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研究生: 王佚莎
Anik - Hanifatul Azizah
論文名稱: 探討開發中國家公民在電子投票採用中的信任之前置因子
Investigating Antecedents of Trust in Citizens' Adoption of E-voting in Developing Countries
指導教授: 朱宇倩
Yu-Qian Zhu
口試委員: 蕭鉢
Hsiao, Bo
魏小蘭
Hsiao-Lan Wei
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2017
畢業學年度: 105
語文別: 英文
論文頁數: 106
中文關鍵詞: 電子投票意圖信任技術政府發展中國家
外文關鍵詞: E-voting, Intention, Trust, Technology, Government, Developing country
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電子投票是使用 軟體和硬體, 透過電腦系統來加速投票. 電子投票系統的技術發展增加其廣泛採用的可能性. 然而, 不同國家在電子投票系統的態度和實際決策上可能存在很大的差異.
發展中國家的電子投票採用率隨著測試實施的數量而增加, 其中一些國家已將電子投票應用在地方選舉.
印尼, 作為發展中國家之一, 正在努力提高其選舉品質, 其中包含使用電子投票. 由於每個新技術的採用, 需要多方面更深入的分析以支持它成功落實. 在實施特定的電子投票技術之前, 政府需要瞭解公民願意採用新技術的程度.
為了進一步了解使用電子投票的信任問題, 我們對公眾信任及信任和電子投票技術採用之間的關係進行了調查. 本研究的目的是檢驗信任度對公民使用電子投票系統之意願的影響. 我們提出此電子投票採用的模式, 藉由兩個面向來調查公民信任度, 技術信任(TOT)和政府信任(TOG). 每種類型的信任都可擴展到更具體的獨特決定因素. 這項研究是透過調查印尼某個特定地區的公民. 對所有不同群體包含性別, 年齡, 教育水平, 經濟狀況和電腦使用率進行調查, 以獲得他們使用電子投票系統的意願程度. 共搜集426份問券來自紙本以及網路調查作為進一步的數據分析. 76.5%的調查問券為離線或由調查員發放, 23.5%的調查問券透過網路發放給較常使用網路的印尼人民.
結果顯示, 較高的TOT和TOG增加公民使用電子投票的意願, 並且幾乎所有關鍵決定因素都與公民信任度呈正相關. 我們透過調查最近的研究和現象, 採取了幾個新的決定因素. 有趣的是, 一些新的決定因素為影響公民信任最多的因素. 這項研究結果有助於向每個發展中國家的政府提出一些建議, 幫助他們的在實施電子投票系統之前做進一步分析.


Electronic voting is the use of software and hardware to facilitate voting through a computer information system for casting votes. Technological development of e-voting system has increased its possibility to wide-spread adoption. However, different countries may very well differ in their attitudes and actual decisions regarding the e-voting system. E-voting adoption in developing countries has become increased by number of testing implementation and some of them were applied in local election development. Indonesia, as one of developing country, is trying hard to improve the quality of its elections, which includes using electronic voting. Since every new technology adoption needs to achieve successful implementation, deeper analysis on several sides was needed to support it. Before implementing a particular e-voting technology, the government needs to know the level of citizen willingness to adopt the new technologies.
To develop a greater understanding of trust concerns surrounding the use of e-voting, an investigation into the public trust and the relationship between trust and electronic voting technology adoption were assessed. The goal of this study is to examine the impact of trust on citizen intention to use e-voting system. We propose a model of e-voting adoption by investigating citizen trust from two sides of trust, trust of technology (TOT) and trust of government (TOG). Each type of trust was expanded into more specific unique determinants. The study was conducted by surveying citizens at a particular district in Indonesia. The survey was assessed to all diverse groups of gender, age, education level, economic status, and computer usage of Indonesian citizens, to obtain their intention level of using e-voting system. A total of 426 questionnaires collected for further data analysis from both paper-based and internet-based survey. 76.5 % of questionnaires were administered offline or directly by surveyor and 23.5% of questionnaires were administered online by internet to Indonesian people who uses internet more.
The results indicate that higher TOT and TOG increase citizen intention to use e-voting, and also almost of key determinants have positive relationship to the citizen trust. We adopted several new determinants by investigating recent studies and phenomenon survey. Interestingly, some of new determinant factor have become the highest factors that influence citizen trust. The findings of this study contribute to propose some recommendation to the government in each developing country who needs further analysis before implementing an e-voting system for their elections.

摘要 i ABSTRACT ii ACKNOWLEDGEMENT iv TABLE OF CONTENTS vi LIST OF FIGURES ix LIST OF TABLES x CHAPTER 1 1 INTRODUCTION 1 1.1 Research Background 1 1.2 Research Question 5 1.3 Research Purposes 6 CHAPTER 2 7 LITERATURE REVIEW 7 2.1 Electronic Voting 7 2.1.1 Electronic Voting Definition 7 2.1.2 Electronic Voting Classification 7 2.1.3 Electronic Voting Objectives 10 2.1.4 Electronic Voting Adoption 11 2.1.5 Previous Research on Electronic Voting 12 2.2 Voting Adoption around the World 14 2.2.1 Estonia 14 2.2.2 Netherland 16 2.2.3 Philippine 17 2.2.4 India 17 2.2.5 Australia 18 2.3 E-government and E-voting in Developing Country 20 2.3.1 Indonesia as the Developing Country 21 2.4 Theory of Trust 25 2.4.1 Trust Definition 25 2.4.2 Trust Classification 26 2.4.3 Trust of Technology 27 2.4.4 Trust of Government 29 2.4.5 Previous Research on Trust 33 CHAPTER 3 35 RESEARCH MODEL AND HYPOTHESIS 35 3.1 Proposed Research Model 35 3.2 Intention to Use E-voting 36 3.3 Perceived Risk 37 3.4 Trust of Technology 38 3.5 Trust of Government 41 CHAPTER 4 44 RESEARCH METHODOLOGY 44 4.1 Definition of Variables 44 4.2 Structured Questionnaire Development 48 4.3 Population and Sample 49 4.4 Data Collection 49 CHAPTER 5 51 DATA ANALYSIS AND RESULT 51 5.1 Data Collection Process 51 5.2 Respondent Demographic 52 5.3 Descriptive Statistics 55 5.4 Measurement Model Test 57 5.4.1 Reliability Test 57 5.4.2 Validity Test 59 5.4 Structural Model Test 60 CHAPTER 6 68 DISCUSSION AND CONCLUSION 68 6.1 Result Summary 68 6.2 Discussion 69 6.3 Implication 73 6.3.1 Research Novelty 74 6.3.2 Theoretical Contribution 74 6.3.3 Practical Contribution 74 6.4 Limitation and Future Research 75 REFERENCES 76 APPENDIX 1 86 APPENDIX 2 91

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