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研究生: 王琳
lin - wang
論文名稱: blog訊息信任影響口碑說服效果之研究
A study of Blog message trust effect of word of mouth
指導教授: 欒斌
Pin Luarn
口試委員: 盧希鵬
Hsi-Pen Lu
詹前隆
Chien-Lung Chan
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 70
中文關鍵詞: 訊息信任口碑部落格
外文關鍵詞: message trust, word of mouth, blog
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Blog是個新興的網路傳播媒介,近年來使用人數與閱讀者人數皆快速成長,已漸漸成為網路上重要的書寫與傳遞訊息的平台,在口碑傳遞上扮演越來越重要的角色。實務上許多企業已將Blog視為一行銷管道,但學術上Blog於口碑方面的相關研究卻仍缺乏,本研究即針對Blog口碑訊息信任作深入的研究。
本研究之研究對象為曾經在Blog上查詢口碑訊息的訊息搜尋者。本研究先針對Blog口碑傳播媒體的特性進行文獻整理,然後依據過去學者對信任影響因素的研究,再以Blog特性擷取出本研究所欲探討影響訊息搜尋者信任訊息之因素,探討blogger專業能力、訊息搜尋者專業度、以及訊息搜尋者與blogger的關係程度對Blog口碑信任程度的影響,再進一步探討訊息信任程度是否會影響訊息搜尋者對該產品的態度與購買意願。
本研究運用階層回歸分析進行假說驗證,結果證實blogger專業能力、以及關係程度對Blog口碑信任程度有正向的影響,而訊息搜尋者自身專業度則無顯著影響。同時發現,訊息信任程度會影響訊息搜尋者對該產品的態度與購買意願。經由本研究調查結果,期望對Blog口碑傳播有進一步的瞭解,並且對於實務界Blog行銷策略之擬定有所助益。


Blog, the abbreviation of “web log”, is a prevalent phenomenon on Internet in recent years. With the rapid growth of Blog Bloggers, Blog now is unquestionably the most popularized tool of online publishing. Therefore, the issue, Word-of-Mouth and trust of Blogs, is worth to be investigated. Due to the lack of academic references of Blog in Word-of-Mouth, the topic of this research is that readers’ trust in Word-of-Mouth of Blogs.

The background and development of Blog are examined first, and then the literature of Word-of-Mouth and Trust are reviewed for exploring the factors of information seekers’ criteria for trust of Word-of-Mouth in Blogs.

The result of Stratum Regression indicates that “profession of Bloggers” and “relationship between Bloggers and readers” impact significantly on the trust in Word-of-Mouth of Blogs yet another independent variable, profession of readers, is not significant. Moreover, trust in Word-of-Mouth of Blogs impacts significantly on readers’ product attitude and purchase intention. Then, the management implication marketing strategy of Word-of-Mouth, Trust and Blogs are discussed in conclusion, and the future potential study is also recommended at the end

目錄 第壹章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 2 第三節 研究流程 3 第四節 論文架構 4 第貳章 文獻探討 5 第一節 Blog 5 第二節 口碑 13 第三節 信任 17 第四節 訊息說服效果 22 第參章 研究方法 23 第一節 研究架構 23 第二節 研究假設 24 第三節 變數定義與衡量 25 第四節 研究設計 27 第五節 資料分析方法 29 第肆章 統計分析 31 第一節 前測 31 第二節 樣本資料分析 35 第三節 量表信度與效度分析 38 第四節 變異數分析與獨立樣本T檢定 40 第五節 各變數相關分析 43 第六節 假說檢定 44 第伍章 實證結果 48 第一節 研究發現 48 第二節 管理意涵 51 第陸章 結論與建議 52 第一節 研究結論 52 第二節 研究貢獻 52 第三節 研究限制 54 第四節 後續研究建議 55 參考文獻 56 中文部份 56 英文部分 58 附錄一 前測問卷 64 附錄二 正式問卷 67

參考文獻
中文部份
一、 書籍
Gillmor, D. (2004), 草根媒體-Blog傳奇, 臺北市, 中華民國: 美商歐格萊禮股份有限公司台灣分公司.
二、 國內論文
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王遵智 (2004), 網路口碑中個人專業與關係程度對購買決策的影響, 國立台灣科技大學企業管理研究所碩士論文.
林璟倍 (2004), 網站特徵對網路口碑說服力效果影響之研究 - 比較訊息所處位置之差異, 私立元智大學企業管理學研究所碩士論文.
官容鳳, & 張裕幸 (2004), “從出版寫作與傳播媒介看「Blog」的發展與應用,”國家圖書館館刊, Vol. 93-2, pp. 143-161.
陳思懿 (2004), 網路口碑來源可信度對訊息信任之影響, 國立台灣科技大學企業管理研究所碩士論文.
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朱榮宗 (2005), 從科技接受模式看虛擬社群接受度 - 以網誌為例, 國立中興大學電子商務研究所碩士論文.
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周立軒 (2005), 網誌的使用者與使用行為之研究, 元智大學資訊傳播學系研究所碩士論文.
周恆甫 (2005), 臺灣地區網路媒體Blog發展與應用之初探研究 - 以「交通大學無名小站」為例, 國立臺灣藝術大學應用媒體藝術研究所碩士論文.
洪淑芬 (2005), “Blog之特質與發展現況--應用於圖書館服務之探討,”國家圖書館館刊, Vol. 94-2, pp. 27-71.
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張筱涵, 曹立勳, 呂苡榕, 劉瑞瑜, & 黃夢羽 (2005), “Blog之發展與概況 - 以臺灣地區為例,”世新印刷學報, Vol. 11, pp. 211-228.
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劉基欽 (2005), Blog特性對Blog信任之影響, 國立台灣科技大學企業管理研究所碩士論文.
權自強 (2005), 網路Blog使用對個人賦權之影響, 元智大學資訊社會研究所碩士論文.
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三、 國內網站
林克寰 (2003), 名家專欄︰部落與部落格, 上網日期2003年9月2日. 取自http://www.openfoundry.org/article.pl?sid=04/10/07/0955211&mode=thread
林克寰 (2004), 妳不能不知道的部落格 Jedi’s Blog, 上網日期2004年5月11日. 取自http://jedi.org/Blog/archives/003856.html
羅皓菱 (2004), 網路時代的麥哲倫 - 博客現象分析, 上網日期2004年7月14日.取自http://www.twBlog.net/archives/001118.html
RoyBoy (2004), 為什麼網誌平臺在Google的檢索比傳統網站更優越?, 上網日期2004年11月11日. 取自http://roy.nicetypo.com/nt/roylee.nsf/contentBypermaLink/0D7AE9C02B8BDBF048256E19004D5191
劉一賜 (2004), 【縱橫網路】企業網誌創造話題行銷, 上網日期2004年11月17日. 取自http://marketing.chinatimes.com/ItemDetailPage/ProfessionalColumnist/ProfessionalColumnistContentByAuthor.asp?MMContentNoID=12385
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黃世明 (2005), 網路變革:RSS技術為書寫Blog帶來什麼?, 上網日期2005年2月23日. 取自http://www.ccw.com.cn/soft/apply/network/htm2005/20050223_14WF7.htm
林克寰 (2005), 信任 Jedi’s Blog, 上網日期2005年3月31日. 取自http://jedi.org/Blog/archives/004929.html
創市際市場研究顧問公司 (2005), ARO網路測量研究, 上網日期2005年9月13日. 取自http://www.insightxplorer.com/news/news_09_13_05.html
蕃薯藤數位科技 (2005), 2005台灣網路使用調查, 上網日期2005年12月18日.取自http://survey.yam.com/index.html
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英文部分
一、 書籍
Blood, R. (2002), The WeBlog Handbook: Practical Advice on Creating and Maintaining Your Blog, Cambridge MA: Perseus Publishing.
Fievet, C., and Turrerrini, E. (2004), Blog story: Eyrolles (Editions).
Hanson, W. A. (2000), Principles of Internet Marketing, Ohio: South-Western College Publishing.
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二、 國際論文
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三、 國外網站
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Scheidt, L and Wright, E. (2004), Common Visual Design Elements of Weblogs, [On-line], available: http://www.blogninja.com/final_revised_CVDE.doc
Taylor, C. (2004), 10 Things We Learned about Blogs, [On-line], available: http://www.time.com/time/personoftheyear/2004/poymoments.html
Tristam, B. (2004), Why Blogs Perform Better than Regular Websites in Google Rankings, [On-line], available: http://Blogopoly.Blogspot.com/archives/2004_01_01_Blogopoly_archive.html#107355775033153776
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Wikipedia (2006), Blog, [On-line], available: http://en.wikipedia.org/wiki/BLOG

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