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研究生: 蘇聖琬
Sheng-Wan Su
論文名稱: AI人工智慧驅動全通路精準行銷策略-以數位家外媒體通路為例
Using AI Algorithms for Studying the Omni-channel marketing Strategy in Digital OOH Media
指導教授: 陳正綱
Cheng-Kang Chen
口試委員: 陳正綱
Cheng-Kang Chen
欒斌
Pin Luarn
葉穎蓉
Ying-Jung Yeh
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 55
中文關鍵詞: 人工智慧家外媒體資料科學消費者輪廓隨機森林生活型態模型
外文關鍵詞: AI, DOOH, Data Science, Consumer profile, Random Forest, Lifestyle
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近年來討論家外媒體(Out-of-Home, OOH)具單向溝通的限制,容易讓消費者視而不見、廣告主盲目的猜測目標受眾(Target Audience, TA)及缺少直接連結與購買商品的介面,這導致了廣告主行銷效率低落甚至流失既有客戶。現今數位行銷的致勝關鍵,是如何更有效地規劃後續行銷活動以及提升行銷效率,而不再是單純地增加新客戶或解析僅能呈現銷售數據的報表。消費者的喜好與市場千變萬化、與消費者溝通的廣告媒體已日漸飽和、以及無用的廣告內容造成消費者越來越反感,綜上所述,如何改善消費者體驗將會是數位媒體行銷所面臨的一大課題。
因此本研究蒐集歷史脈絡統計資料,依據生活型態理論來分析消費者特徵,包括對節目喜好的行為特徵,使用決策樹的特徵提取逐步提高模型性能;並提出一個隨機森林預測模型,透過滾動迭代步驟調整模型來預測消費者商品喜好,藉以調整媒體所投放節目與商品的關聯性或行銷策略,達到精準行銷的效果。
本研究結果顯示在數據較少的情況下,仍可有效地將商品推薦給可能對它感興趣的消費者。零售業者透過此資料科學的方法,不僅可運用人工智慧(Artificial Intelligence, AI)分析大量且複雜的數據以更全面地觀察TA輪廓,更可快速地預測消費者喜好;而作為OOH的廣告主,使用本模型預測結果以調整OOH平台節目置入性行銷及廣告投放的參數組態,更可精準地客製化行銷商品。隨著日後模型逐步完整且準確,與消費者良好的互動及商品的強聯結,以此打破傳統OOH的限制,創造出即時行銷與動態貼近消費者需求的最佳化廣告解決方案。


In recent years, the limitations of Out-of-Home advertising (OOH) with one-way communication has been discussed, including easily causing consumers to turn a blind eye, blindly guessing the Target Audience (TA), and lack of interface for browsing and buying goods. This has caused the advertisers to be inefficient in marketing and even customer churn. The key to success in digital marketing today is how to plan follow-up marketing activities more effectively and improve marketing efficiency, rather than simply adding new customers or analyzing reports that only present sales data. The ever-changing market and consumer preferences, to communicate with consumers has become increasingly saturated media advertising and unwanted advertising content consumers are increasingly caused resentment, summary, how to improve the consumer experience of digital media marketing will be faced One of the major issues.
Therefore, this research collects historical statistical data, analyzes consumer characteristics based on Lifestyle theory, including behavioral characteristics of program preferences, and uses the feature extraction of decision trees to gradually improve model performance; and proposes a Random Forest prediction model through rolling iterations Steps to adjust the model to predict consumer product preferences, so as to adjust the relevance of the program and the product placed by the media or the marketing strategy, to achieve the effect of precise marketing.
The results of this study show data in the case of small, goods can still be effectively recommended to the user may be interested in it. Through this Data Science method, retailers can not only use Artificial Intelligence (AI) to analyze a large amount of complex data to observe the TA profile more comprehensively, but also to quickly predict consumer preferences; As an OOH advertiser, use the prediction results of this model to adjust the parameter configuration of OOH platform program placement marketing and advertising, and more accurately customize marketing products. As the future model is gradually complete and accurate, good interaction with consumers and strengthened connection with products will break the limitations of traditional OOH, and create real-time marketing and an optimized advertising solution that dynamically meets consumer needs.

摘要 I ABSTRACT II 誌謝 III 目錄 IV 圖目錄 VI 表目錄 VIII 第壹章、緒論 1 1.1 研究背景與動機 2 1.2 研究目的與重要性 5 第貳章、文獻回顧 7 2.1 生活型態理論 7 2.2 全通路策略 9 2.3 Machine learning機器學習 10 2.4 隨機森林(Random Forest) 10 2.5 RNN模型 11 2.6 LSTM模型 13 2.7 資料篩選與預測 14 第參章、研究方法 15 3.1 研究架構設計 15 3.2 研究方法 16 3.3 資料分析 17 3.4 實驗流程 25 第肆章、研究分析與結果 31 4.1 研究分析 31 4.2 研究結果 32 第伍章、結論與建議 35 5.1 結論 35 5.2 建議 36 參考文獻 38 英文文獻 38 中文文獻 39 附件 39

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全文公開日期 2026/09/09 (校外網路)
全文公開日期 2026/09/09 (國家圖書館:臺灣博碩士論文系統)
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