-20頁,民國九十六年。
[2] Robbins, S. P. and Coulter, M.著;林孟彥譯,管理學,台北市,華泰文化,民國九十五年。
[3] Gray, C. F. and Larson, E. W.著;劉雯瑜、張世鵬譯,專案管理,台北市,麥格羅希爾,民國九十四年。
[4] Clements, P. J. and Gido, J.著;宋文娟、宋美瑩譯,專案管理,台北市,新加坡商聖智學習,民國九十九年。
[5] 熊培霖著,專案經理的教戰手則:成功PM的18項修煉,台北市,聖博科技文化,民國一○○年。

英文文獻
[1] Gray, C. F. and Larson, E. W., Project Management: The Managerial Process, McGraw-Hill, New York, pp. 4-13(2008).
[2] Kerzner, H., Applied Project Management, John Wiley & Sons, New York, pp. 221(2000).
[3] Pinto, J. K., Project Management: Achieving Competitive Advantage, Pearson Education, New Jersey, pp.199-209(2007).
[4] Thomas, K. W. and Schmidt, W. H., “A survey of managerial interests with respect to conflict,” Academy of Management Journal, 10: 315-318(1976).
[5] Thamhain, H. J. and Wilemon, D. L., "Conflict management in project life cycles," Sloan Management Review, 16 (3): 31-50(1975).
[6] Verma, V. K., “Organizing Project for Success: The Human Aspects of Project Management,” Newtown Square, PA: Project Management Institute, Vol. 1, pp. 45-73(1995).

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