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研究生: 趙德蕙
Te-hui Chao
論文名稱: 負面情緒、神經質性格與員工偏差行為之關係
The Relationships among Negative Affect, Neuroticism and Employee Deviant Behavior
指導教授: 邱淑芬
Su-Fen Chiu
口試委員: 鄭仁偉
Jen Wei Cheng
葉穎蓉
Y.J. Yeh
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 64
中文關鍵詞: 員工偏差行為神經質性格負面情緒調適負面情緒
外文關鍵詞: negative mood regulation, negative affect, employee deviance, neuroticism
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  • 過去對員工自發性工作行為的研究,大多在探討正面的自發性行為,較少探討負面的自發性行為。本研究主要目的為:1.探討負面情緒對員工偏差行為之影響;2.探討神經質性格對員工偏差行為之影響;3.比較負面情緒與神經質性格對員工偏差行為之影響;4.探討負面情緒調適對員工負面情緒與偏差行為之關係的調節效果。本研究採用問卷調查方式,以電子業、資訊業、金融保險業、製造業、服務業及公家機關等的313位員工為研究對象。研究結果顯示:1.神經質性格對員工偏差行為有正向影響;2.負面情緒對員工偏差行為有正向影響;3.神經質性格對員工偏差行為之影響比負面情緒對員工偏差行為之影響更為顯著;4.負面情緒調適對負面情緒與員工偏差行為之關係無調節效果。本研究有助於實務管理者了解員工情緒對其負面的自發性行為之影響,亦提出相關建議,以減少員工偏差行為對組織之影響。


    Among past empirical research on employee discretionary behaviors, most has focused on positive work behaviors (e.g., organizational citizenship behavior), less attention has been paid to negative work behaviors (e.g., employee deviant behavior). The purpose of this study is to investigate the relationships among negative affect, neuroticism and employee deviant behavior.
    This study surveyed 313 employees in electronics industry, information industry, finance industry, government agencies and other industries. The research findings are as follows: 1. Negative affect and employee deviant behavior (interpersonal deviance and organizational deviance) was positively related. When negative affect was high, employees were more likely to display deviant behavior. 2. Neuroticism and employee deviant behavior (interpersonal deviance and organizational deviance) was also positively related. When neroticism was high, employees were more likely to display deviant behavior. 3. Neuroticism accounts for significant proportions of the variance in employee deviant behavior above and beyond that accounted for negative affect. 4. The moderating effect of negative mood regulation was not significant. This study has practical implication for managers to understand the relationship between employees and employee deciance.

    目錄 第一章 緒論 1 第二章 文獻探討 4 第一節 負面情緒與員工偏差行為之關係 4 一、 員工偏差行為之概念 4 二、 負面情緒之概念 8 三、 負面情緒與員工偏差行為之關係 9 第二節 神經質性格與員工偏差行為之關係 11 一、 人格特質之概念 11 二、 神經質性格與員工偏差行為之關係 12 第三節 負面情緒與神經質性格之效果比較 14 第四節 負面情緒調適之干擾效果 15 一、 負面情緒調適之概念 15 二、 負面情緒調適對負面情緒與員工偏差行為關係之影響 16 第三章 研究方法 18 第一節 研究架構與研究假說 18 第二節 研究對象與研究程序 20 一、 研究對象 20 二、 研究程序 20 第三節 問卷設計與變項衡量 22 一、 員工偏差行為 22 二、 負面情緒 23 三、 神經質性格 23 四、 負面情緒調適 24 五、 控制變項 25 六、 共同方法偏誤的評估 25 第四節 資料分析方法 26 一、 描述性統計 26 二、 相關分析 26 三、 驗證性因素分析 26 四、 迴歸分析 26 第四章 資料分析與統計結果 28 第一節 樣本基本資料分析 28 第二節 描述統計與相關係數分析 30 第三節 研究假說之檢驗 33 一、 負面情緒與員工偏差行為之關係 33 二、 神經質性格與員工偏差行為之關係 35 三、 負面情緒與神經質性格之效果比較 37 四、 負面情緒調適的干擾效果 39 五、 研究假說檢定之彙總 43 第五章 結論與建議 45 第一節 研究結果之討論 45 第二節 管理意涵 47 第三節 研究限制 48 第四節 未來研究建議 50 參考文獻 52 一、 中文部分 52 二、 英文部分 52 附錄:研究問卷 62 圖目錄 圖3 – 1 研究架構圖 18 圖4 - 1 一般調適之干擾效果圖 42 表目錄 表2 - 1 學者與非專家對不良行為之定義 7 表3 - 1 問卷發放對象與回收 21 表3 - 2 員工偏差行為之驗證性因素分析 22 表3 - 3 負面情緒調適之驗證性因素分析 24 表4 - 1 回收樣本之基本資料 29 表4 - 2 研究變項之平均數、標準差及相關係數 32 表4 - 3 階層迴歸分析-負面情緒與員工偏差行為之結果 34 表4 - 4 階層迴歸分析-神經質性格與員工偏差行為之結果 36 表4 - 5 階層迴歸分析-負面情緒與神經質性格之效果比較 38 表4 - 6 階層迴歸分析-負面情緒調適對負面情緒與人際偏差行為關係之影響 40 表4 - 7 階層迴歸分析-負面情緒調適對負面情緒與組織偏差行為關係之影響 41 表4 - 8 研究假說驗證之階層迴歸分析彙總表 43 表4 - 9 研究假說檢驗之彙總表 44

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