本個案CT電信為國內電信公司之一，在全球電信業面對營收下滑困境，CT電信同樣自2015年後營收表現也逐年衰退，主因還是國內電信市場競爭激烈及語音業務被OTT (Over-The-Top)取代。個案公司嘗試透過經營模式改變來顛覆傳統電信網路淪為笨水管(dumb pipe)的角色，同時利用資源拼湊來賦予舊網路新技術，廣泛應用於現實生活中相關智慧終端新應用，並利用左右開弓來對內深根既有軟硬體研發能力，對外則積極廣拓企業客戶，以搶攻更多有利商機。近年來，政府積極提倡能源政策並導入AMI (Advanced Metering Infrastructure)通訊化市場，個案公司不斷進行技術面與市場面之強弱分析 (SWOT)，並開啟跨足異業結盟，期許提供企業全方位解決方案。本論文包含了個案內文及教學手冊兩部分，透過本個案探討可以培養決策者以嚴謹科學方法來評析，避免成本過度消耗，減少利潤營收。對於未來有類似議題，可由本個案啟發思考，作一最有利公司的抉擇。

In this case study, CT Telecom is one of the domestic telecommunications companies, facing the trend of declining revenue in the global telecommunications industry. Since 2015, the CT Telecom's revenue has also declined year by year. The main reason is the fierce competition in the domestic telecommunications market and the replacement of voice services by OTT (Over-The-Top). The CT Telecom seeks to avert traditional telecommunications networks by changing their business model such that they won’t become the so-called “dump pipes”. The CT Telecom also try to leverage bricolage to implement new technologies within existing networks to enable new applications of related smart terminals in real life. Using ambidexterity to enhance existing software and hardware R&D capabilities, the CT Telecom also actively expands their customer domain in order to create more business opportunities. In recent years, the government has aggressively promoted energy policies by incorporating the AMI (Advanced Metering Infrastructure) communications market into the energy market. Hence, the CT Telecom has continued to conduct the SWOT analysis of the technology and market, and has initiated cross-industry alliances, to provide a total solution for the company. This thesis contains two parts: case study and teaching manual. Through the discussion of this case, students can learn a more rigorous decision making process and make a better decision if they encounter the same problem in the future.

 中文參考文獻：
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[6] 廖淑君 (2018)計畫主持人，配合5G、IoT等技術研發測試與導入之專用電信法規制度研究，財團法人資訊工業策進會。
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 英文參考文獻：
[11] Duncan, R.B., “The Ambidextrous Organization: Designing Dual Structures for Innovation,”The Management of Organization, 1, 167-188. (1976)
[12] Weihrich, H., “The TOWS matrix: a tool for situational analysis. ”Long Range Planning. ,54-66. (1982)
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[14] Qualcomm Technologies,Inc., “Leading the LTE IoT evolution to connect the massive Internet of Things.” (2017)
 網頁參考：
[15] 國家通訊傳播委員會，108年度電信統計圖表。2021/4/2取自 https://www.ncc.gov.tw/chinese/gradation.aspx?site_content_sn=4159
[16] 經濟部能源局，智慧電網總體規劃。2021/4/2取自https://www.moeaboe.gov.tw/ecw/populace/content/Content.aspx?menu_id=9922
[17] 工業技術研究院，ANSI與IEC之智慧電表系統比較，經濟部能源局指導。2021/4/2取自http://km.twenergy.org.tw/KnowledgeFree/knowledge_more?id=178
[18] 國家通訊傳播委員會，智慧電表之技術標準、頻譜規劃與政策方向。2021/4/2取自https://www.ncc.gov.tw/chinese/files/19061/5057_41551_190613_1.pdf
[19] 台灣電力公司配電處，智慧型AMI電表及電子式電表概要介紹（V2），2021/4/2取自http://www.tteca.org.tw/doc/member/%E6%99%BA%E6%85%A7%E5%9E%8BAMI%E9%9B%BB%E8%A1%A8%E5%8F%8A%E9%9B%BB%E5%AD%90%E5%BC%8F%E9%9B%BB%E8%A1%A8%E6%A6%82%E8%A6%81%E4%BB%8B%E7%B4%B9V2.pdf